Bremerhaven, 27572,
Germany
Cordes Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Cordes and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 390 Cordes employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cordes has purchased the following applications: estos ProCall Enterprise for Call Center in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cordes is running and its propensity to invest more and deepen its relationship with Gamma or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cordes revenues, which have grown to $109.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cordes intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gamma | Legacy | estos ProCall Enterprise | Call Center | CRM | SNcom | 2022 | 2022 |
In 2022, Cordes implemented estos ProCall Enterprise in the Call Center category across the Cordes Group in Germany. The roll out used estos ProCall 8 to standardize inbound and outbound call handling and to enable multichannel routing and contact queuing for customer service workflows.
The deployment combined estos ProCall 8 with MetaDirectory and ECSTA to link CRM records and CTI control, and the solution was integrated with the Voxtron Communication Center for centralized contact handling. Functional capabilities implemented included telephony control, presence and status management, multichannel routing and CRM-aware screen pop and session correlation.
Operational coverage targeted customer service teams across the Cordes Group in Germany, consolidating call handling processes and routing policies under the Call Center application. The implementation architecture emphasized unified telephony orchestration through ECSTA and directory synchronization via MetaDirectory to ensure consistent contact data and routing decisions.
The project was implemented with support from SNcom GmbH, which provided implementation and integration services during the rollout. As stated in the source, the deployment improved customer-service wait times and enhanced multichannel routing.
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