Clifton Park, 12065, NY,
United States
County Waste Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by County Waste and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 700 County Waste employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that County Waste has purchased the following applications: Soft-Pak ERP for Utilities ERP in 2017, LiveChat for Chatbots and Conversational AI in 2019, Mixpanel for Marketing Analytics in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems County Waste is running and its propensity to invest more and deepen its relationship with Soft-Pak , LiveChat, Inc. , Mixpanel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing County Waste revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for County Waste intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Soft-Pak | Legacy | Soft-Pak ERP | Utilities ERP | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 County Waste implemented Soft-Pak ERP. Soft-Pak ERP in the Utilities ERP category was adopted to centralize customer service, sales support, and field paperwork across the Richmond and West Point service areas.
Core operational activities supported in Soft-Pak ERP included inbound call and email handling for customers, brokers, and the sales organization, plus account setup and pricing for roll off containers and porta johns. The application was used daily to check in drivers and process paperwork for Roll Off, Tractor Trailer, and Commercial operations, indicating configuration for driver check-in, job documentation, and container account management. Office workflows incorporated Microsoft Excel, Word, and Outlook alongside Soft-Pak ERP, with staff using the system for contact management, customer records, and sales account maintenance.
Operational coverage explicitly spanned the Richmond and West Point areas and impacted corporate management, sales, drivers, maintenance, and office teams. Governance and training focused on onboarding new hires to office procedures and Soft-Pak ERP, and on routine updates to corporate, management, drivers, sales, maintenance, and office contact lists to maintain data hygiene.
The implementation emphasized process standardization for account setup, pricing presentation, and daily paperwork processing, positioning Soft-Pak ERP as the operational system of record for roll off and commercial account lifecycle. The deployment aligned customer service, sales, and field operations within the Utilities ERP environment.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mixpanel | Legacy | Mixpanel | Marketing Analytics | CRM | n/a | 2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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