Coveo Solutions
3175 Chemin des Quatre-Bourgeois, Suite 200,
Quebec City, G1W 2K7, QC,
Canada
Quebec City, G1W 2K7, QC,
Canada
1 418-263-1111
Professional Services
Coveo Solutions Technographics
Coveo Solutions Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coveo Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Coveo Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coveo Solutions has purchased the following applications: ADP Workforce Now for Core HR in 2020, Drift AI Chatbot for Chatbots and Conversational AI in 2020, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coveo Solutions is running and its propensity to invest more and deepen its relationship with ADP , Drift , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coveo Solutions revenues, which have grown to $133.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coveo Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coveo Solutions Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2020 | 2020 |
In 2020, Coveo Solutions implemented ADP Workforce Now as its Core HR application. The deployment covers company-wide HR functions for the Canada-based professional services firm, which has approximately 750 employees, and ADP Workforce Now is surfaced on Coveo's website to provide employee access to the HR system.
ADP Workforce Now is used to centralize core HR information and provide Core HR capabilities including employee record management, payroll orchestration, benefits administration, and time and attendance, consistent with category expectations. The implementation emphasizes HRIS master data, role-based access and workflow-driven approvals to support HR and finance operational processes.
The ADP Workforce Now instance is presented via Coveo's website for employee self-service and access to HR resources, indicating a web-facing access point for workforce authentication and transactions. Operational coverage centers on the HR and people operations function across the organization, with configuration and governance oriented to user provisioning, access controls, and compliance workflows.
Governance responsibilities are aligned to HR and IT to manage ongoing configuration, security, and process ownership, while the application footprint is focused on standard Core HR functional domains rather than broader enterprise ERP capabilities. ADP Workforce Now is explicitly named within Coveo's public-facing site presence, confirming the application relationship between Coveo Solutions, ADP Workforce Now, and the Core HR business function.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Coveo Solutions implemented Drift AI Chatbot on their website, deploying conversational automation for web-based customer engagement. Coveo Solutions uses Drift AI Chatbot in the Chatbots and Conversational AI category to support web engagement and lead qualification business functions.
The Drift AI Chatbot deployment centers on an embedded web chat widget with configured conversational routing, automated qualification workflows, and scripted response funnels. Drift AI Chatbot is set up to manage initial conversational flows, trigger hand-off conditions to human agents, and collect structured lead data through guided dialogue, reflecting standard functional modules found in Chatbots and Conversational AI implementations.
Operational ownership is aligned with marketing and demand generation teams, with governance around message templates, conversation playbooks, escalation rules, and a regular cadence for content updates and testing. The implementation scope is the public website, covering Coveo Solutions customer touchpoints for digital engagement and supporting cross-functional workflows between marketing, sales, and support.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Coveo Solutions implemented Adobe Connect on their website. The company deployed Adobe Connect, an Audio Video and Web Conferencing application from Adobe Systems, to deliver interactive webinars and hosted meeting experiences directly through its public site.
The deployment leverages core Adobe Connect capabilities typical of the Audio Video and Web Conferencing category, including persistent virtual meeting rooms, content pods for chat and Q and A, screen sharing and presenter video, session recording and on demand playback, and audience engagement features such as polling and attendee management. Adobe Connect is used to structure hosted sessions with presenter controls and recording workflows.
Operationally the implementation is oriented toward customer engagement and marketing communications, enabling product demos and public webinars via embedded meeting pages on the Coveo Solutions website. Administration is handled through host permissions and session templates to standardize event setup and moderation workflows, and Adobe Connect content is presented on the site to surface scheduled events and recorded sessions to visitors.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2014 | 2014 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Customer Engagement, Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Sales Engagement | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development, Robotic Process Automation | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Coveo Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Coveo Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Coveo Solutions Technographics
Coveo Solutions is a Professional Services organization based in Canada,
with around 750 employees and annual revenues of $133.0 million.
Coveo Solutions operates a diverse technology stack with applications such as
ADP Workforce Now, Drift AI Chatbot and Adobe Connect,
covering areas like Core HR, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Coveo Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Drift and Adobe Systems.
Coveo Solutions recently adopted applications including
Github Actions in 2024, 6sense Account Engagement Platform in 2023 and DocuSign eSignature in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coveo Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coveo Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coveo Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.