List of Avaya Remote Contact Center Customers
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Since 2010, our global team of researchers has been studying Avaya Remote Contact Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Remote Contact Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Remote Contact Center for Call Center include: Superior Propane, a Canada based Oil, Gas and Chemicals organisation with 1500 employees and revenues of $2.05 billion, Cabinet Office, a United Kingdom based Government organisation with 9888 employees and revenues of $1.17 billion, Hydro Ottawa, a Canada based Utilities organisation with 689 employees and revenues of $854.0 million, Leon County Board Of County Commissioners, a United States based Government organisation with 51 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Remote Contact Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Remote Contact Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cabinet Office | Government | 9888 | $1.2B | United Kingdom | Avaya | Avaya Remote Contact Center | Call Center | 2017 | n/a |
In 2017, Cabinet Office implemented Avaya Remote Contact Center to extend remote agent capabilities and consolidate unified communications across its UK operations. The Avaya Remote Contact Center Call Center deployment was initiated while the Service Manager UK supervised Service Delivery and IT Analysts within the UK Digital and Technology Team supporting 11,000 users.
The implementation emphasized Avaya agent for remote working alongside core Call Center functionality such as contact routing, agent desktop presence, queue management, and operational reporting. Avaya Remote Contact Center was configured to surface service desk KPIs and trends, with reporting aligned to FTFR and MTTR measurements and daily operational dashboards used by a distributed service desk of 60 IT analysts.
Operational alignment was established with a concurrent ITSM tool rollout and existing incident and request fulfilment processes, ensuring major incident RCA production and a clear funnel for project work into BAU. The deployment covered support for VIP users, management of remote analysts for desk side visits at remote locations, and scheduling for Service Desk and Tech Bar coverage via weekly and monthly IT kit deployment planning.
Governance was formalized through chairing the CAB to mitigate requested changes and downtime and by producing business communications for stakeholders. Escalation processes between the Service Desk and resolver teams, internal and external, were developed and matured, and vendor engagement included budgetary controls, shift and rota management, and KPI reporting to the Head of Service Operations.
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Hydro Ottawa | Utilities | 689 | $854M | Canada | Avaya | Avaya Remote Contact Center | Call Center | 2020 | n/a |
In 2020, Hydro Ottawa implemented Avaya Remote Contact Center as a public-cloud Call Center CCaaS deployment to enable secure remote work for contact center agents during the COVID-19 crisis. The platform was configured and operational in less than a week, aimed at maintaining customer service continuity for utility customers in the Ottawa region.
Avaya Remote Contact Center was provisioned to provide cloud-hosted contact handling, intelligent self-service to triage routine inquiries, and sustained manager-level BI visibility through analytics and dashboards. The implementation emphasized secure remote agent access and real-time operational visibility so supervisors could monitor queues and performance while agents worked from home.
The rollout focused on contact center operational continuity and workflow triage, enabling intelligent self-service to keep live agents available for complex inquiries. The rapid deployment preserved service levels and maintained manager BI visibility during the crisis, ensuring customer service functions continued without interruption.
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Leon County Board Of County Commissioners | Government | 51 | $7M | United States | Avaya | Avaya Remote Contact Center | Call Center | 2024 | n/a |
In 2024, Leon County Board Of County Commissioners deployed Avaya Remote Contact Center using the Avaya Experience Platform to support the TEAM Leon emergency microgrant program. This Call Center deployment was designed to provide rapid citizen services and public sector case processing across Leon County, Florida, enabling intake and routing of grant applications and inquiries.
Configuration of the Avaya Remote Contact Center focused on core contact handling capabilities consistent with Call Center operations, including inbound voice routing, agent desktop access for remote staff, queue management, and real time monitoring and reporting. The Avaya Remote Contact Center configuration emphasized rapid provisioning of remote agent connectivity and contact orchestration to sustain high volume inbound flows.
The implementation was launched within days in May 2024 to meet program timelines, and the contact center handled nearly 2,000 calls in the first four days, directly supporting fast application processing and grant disbursement for the TEAM Leon emergency microgrant program. Operational coverage centered on citizen-facing inquiries and internal grant case workflows, with contact handling integrated into county case processing procedures.
Operational governance was organized around county public services and contact center operations to manage agent routing, hours of service, and escalation paths, enabling a rapid rollout under emergency program constraints. Reported outcomes include the high initial call volume handled and accelerated application processing leading to grant disbursement for eligible citizens.
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Oil, Gas and Chemicals | 1500 | $2.1B | Canada | Avaya | Avaya Remote Contact Center | Call Center | 2022 | n/a |
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