Costa Coffee United Kingdom
Costa House, 6 Porz Avenue, Houghton Hall Business Park,
Dunstable, LU5 5YG,
United Kingdom
Dunstable, LU5 5YG,
United Kingdom
44 33 3003-5883
Leisure and Hospitality
Costa Coffee United Kingdom Technographics
Costa Coffee United Kingdom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Costa Coffee United Kingdom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30000 Costa Coffee United Kingdom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Costa Coffee United Kingdom has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2013, Ceridian Dayforce HCM for Core HR in 2021, ALM Soft eXert AMS for Enterprise Asset Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Costa Coffee United Kingdom is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , Dayforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Costa Coffee United Kingdom revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Costa Coffee United Kingdom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Costa Coffee United Kingdom Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2013 | 2013 |
In 2013, Costa Coffee United Kingdom implemented Microsoft Dynamics 365 for Finance and Operations as an ERP Financial platform to centralize corporate and retail finance processes across the organization. The initiative was run under a formal finance transformation program, led by a Transformation Programme Lead, Finance Transformation, which established program governance and a phased configuration and rollout approach.
The Microsoft Dynamics 365 for Finance and Operations deployment emphasized core ERP Financial modules including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and statutory financial reporting. Configuration work focused on a unified chart of accounts, intercompany accounting, period close orchestration, and financial reporting frameworks to support consolidated financial statements and control of accounting processes.
Operational scope targeted finance and accounting teams, procurement finance functions, treasury controls, and retail finance operations within Costa Coffee United Kingdom. Governance changes instituted program level steering, standardized financial workflows, role based controls, and formal change control for ongoing configuration, aligning finance process ownership with the new Microsoft Dynamics 365 for Finance and Operations platform.
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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ERP Financial | ERP Financial Management |
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2020 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | Ceridian Dayforce HCM | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Costa Coffee United Kingdom implemented Ceridian Dayforce HCM to manage HR, payroll, and recruitment across its network of more than 2,500 UK coffee shops. The deployment positioned Ceridian Dayforce HCM as the Core HR platform for centralized employee records, payroll processing, and hourly workforce orchestration.
Ceridian Dayforce HCM was configured to support functional modules typical of a cloud HCM implementation, including payroll, recruitment and applicant tracking, scheduling and shift trading, time and attendance, and core employee data management. The platform was tailored with Costa Coffee's HR policies to automate rule-based payroll calculations and to support compliance with evolving workplace and pay regulations.
Dayforce was deployed as Ceridian's cloud HCM platform and is used operationally by Costa Coffee's People Shared Services organization and frontline managers, with reported 100% adoption and over 12,000 daily active users accessing the system to trade shifts, update schedules, and complete timesheets. The implementation scope encompassed HR and payroll operations across the United Kingdom, with the cloud architecture enabling centralized processing for site level scheduling and time capture.
Governance and process alignment were implemented through policy configuration in the Ceridian Dayforce HCM environment, standardizing payroll and compliance rules across sites and embedding workforce management workflows into daily operations. Costa Coffee and Ceridian publicly noted that Dayforce provides a solid foundation to maintain business continuity and handle compliance complexities, and the project was recognized with the Transformation Project of the Year award from the Global Payroll Association.
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Core HR | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2017 | 2017 |
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Workforce Planning | HCM |
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2021 | 2021 |
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Workforce Scheduling | HCM |
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2023 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ALM Soft | Legacy | ALM Soft eXert AMS | Enterprise Asset Management | ERP Services and Operations | n/a | 2023 | 2024 |
In 2023, Costa Coffee United Kingdom deployed ALM Soft eXert AMS in the Asset Management category to extend its eXert retail/ERP footprint for retail invoicing and POS capabilities across regional outlets. The implementation is positioned as an AMS component of a broader eXert retail deployment, linking asset management context to store-level billing and point of sale transaction workflows.
Deployment emphasis centered on asset management and retail invoicing functional areas, with configuration work covering asset lifecycle and store asset tracking alongside invoicing orchestration and POS transaction handling. ALM Soft eXert AMS was implemented to surface asset context into retail invoicing processes and to align POS data with centralized billing workflows, reflecting the documented focus on retail/POS and invoicing process areas.
Operational coverage targeted retail operations, store management, and finance teams across Costa Coffee regional outlets in the United Kingdom, with the solution supporting store-level POS activity and regional invoicing consolidation. Integrations were executed within the eXert retail/ERP deployment layer to ensure transactional continuity between POS event capture and invoicing orchestration, preserving commercial and compliance controls at the store and regional levels.
Governance and rollout followed a phased program driven by central retail operations and finance stakeholders, emphasizing configuration standardization, store onboarding, and invoice compliance controls. Reported outcomes from the broader eXert deployment include faster, more compliant invoicing, and the ALM Soft eXert AMS implementation is documented as part of that retail/POS and invoicing efficiency improvement.
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Point Of Sale | ERP Services and Operations |
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2010 | 2010 |
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Point Of Sale | ERP Services and Operations |
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2019 | 2019 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Predictive Analytics | AI-Powered Application |
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2023 | 2023 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Advanced Planning and Scheduling | SCM |
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2020 | 2021 |
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Allocation and Replenishment | SCM |
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2021 | 2021 |
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Demand Forecasting and Planning | SCM |
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2021 | 2021 |
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Transportation Management | SCM |
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2019 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2020 | 2021 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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PR and Media Communication | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2023 | 2023 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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FX and Currency Management | TRM |
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2017 | 2017 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Costa Coffee United Kingdom
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Costa Coffee United Kingdom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Costa Coffee United Kingdom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Costa Coffee United Kingdom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Costa Coffee United Kingdom Technographics
Costa Coffee United Kingdom is a Leisure and Hospitality organization based in United Kingdom,
with around 30000 employees and annual revenues of $1.50 billion.
Costa Coffee United Kingdom operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Ceridian Dayforce HCM and ALM Soft eXert AMS,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
Costa Coffee United Kingdom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Dayforce and ALM Soft.
Costa Coffee United Kingdom recently adopted applications including
VComply in 2024, UKG Pro Forecasting (formerly UKG Dimensions Forecasting) in 2023 and ALM Soft eXert AMS in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Costa Coffee United Kingdom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Costa Coffee United Kingdom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Costa Coffee United Kingdom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.