Covea Insurance
A&B Mills, Dean Clough,
Halifax, HX3 5AX,
United Kingdom
Halifax, HX3 5AX,
United Kingdom
44 14 2233-1166
Insurance
Covea Insurance Technographics
Covea Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Covea Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Covea Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Covea Insurance has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2018, Workday HCM for Core HR in 2019, ServiceNow Asset Management for Enterprise Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Covea Insurance is running and its propensity to invest more and deepen its relationship with Microsoft , Workday , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Covea Insurance revenues, which have grown to $752.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Covea Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Covea Insurance Tech Stack and Enterprise Applications
Covea Insurance ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | Hitachi Systems | 2018 | 2021 |
In 2018 Covea Insurance United Kingdom deployed Microsoft Dynamics 365 for Finance and Operations as its ERP Financial platform to centralize finance operations across seven legal entities. The implementation was led with Hitachi Systems as the system integrator and targeted core finance modernization for the group finance function.
The deployment implemented Microsoft Dynamics 365 for Finance and Operations modules including general ledger, purchase ledger, sales ledger, cash and bank, expense management, project accounting, fixed assets and tax. Configuration work produced solution design and configuration design documentation, business process flows and requirements artifacts, with functional consultancy focused on full cycle implementation and ongoing configuration governance.
Operational coverage was concentrated on the finance organization across the United Kingdom entities, with specific emphasis on new General Ledger capabilities and project accounting workflows. The program included structured data migration activities, target database model design, data mapping and transformation, and testing preparations including rollback plans to support safe cutover.
Delivery governance emphasized testing and change control, with process testing, regression testing and user acceptance testing led by functional consultants and results presented to the Change Board. Role responsibilities recorded in project documentation included ongoing support for system configuration, testing of upgrades and handover materials for finance teams to operate Microsoft Dynamics 365 for Finance and Operations within the ERP Financial environment.
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Covea Insurance HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2019 | 2021 |
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Payroll | HCM |
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2019 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Covea Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Covéa Insurance United Kingdom implemented ServiceNow Asset Management as part of an Enterprise Asset Management program, going live in June 2020 during the COVID-19 pandemic. The deployment combined ServiceNow Asset Management with ServiceNow IT Service Management to centralize asset lifecycle and service workflows onto a single platform for the insurer that supports roughly 2,000 employees across eight offices and 2.1 million policyholders.
The implementation emphasized core Enterprise Asset Management capabilities, including IT asset lifecycle tracking, a user-facing self-service portal for ticketing and asset requests, and automated procurement workflows to reduce manual steps. ServiceNow Asset Management was configured to surface self-service resolutions, capture asset inventory and request data, and automate approval and procurement routing to standardize processes across the organization.
Operational coverage focused on internal IT and service desk functions, where a four-person support desk handles high call volumes of up to 1,000 calls per day, and on procurement and compliance teams that use the system for asset governance. The rollout targeted employee-facing service workflows to enable staff to raise and track tickets, find quick resolutions, and reduce routine support interactions so support reps could concentrate on higher value cases.
Governance and outcomes were defined as part of the program, with cost and compliance benefits documented. The implementation delivered an estimated return of over £450,000 for asset management in year one and an estimated £810,000 cost avoidance in compliance in year one, while improving employee self-service capabilities through the ServiceNow Asset Management platform.
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Insurance ERP | ERP Services and Operations |
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2020 | 2020 |
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Insurance Policy Administration | ERP Services and Operations |
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2008 | 2008 |
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Insurance Pricing and Rating Engine | ERP Services and Operations |
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2003 | 2004 |
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Insurance Pricing and Rating Engine | ERP Services and Operations |
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2025 | 2025 |
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Covea Insurance Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Data Warehouse | Analytics and BI |
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2014 | 2015 |
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Covea Insurance Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2013 | 2014 |
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Covea Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center, Customer Experience | CRM |
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2020 | 2020 |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2018 | 2018 |
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Community Management | CRM |
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2018 | 2018 |
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CRM | CRM |
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2018 | 2020 |
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2019 |
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Covea Insurance IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2020 | 2020 |
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Covea Insurance ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Covea Insurance SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2018 | 2018 |
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Covea Insurance TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Covea Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Covea Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Customer Experience Manager | Manager | Customer Service | |
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Director of Customer Experience | Director | Customer Service | |
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Director of Operations | Director | Finance | |
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Customer Experience Designer | CXO | Customer Service | |
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Customer Experience Design Lead | Manager | Customer Service | |
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Regional Underwriting Manager | Manager | Risk | |
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Pricing & Data Director | Director | IT | |
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Pricing Implementation Manager | Manager | Risk | |
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Senior Technical Underwriting Manager | Manager | Risk | |
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Pricing Manager | Manager | Risk | |
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Apps Being Evaluated by Covea Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Covea Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Covea Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Covea Insurance Technographics
Covea Insurance is a Insurance organization based in United Kingdom,
with around 2000 employees and annual revenues of $752.0 million.
Covea Insurance operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Workday HCM and ServiceNow Asset Management,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
Covea Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Workday and ServiceNow.
Covea Insurance recently adopted applications including
Open GI Insurer Hosted Pricing (IHP Plus) in 2025, CustomerSure in 2022 and Cisco Unified Communications Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Covea Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Covea Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Covea Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.