CoverHound
1 California St. #1100,
San Francisco, 94111, CA,
United States
San Francisco, 94111, CA,
United States
1 415-671-8128
Professional Services
CoverHound Technographics
CoverHound Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CoverHound and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 170 CoverHound employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CoverHound has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2021, Domo for Analytics and BI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CoverHound is running and its propensity to invest more and deepen its relationship with Ruby , Domo , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CoverHound revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CoverHound intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CoverHound Tech Stack and Enterprise Applications
CoverHound AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 CoverHound implemented Ruby Live Chat to introduce Chatbots and Conversational AI capabilities supporting customer service and sales on its website. The deployment embeds the Ruby Live Chat web widget on public pages to capture visitor conversations and route inquiries to live agents.
The Ruby Live Chat implementation leverages standard chat functionality including an embeddable web widget, real time messaging, agent handoff, canned responses and scheduled availability controls. Configuration work focused on session routing rules, canned message templates and transcript capture to support operational monitoring and agent workflows, with conversation logs and reporting used for basic operational oversight.
Operational scope centers on customer support and sales teams, and governance emphasizes chat handling procedures, agent shift scheduling and escalation workflows to ensure consistent response practices. Rollout was executed on the company website where the chat widget is visible, accompanied by agent training on scripted responses and handoff protocols.
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CoverHound Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Domo | Legacy | Domo | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
In 2015 CoverHound implemented Domo as its Analytics and BI platform, establishing a centralized environment for partner performance metrics and cross-sell insight. The engagement was led by an Agile Product Manager who owned the long term vision and the strategic partner integration roadmap, focusing product strategy on strategic partnership integrations and cross-selling initiatives across the company.
Configuration work centered on analytics and reporting capabilities in Domo, with deployed artifacts that included executive dashboards, KPI scorecards, and product feature performance views. The Agile Product Manager created and maintained the partner integration initiative roadmap, translated strategic goals into epics and features for the Product Owner, and produced basic and high level requirements to guide backlog prioritization.
Operational integrations emphasized a partner integration model rather than specific vendor connectors, with requirements generated through cross-functional workshops involving product, marketing, sales, and engineering stakeholders. Implementation activities included specification writing, acceptance criteria definition, and participation in scrums, while data instrumentation relied on SQL based queries and Domo data metrics to surface feature performance and user behavior for testing and validation.
Governance and rollout were practiced through iterative Agile rituals, stakeholder request management, and active user testing and surveys to validate features before wider release. The Agile Product Manager actively oversaw the performance of key features through SQL and Domo metrics and managed incoming requests from management, users, and marketing, ensuring the Analytics and BI deployment aligned with strategic partnership and cross-selling priorities.
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CoverHound Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011 CoverHound implemented Google Workspace (Formerly Google G-Suite) for Collaboration. The company level deployment is observable from public signals on their website and serves a US based professional services firm with approximately 170 employees, positioning Google Workspace (Formerly Google G-Suite) as the central collaboration platform for corporate communication and content workflows. Coverage includes core Collaboration capabilities such as corporate email, calendaring, document creation and file storage integrated into team collaboration flows.
The Google Workspace (Formerly Google G-Suite) configuration aligns with common collaboration architectures, using Gmail for mail routing, Google Drive and Shared drives for document management, Google Docs Sheets and Slides for real time co authoring, Google Calendar for scheduling, and Google Meet for synchronous meetings. Administrative capabilities through the Google Workspace admin console enable user and group provisioning, domain management, access control settings, and device management consistent with Collaboration platform governance. These modules support standard content lifecycle workflows including creation, sharing, and retention controls.
Operationally the deployment impacts customer facing teams and back office functions including sales, marketing, product and operations, by providing unified messaging and document collaboration across those business functions. Governance appears to be administered centrally via the Google Workspace admin console with policy based access and group structures to manage sharing and visibility, and platform native retention and audit features to support compliance needs. The narrative centers on Google Workspace (Formerly Google G-Suite) as CoverHound's Collaboration platform for enterprise email collaboration, document management and calendaring.
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CoverHound Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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CoverHound CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
|
2013 | 2013 |
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CoverHound PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2013 | 2013 |
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CoverHound IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CoverHound CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at CoverHound
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
SVP Finance | VP | Finance | |
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CEO | CXO | Finance | |
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CTO | CXO | Finance | |
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Apps Being Evaluated by CoverHound Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CoverHound IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CoverHound digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CoverHound Technographics
CoverHound is a Professional Services organization based in United States,
with around 170 employees and annual revenues of $20.0 million.
CoverHound operates a diverse technology stack with applications such as
Ruby Live Chat, Domo and Google Workspace (Formerly Google G-Suite),
covering areas like Chatbots and Conversational AI, Analytics and BI and Collaboration.
CoverHound has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ruby, Domo and Google.
CoverHound recently adopted applications including
Ruby Live Chat in 2021, DocuSign eSignature in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CoverHound’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CoverHound’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CoverHound technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.