Berlin, 10963,
Germany
Cosmo Consult Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Cosmo Consult and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Cosmo Consult employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Cosmo Consult has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2019, Conversation24 for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cosmo Consult is running and its propensity to invest more and deepen its relationship with Microsoft , Conversation24 , Crossware or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cosmo Consult revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cosmo Consult intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 | ||
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Cloud Storage | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Conversation24 | Legacy | Conversation24 | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 | In 2021, Cosmo Consult implemented Conversation24 on its website, adopting Conversation24 in the Chatbots and Conversational AI category. The deployment targeted Cosmo Consult's customer-facing web channel for the Germany-based professional services firm, which reports approximately 1,400 employees and 130,000,000 in revenue. Configuration centered on an embedded web chat widget delivered by Conversation24, providing automated conversational flows, canned response templates, lead capture workflows, and staged escalation to human agents, consistent with core Chatbots and Conversational AI capabilities. Conversation handling was organized into scripted workflows to capture inquiries and qualify leads prior to handoff to front-office staff. The implementation focused operationally on the public website and front-office functions, primarily sales inquiry capture and customer support routing. No named backend integrations were specified in the source, so integrations are not described here. Governance and operational ownership are aligned with customer-facing teams and digital channel operations, with conversation logs and transcript records used to support service workflows and quality review processes, reflecting standard governance patterns for Chatbots and Conversational AI deployments. |
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 | ||
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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