Cover-More Group
Zurich Tower, 118 Mount Street,
Sydney, 2060, NSW,
Australia
Sydney, 2060, NSW,
Australia
61 2 8907-5000
Insurance
Cover-More Group Technographics
Cover-More Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cover-More Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Cover-More Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cover-More Group has purchased the following applications: Ascender Preceda for Core HR in 2013, LiveChat for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cover-More Group is running and its propensity to invest more and deepen its relationship with Ascender , ELMO Software , Edenred or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cover-More Group revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cover-More Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cover-More Group Tech Stack and Enterprise Applications
Cover-More Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Ascender | Aurion Payroll | Ascender Preceda | Core HR | HCM | n/a | 2013 | 2013 |
In 2013, Cover-More Group implemented Ascender Preceda as its Core HR platform. The rollout replaced Aurion Payroll and centralized payroll processing for the insurer, aligning the new Core HR application with existing rostering and payroll operations for approximately 1,500 employees.
The Ascender Preceda implementation focused on payroll processing and time capture integration, with configuration of the payroll engine to accept base hours feeds and standard payroll data mappings. A delivered automated procedure enabled the rostering software Verint I360 to load base payroll hours directly into Ascender Preceda, and the implementation included data validation and mapping logic to translate rostered shifts into payroll pay elements.
Integration work centered on a direct interface between Verint I360 and Ascender Preceda, implementing scheduled imports and logic to reconcile rostered hours with payroll periods. Operational coverage encompassed payroll and rostering workflows across the organization in Australia, consolidating time and attendance inputs into the Core HR payroll pipeline.
Governance and operational controls were structured around the automated loading process, with process owners defining validation rules, scheduled processing windows, and exception handling for hours that failed automated mapping. The implementation emphasized orchestration between the rostering system and Ascender Preceda to reduce manual handoffs and enforce consistent payroll input processes.
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Core HR | HCM |
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2021 | 2021 |
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Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2017 | 2017 |
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Performance and Goal Management | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Cover-More Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Cover-More Group deployed LiveChat on its website. The LiveChat application operates in the Chatbots and Conversational AI category to provide web based conversational engagement for customers.
The deployment used vendor hosted cloud SaaS infrastructure with a client side widget embedded into public pages, instrumented via a JavaScript snippet for visitor session capture and real time messaging. Functional capabilities implemented include real time chat, canned responses, visitor context and transcript capture, agent queuing and basic routing, which align with standard Chatbots and Conversational AI module sets.
Operational scope centered on customer facing digital channels and frontline support workflows within Cover-More Group, with configuration focused on agent role management, chat queue configuration, response templates and transcript retention for customer service use. Governance emphasized operationalizing chat as a digital engagement channel with workflow handoffs to support teams and ongoing configuration of conversation templates.
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Cover-More Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Cover-More Group deployed Cisco Webex Meetings on its public website to provision web-based conferencing capability for customer interactions and virtual sessions. The implementation uses Cisco Webex Meetings as the front-line Audio Video and Web Conferencing capability tied to the company web experience.
The deployment leverages core Audio Video and Web Conferencing functionality including browser-based join, audio and video streaming, screen sharing, and scheduled meeting orchestration typical of Cisco Webex Meetings. Configuration emphasis appears to be on web-embedded meeting launch flows and clientless access to reduce friction for external users and prospects. The Cisco Webex Meetings application is referenced directly in the site implementation indicating public facing session initiation is a primary use case.
Operational scope centers on the Cover-More website presence in Australia and supports business functions that interface with customers online, such as customer service and remote consultation workflows. Governance likely uses centralized account and meeting policy controls native to the Cisco Webex Meetings platform to manage access, meeting settings, and recording permissions for customer-facing sessions. Integration points are oriented to the website front end, enabling session initiation from web pages rather than deep integrations with back-end enterprise systems.
Rollout and operational ownership are structured around web operations and contact center or customer engagement teams that route incoming web-initiated sessions to staff. The implementation emphasizes embedding Cisco Webex Meetings into digital customer journeys, aligning meeting orchestration with existing online service flows.
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Collaboration | Collaboration |
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2016 | 2016 |
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Cover-More Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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Cover-More Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2012 | 2012 |
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Cover-More Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2017 | 2017 |
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Cover-More Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Cover-More Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Cover-More Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief People & Sustainability Officer | CXO | HR | |
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Senior HR Business Partner | Manager | HR | |
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Talent Acquisition Manager | Manager | HR | |
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Head of IT Delivery | Director | IT | |
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Head of strategy, architecture and engagements | Director | Finance | |
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Chief Human Resources Officer | CXO | HR | |
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Global Organisational Development Lead | Manager | HR | |
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Senior HR Business Partner | Director | HR | |
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Global Senior Human Resources Business Partner | Director | HR | |
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APAC Strategy and Transformation Manager | Manager | Operations | |
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Global Senior Human Resources Business Partner | Director | HR | |
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People & Culture Business Partner | Manager | HR | |
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People & Culture Business Partner | Director | HR | |
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Head of P&C Operations | Director | Finance | |
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Workforce Planning Specialist | Non Manager | HR | |
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Payroll and P&C Operations Lead | Manager | HR | |
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People and Culture Operations Coordinator | Non Manager | HR | |
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Rewards Analyst | Non Manager | HR | |
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Head of P&C Operations | Director | HR | |
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People and Culture Consultant | Non Manager | HR | |
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Apps Being Evaluated by Cover-More Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cover-More Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cover-More Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Cover-More Group Technographics
Cover-More Group is a Insurance organization based in Australia,
with around 1500 employees and annual revenues of $300.0 million.
Cover-More Group operates a diverse technology stack with applications such as
Ascender Preceda, LiveChat and Cisco Webex Meetings,
covering areas like Core HR, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Cover-More Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ascender, LiveChat, Inc. and Cisco Systems.
Cover-More Group recently adopted applications including
Microsoft Clarity in 2022, ELMO HR Core in 2021 and Reward Gateway Employee Reward and Recognition in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cover-More Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cover-More Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cover-More Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.