Tallahassee, 32301, FL,
United States
Leon County Board Of County Commissioners Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Leon County Board Of County Commissioners and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 51 Leon County Board Of County Commissioners employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Leon County Board Of County Commissioners has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016, Avaya Remote Contact Center for Call Center in 2024, Microsoft 365 for Collaboration in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Leon County Board Of County Commissioners is running and its propensity to invest more and deepen its relationship with Microsoft , Avaya , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Leon County Board Of County Commissioners revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Leon County Board Of County Commissioners intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avaya | Legacy | Avaya Remote Contact Center | Call Center | CRM | n/a | 2024 | 2024 |
In 2024, Leon County Board Of County Commissioners deployed Avaya Remote Contact Center using the Avaya Experience Platform to support the TEAM Leon emergency microgrant program. This Call Center deployment was designed to provide rapid citizen services and public sector case processing across Leon County, Florida, enabling intake and routing of grant applications and inquiries.
Configuration of the Avaya Remote Contact Center focused on core contact handling capabilities consistent with Call Center operations, including inbound voice routing, agent desktop access for remote staff, queue management, and real time monitoring and reporting. The Avaya Remote Contact Center configuration emphasized rapid provisioning of remote agent connectivity and contact orchestration to sustain high volume inbound flows.
The implementation was launched within days in May 2024 to meet program timelines, and the contact center handled nearly 2,000 calls in the first four days, directly supporting fast application processing and grant disbursement for the TEAM Leon emergency microgrant program. Operational coverage centered on citizen-facing inquiries and internal grant case workflows, with contact handling integrated into county case processing procedures.
Operational governance was organized around county public services and contact center operations to manage agent routing, hours of service, and escalation paths, enabling a rapid rollout under emergency program constraints. Reported outcomes include the high initial call volume handled and accelerated application processing leading to grant disbursement for eligible citizens.
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Citizen Engagement | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2011 | 2011 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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