County Waste
4 Enterprise Ave.,
Clifton Park, 12065, NY,
United States
Clifton Park, 12065, NY,
United States
1 800-832-1332
Utilities
County Waste Technographics
County Waste Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by County Waste and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 County Waste employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that County Waste has purchased the following applications: Soft-Pak ERP for Utilities ERP in 2017, LiveChat for Chatbots and Conversational AI in 2019, Mixpanel for Marketing Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems County Waste is running and its propensity to invest more and deepen its relationship with Soft-Pak , LiveChat, Inc. , Mixpanel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing County Waste revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for County Waste intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
County Waste Tech Stack and Enterprise Applications
County Waste ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Soft-Pak | Legacy | Soft-Pak ERP | Utilities ERP | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 County Waste implemented Soft-Pak ERP. Soft-Pak ERP in the Utilities ERP category was adopted to centralize customer service, sales support, and field paperwork across the Richmond and West Point service areas.
Core operational activities supported in Soft-Pak ERP included inbound call and email handling for customers, brokers, and the sales organization, plus account setup and pricing for roll off containers and porta johns. The application was used daily to check in drivers and process paperwork for Roll Off, Tractor Trailer, and Commercial operations, indicating configuration for driver check-in, job documentation, and container account management. Office workflows incorporated Microsoft Excel, Word, and Outlook alongside Soft-Pak ERP, with staff using the system for contact management, customer records, and sales account maintenance.
Operational coverage explicitly spanned the Richmond and West Point areas and impacted corporate management, sales, drivers, maintenance, and office teams. Governance and training focused on onboarding new hires to office procedures and Soft-Pak ERP, and on routine updates to corporate, management, drivers, sales, maintenance, and office contact lists to maintain data hygiene.
The implementation emphasized process standardization for account setup, pricing presentation, and daily paperwork processing, positioning Soft-Pak ERP as the operational system of record for roll off and commercial account lifecycle. The deployment aligned customer service, sales, and field operations within the Utilities ERP environment.
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County Waste AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, County Waste implemented LiveChat on its website. LiveChat, categorized as Chatbots and Conversational AI, was installed as the web chat interface to handle inbound customer queries and contact capture. The deployment included a chat widget on the website and console access for agents, enabling real-time messaging between site visitors and support staff.
Configuration focused on standard chat capabilities such as canned responses, chat routing to service agents, transcript logging, and lead capture forms, reflecting typical Chatbots and Conversational AI workflows. Operational scope covered customer service and field operations teams, with agents monitoring the LiveChat console during business hours and using chat transcripts for follow up and dispatch coordination. Governance emphasized operator access controls and message logging to support auditability and consistent handling of web-initiated customer interactions.
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County Waste CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mixpanel | Legacy | Mixpanel | Marketing Analytics | CRM | n/a | 2020 | 2020 |
In 2020 County Waste implemented Mixpanel on their corporate website to capture user behavior and quantify digital engagement. The deployment establishes a web-focused Marketing Analytics capability to instrument customer journeys and measure conversion points. Mixpanel was configured to collect page views, click events, and form submissions to support web-based analytics.
Implementation centered on client-side web instrumentation using Mixpanel and an event taxonomy aligned to marketing and conversion workflows. Functional capabilities implemented include event tracking, funnel analysis, cohort segmentation, and behavioral queries to support campaign measurement and user journey analysis. The Mixpanel configuration emphasizes consistent event naming and segmentation to enable ad hoc analysis by marketing.
Operational ownership resides with marketing and web operations, with tagging maintained centrally to preserve data consistency across site pages. Rollout followed a phased tagging plan that prioritized high-traffic pages and key conversion flows, with governance around an event naming convention and change control for tracking updates. The implementation of Mixpanel supports Marketing Analytics objectives by providing instrumented behavioral data for the marketing organization.
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County Waste IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at County Waste
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by County Waste Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from County Waste IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the County Waste digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD County Waste Technographics
County Waste is a Utilities organization based in United States,
with around 700 employees and annual revenues of $180.0 million.
County Waste operates a diverse technology stack with applications such as
Soft-Pak ERP, LiveChat and Mixpanel,
covering areas like Utilities ERP, Chatbots and Conversational AI and Marketing Analytics.
County Waste has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Soft-Pak, LiveChat, Inc. and Mixpanel.
County Waste recently adopted applications including
Mixpanel in 2020, GoDaddy in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of County Waste’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates County Waste’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete County Waste technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.