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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Cordes Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Gamma Legacy estos ProCall Enterprise Call Center CRM SNcom 2022 2022
In 2022, Cordes implemented estos ProCall Enterprise in the Call Center category across the Cordes Group in Germany. The roll out used estos ProCall 8 to standardize inbound and outbound call handling and to enable multichannel routing and contact queuing for customer service workflows. The deployment combined estos ProCall 8 with MetaDirectory and ECSTA to link CRM records and CTI control, and the solution was integrated with the Voxtron Communication Center for centralized contact handling. Functional capabilities implemented included telephony control, presence and status management, multichannel routing and CRM-aware screen pop and session correlation. Operational coverage targeted customer service teams across the Cordes Group in Germany, consolidating call handling processes and routing policies under the Call Center application. The implementation architecture emphasized unified telephony orchestration through ECSTA and directory synchronization via MetaDirectory to ensure consistent contact data and routing decisions. The project was implemented with support from SNcom GmbH, which provided implementation and integration services during the rollout. As stated in the source, the deployment improved customer-service wait times and enhanced multichannel routing.
IT Decision Makers and Key Stakeholders at Cordes
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Apps Being Evaluated by Cordes Executives
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FAQ - APPS RUN THE WORLD Cordes Technographics

Cordes is a Manufacturing organization based in Germany, with around 390 employees and annual revenues of $109.0 million.

Cordes operates a diverse technology stack with applications such as estos ProCall Enterprise, covering areas like Call Center.

Cordes has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Gamma.

Cordes recently adopted applications including estos ProCall Enterprise in 2022, highlighting its ongoing modernization strategy.

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