Pasco County, FL
8731 Citizens Drive,
New Port Richey, 34654-5572, FL,
United States
New Port Richey, 34654-5572, FL,
United States
1 727-847-2411
Government
Pasco County, FL Technographics
Pasco County, FL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pasco County, FL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1540 Pasco County, FL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pasco County, FL has purchased the following applications: Pendo Adopt for Digital Adoption in 2022, CentralSquare Enterprise Asset Management (EAM) for Enterprise Asset Management in 2024, Zendesk Chat for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pasco County, FL is running and its propensity to invest more and deepen its relationship with Pendo.io , CentralSquare , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pasco County, FL revenues, which have grown to $615.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pasco County, FL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pasco County, FL Tech Stack and Enterprise Applications
Pasco County, FL HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pendo.io | Legacy | Pendo Adopt | Digital Adoption | HCM | n/a | 2022 | 2022 |
In 2022, Pasco County, FL deployed Pendo Adopt from Pendo.io on its public website as a Digital Adoption solution. The implementation targets the county website to provide in-context guidance and behavioral analytics for online services and resident-facing workflows.
Pendo Adopt was configured to deliver in-app guidance including guided tours, contextual tooltips, and user segmentation reports consistent with Digital Adoption capabilities. The deployment uses client-side instrumentation, embedding the Pendo Adopt JavaScript snippet to render guides and capture engagement events, with data surfaced in the Pendo Adopt console for guide configuration and audience targeting. Governance is oriented around centralized administration of guide publishing and audience rules to control live guidance on the county site, aligning Digital Adoption tooling with web-based service delivery.
|
Pasco County, FL ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CentralSquare | Legacy | CentralSquare Enterprise Asset Management (EAM) | Enterprise Asset Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Pasco County, FL Department of Public Works implemented CentralSquare Enterprise Asset Management (EAM) under the Enterprise Asset Management category to streamline citizen service requests and work order processes. The CentralSquare Enterprise Asset Management solution centralizes service request intake, work order lifecycle management, and mandated FEMA reporting support to improve reporting, tracking, and analysis for county employees and citizens.
The implementation emphasizes citizen-facing service request capabilities and internal work order orchestration, including a citizen portal for request creation and status tracking, work order assignment and tracking, and consolidated reporting and analytics. Configuration prioritized cloud-based data and reporting to enable real-time dashboard updates and analytics, and the deployment was scoped to support public works operational workflows such as road hazard remediation, flooding complaints, and debris removal.
Integrations were targeted at third-party CRM applications and other external service request systems to address Pasco County needs for improved usability with external systems, enabling data flow between citizen channels and internal EAM workflows. Operational coverage includes Pasco County Public Works staff, field crews, county employees responsible for reporting, and the county citizen base, with the system designed to improve connectivity across departments and services while supporting FEMA reporting requirements.
Governance and process changes focus on formalizing service request to work order handoffs, standardizing reporting formats for emergency reporting, and maintaining resiliency of access for reporting and tracking in the event of natural disasters or cyberattacks. Expected outcomes stated by the county include increased citizen visibility into service requests, reduced response times and improved efficiency in addressing road and safety hazards, and continued access to reporting and tracking through cloud resiliency.
|
Pasco County, FL AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Pasco County, FL deployed Zendesk Chat on its public website. The deployment uses Zendesk Chat in the Chatbots and Conversational AI category to provide a web-based channel for citizen engagement and inbound inquiry handling.
The implementation centers on an embedded web chat widget that captures real-time conversations and stores chat transcripts. It leverages core conversational capabilities typical of Zendesk Chat such as automated responses, AI-assisted routing to agents, live agent handoff, and canned reply workflows to standardize responses. Configuration typically includes session tracking, transcript logging, and agent presence controls to support web-originated case follow-up.
Operationally the Zendesk Chat instance is scoped to the county website, serving as the primary web channel for citizen-facing inquiries and routing sessions to internal service teams. The deployment consolidates conversational interactions on the public site and establishes a searchable chat record to support ongoing service workflows. Governance and workflow structure align with municipal customer service practices, emphasizing chat moderation, retention controls, and defined escalation paths typical of public sector chat deployments.
This narrative positions Pasco County, FL Zendesk Chat Chatbots and Conversational AI Business Function as a web-based support and engagement layer, with Zendesk Chat providing conversational routing, live agent engagement, and transcript capture for county web interactions.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
Pasco County, FL Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Pasco County, FL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Citizen Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Citizen Engagement | CRM |
|
2013 | 2013 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Support | CRM |
|
2022 | 2022 |
|
Pasco County, FL ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2022 | 2022 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2022 | 2022 |
|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Pasco County, FL PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2017 | 2017 |
|
Pasco County, FL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Pasco County, FL CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2011 | 2011 |
|
IT Decision Makers and Key Stakeholders at Pasco County, FL
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Pasco County, FL Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pasco County, FL IT executives and key decision makers. This section highlights Pasco County, FL's latest recorded technology evaluations, including ADP Payroll for Payroll on 2024-09-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pasco County, FL digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-09-24 | Pasco County, FL | Evaluated | ADP | ADP Payroll | Payroll | HCM |
FAQ - APPS RUN THE WORLD Pasco County, FL Technographics
Pasco County, FL is a Government organization based in United States,
with around 1540 employees and annual revenues of $615.0 million.
Pasco County, FL operates a diverse technology stack with applications such as
Pendo Adopt, CentralSquare Enterprise Asset Management (EAM) and Zendesk Chat,
covering areas like Digital Adoption, Enterprise Asset Management and Chatbots and Conversational AI.
Pasco County, FL has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Pendo.io, CentralSquare and Zendesk.
Pasco County, FL recently adopted applications including
CentralSquare Enterprise Asset Management (EAM) in 2024, Pendo Adopt in 2022 and Zendesk Chat in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pasco County, FL’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pasco County, FL’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pasco County, FL technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.