List of estos ProCall Enterprise Customers
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Since 2010, our global team of researchers has been studying estos ProCall Enterprise customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased estos ProCall Enterprise for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using estos ProCall Enterprise for Call Center include: August Storck KG, a Germany based Manufacturing organisation with 7000 employees and revenues of $1.75 billion, Cordes, a Germany based Manufacturing organisation with 390 employees and revenues of $109.0 million, Schoeffel, a Germany based Retail organisation with 218 employees and revenues of $105.0 million and many others.
Contact us if you need a completed and verified list of companies using estos ProCall Enterprise, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The estos ProCall Enterprise customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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August Storck KG | Manufacturing | 7000 | $1.8B | Germany | Gamma | estos ProCall Enterprise | Call Center | 2019 | n/a |
In 2019, August Storck KG implemented estos ProCall Enterprise to enable softphone capability and presence across its workforce. The deployment targeted three German sites, ensuring employees could be reached on their office number regardless of location and supporting both internal collaboration and customer facing communications.
estos ProCall Enterprise was configured to deliver softphone functionality, presence management, and CTI-style reachability that align with Call Center operational workflows. The rollout used estos MetaDirectory for consolidated directory services, ECSTA for telephony connectivity and signaling, and ixi-UMS Enterprise for unified messaging, creating an integrated communications stack that tied directory, signaling, and messaging into the contact routing and agent reachability layer.
Operational scope included corporate communications and contact center adjacent functions across the three German sites, with provisioning centralized to maintain consistent office number reachability. Governance emphasized central administration of directory and messaging to sustain accurate presence indicators and softphone provisioning across user groups, and the stated outcome was improved internal and customer communications.
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Cordes | Manufacturing | 390 | $109M | Germany | Gamma | estos ProCall Enterprise | Call Center | 2022 | SNcom |
In 2022, Cordes implemented estos ProCall Enterprise in the Call Center category across the Cordes Group in Germany. The roll out used estos ProCall 8 to standardize inbound and outbound call handling and to enable multichannel routing and contact queuing for customer service workflows.
The deployment combined estos ProCall 8 with MetaDirectory and ECSTA to link CRM records and CTI control, and the solution was integrated with the Voxtron Communication Center for centralized contact handling. Functional capabilities implemented included telephony control, presence and status management, multichannel routing and CRM-aware screen pop and session correlation.
Operational coverage targeted customer service teams across the Cordes Group in Germany, consolidating call handling processes and routing policies under the Call Center application. The implementation architecture emphasized unified telephony orchestration through ECSTA and directory synchronization via MetaDirectory to ensure consistent contact data and routing decisions.
The project was implemented with support from SNcom GmbH, which provided implementation and integration services during the rollout. As stated in the source, the deployment improved customer-service wait times and enhanced multichannel routing.
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Schoeffel | Retail | 218 | $105M | Germany | Gamma | estos ProCall Enterprise | Call Center | 2020 | n/a |
In 2020, Schoeffel deployed estos ProCall Enterprise in a Call Center implementation to transparently integrate remote working with softphone capability, presence management and a Dynamics NAV connection. The deployment emphasized unified communications functionality to support both office and remote staff and to connect telephony events with business data inside contact workflows.
The implementation used these vendor products as part of the configuration, ProCall Enterprise, ProCall Mobile, ECSTA, MetaDirectory and LiveChat. Functional capabilities implemented included softphone and mobile voice, presence and status synchronization, directory consolidation for user and contact data via MetaDirectory, and web chat for customer engagement, with ECSTA providing telephony integration services.
The Dynamics NAV connection was integrated to surface customer and supplier information during interactions and to streamline communications tied to ERP records. Operational scope covered Germany and focused on improving employee collaboration and customer and supplier interactions, with governance centered on presence policies and consistent communications behavior across desktop and mobile clients.
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