Cornwall Council
Cornwall Council Technographics
Cornwall Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cornwall Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5800 Cornwall Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cornwall Council has purchased the following applications: Oracle Cloud HCM Absence Management for Absence and Leave Management in 2020, Oracle Cloud ERP for ERP Financial in 2017, Alterian CX Platform for Customer Experience in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cornwall Council is running and its propensity to invest more and deepen its relationship with Oracle , Odoo , Alterian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cornwall Council revenues, which have grown to $1.29 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cornwall Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cornwall Council Tech Stack and Enterprise Applications
Cornwall Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Absence Management | Absence and Leave Management | HCM | n/a | 2020 | 2020 |
In 2020 Cornwall Council implemented Oracle Cloud HCM Absence Management as the council's central Absence and Leave Management capability. The deployment aimed to standardize absence recording and leave entitlement administration across the organization, covering the council workforce of approximately 5,800 employees.
Oracle Cloud HCM Absence Management was configured to manage the full absence lifecycle, including leave types and entitlements, absence recording and notifications, manager approval workflows, and absence reporting and analytics. Configuration work was executed alongside functional streams for Oracle Cloud Payroll and Oracle Cloud Time and Labour, reflecting a coordinated HCM implementation across payroll calculation inputs and time capture for absence validation.
Integrations connected absence records directly with Oracle Cloud Payroll and Oracle Cloud Time and Labour to enable payroll adjustments and time accounting based on approved absences. Operational coverage extended to HR shared services, payroll operations, and line managers across council departments, with the Absence and Leave Management system serving as the authoritative source of leave data for downstream processes.
The engagement timeframe from April 2020 to July 2020 indicates a concentrated implementation phase focused on configuration, testing and consultant led knowledge transfer for payroll, absence and time streams. Governance activities emphasized policy harmonization, approval workflow design and role based access controls to align the new Absence and Leave Management processes with existing Cornwall Council HR procedures.
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Benefits Administration | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Talent Sourcing, Talent Management | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2017 | 2018 |
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Time and Attendance | HCM |
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2020 | 2020 |
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Cornwall Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Cornwall Council contracted Oracle Cloud ERP in a deal worth around £4m. Cornwall Council had been running Oracle E-Business Suite R12 since around 2011 for finance, HR and payroll, and migrated core ERP Financial functions to Oracle Cloud ERP with an official go live in April 2020.
The implementation centralized finance, human resources and payroll modules into Oracle Cloud ERP, aligning with the ERP Financial category and consolidating core transactional finance and HR workflows. Oracle Cloud ERP was positioned to host the councils primary financial management and payroll processing capabilities.
Project governance became contested after audit committee documents reviewed by councillors highlighted procurement and licensing issues. The council reported unused Cloud licences totaling £2,082,347.30 while paying for licences for parts of the system that were not live. Council records indicate the migration encountered delays and a cost overrun of £3.2m, concerns raised by councillor Simon Elliott and addressed by portfolio holder Mike Eathorne Gibbons.
The Cornwall Council Oracle Cloud ERP ERP Financial deployment covers council finance, HR and payroll functions across the Cornwall Council organization headquartered in Truro, and demonstrates explicit procurement and licensing risk during a public sector cloud migration where the authority continued to incur Cloud licence costs prior to full operational adoption.
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ERP Financial | ERP |
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2023 | 2023 |
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Cornwall Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alterian | Legacy | Alterian CX Platform | Customer Experience | CRM | n/a | 2009 | 2009 |
In 2009, Cornwall Council implemented Alterian CX Platform on its public website to deliver Customer Experience capabilities for digital citizen engagement. The deployment focused on web-based customer engagement and served as a core digital touchpoint for communications and public service information, aligning the Alterian CX Platform with the council's web estate and content strategy.
The Alterian CX Platform implementation included typical Customer Experience functional modules such as web analytics, visitor profiling and segmentation, campaign management, and real-time content personalization. The platform was configured to support rule-based personalization, audience segmentation, and multi-variant content testing, with an emphasis on behavioral tracking and measurement consistent with Customer Experience tooling.
Operational coverage centered on the Cornwall Council website, where Alterian was used to capture behavioral events and surface personalized content within site templates. The system supported business functions including digital communications, online customer service journeys, and campaign orchestration for public information, and was integrated at the web layer to work with existing web publishing workflows and digital services processes.
Governance was administered by the council's digital team, who managed personalization rules, campaign schedules, and visitor segmentation policies as part of ongoing web governance. Rollout emphasized iterative configuration and content owner alignment across communications and digital service areas, with operational ownership retained within those departments and privacy controls governed according to public sector expectations.
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Marketing Automation | CRM |
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2020 | 2020 |
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Cornwall Council Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Cornwall Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2018 | 2018 |
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Cornwall Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2014 | 2014 |
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Cornwall Council Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2017 |
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Cornwall Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Cornwall Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Cornwall Council
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of People and Workforce | Director | HR | |
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HR and OD Business Partner | Manager | HR | |
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Service Lead - Organisation and Workforce Development | Manager | HR | |
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Senior HR & OD Business Partner | Manager | HR | |
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Chief Technology Officer | CXO | IT | |
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Director - Innovation and Digital Transformation | Director | IT | |
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Finance Manager | Manager | Finance | |
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Director Finance and Assurance (Monitoring Officer) | Director | Finance | |
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Managment Accountant | Manager | Finance | |
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Apps Being Evaluated by Cornwall Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cornwall Council IT executives and key decision makers. This section highlights Cornwall Council's latest recorded technology evaluations, including Oracle OBIA for Analytics and BI on 2024-05-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cornwall Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-05-30 | Cornwall Council | Evaluated | Oracle | Oracle OBIA | Analytics and BI | Analytics and BI |
FAQ - APPS RUN THE WORLD Cornwall Council Technographics
Cornwall Council is a Government organization based in United Kingdom,
with around 5800 employees and annual revenues of $1.29 billion.
Cornwall Council operates a diverse technology stack with applications such as
Oracle Cloud HCM Absence Management, Oracle Cloud ERP and Alterian CX Platform,
covering areas like Absence and Leave Management, ERP Financial and Customer Experience.
Cornwall Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Alterian.
Cornwall Council recently adopted applications including
Odoo Open Source ERP in 2023, Oracle Taleo Cloud Service in 2021 and Oracle Cloud HCM Absence Management in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cornwall Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cornwall Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cornwall Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.