Coyuchi
1400 Tennessee Street, Unit 1,
San Francisco, 94107, CA,
United States
San Francisco, 94107, CA,
United States
1 888-418-8847
Retail
Coyuchi Technographics
Coyuchi Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Coyuchi and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 48 Coyuchi employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Coyuchi has purchased the following applications: Stripe Payments for Payment Processing in 2020, Epicor Kinetic for Manufacturing ERP in 2011, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Coyuchi is running and its propensity to invest more and deepen its relationship with Stripe , Google , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Coyuchi revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Coyuchi intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Coyuchi Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020 Coyuchi implemented Stripe Payments on their website to provide online transaction processing for the brand storefront, aligning the deployment with the Payment Processing category. The implementation is focused on web checkout flows and card acceptance, with Stripe Payments handling authorization, capture, and tokenization of card data for ecommerce transactions.
Configuration work emphasized client side checkout integration and server side API calls to capture payments and process refunds. Functional modules in use align with typical Payment Processing capabilities, including card payment acceptance, tokenization for PCI scope reduction, webhook event handling for asynchronous payment states, and payment reconciliation inputs for finance teams.
Integrations are centered on the Coyuchi public website, where Stripe Payments connects front end checkout components to backend order processing and finance workflows. Operational coverage is ecommerce centric, impacting online merchandising, finance reconciliation, and customer service for transaction inquiries.
Governance and process changes included centralizing payment handling through Stripe Payments, updating payment acceptance policies, and establishing webhook driven workflows for order state management. The implementation kept scope limited to the website and to core Payment Processing capabilities without introducing additional named third party systems.
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | MYOB Exo | Epicor Kinetic | Manufacturing ERP | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, Coyuchi implemented Epicor Kinetic, replacing MYOB Exo. The Epicor Kinetic Manufacturing ERP deployment was used to centralize transactional accounting and financial close processes at the 48 employee retail home textiles business.
Implementation focused on core financial management capabilities within Epicor Kinetic, including general ledger maintenance, subledger transaction processing, reconciliations, and end of month closings. Day to day activities documented in the environment included office manager transactional accounting, account reconciliations, and software troubleshooting, while the Director of Finance and CFO led G/L cleanup and investor audit preparation using Epicor Kinetic. Configuration work emphasized accounting workflow controls and data remediation carried forward from MYOB Exo.
The rollout included data migration activities from MYOB Exo and post conversion troubleshooting to stabilize financial transactions and reporting. Governance shifted to finance led month end close controls and structured audit support processes, with the finance team using Epicor Kinetic for G/L validation and investor audit documentation. During this period the business reported increased sales growth of 30 percent to $6.5M annually.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Coyuchi implemented Zendesk Chat on its public website as a Chatbots and Conversational AI deployment to support its e-commerce customer service channel. The implementation was sized for a small retail organization and focused on embedding a hosted chat widget into web storefront pages to capture and manage live consumer conversations.
Zendesk Chat was configured to provide core conversational capabilities, including a branded live chat widget, proactive messaging triggers, canned responses for common inquiries, routing rules to direct sessions to available agents, and chat transcripts for follow up. The deployment made use of typical Chatbots and Conversational AI functional modules such as real time messaging, session queuing, and offline capture forms to ensure continuity when agents were unavailable.
Architecturally the system was operated as a SaaS front end integrated into the Coyuchi website, with agents accessing the Zendesk Chat agent interface to handle sessions. Operational scope centered on customer support and online sales teams serving United States customers, with chat handling and agent workflows run from Coyuchi support staff rather than third party service providers.
Governance emphasized agent role configuration, chat triage and escalation workflows into asynchronous channels such as email or ticketing for cases requiring further handling, and ongoing tuning of proactive trigger rules based on traffic patterns. The narrative focuses on system architecture, implemented modules, and operational coverage for Coyuchi using Zendesk Chat as a Chatbots and Conversational AI solution.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2011 | 2011 |
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eCommerce | eCommerce |
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2019 | 2019 |
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Product Review Management | eCommerce |
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2015 | 2015 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Coyuchi
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Coyuchi Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Coyuchi IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Coyuchi digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Coyuchi Technographics
Coyuchi is a Retail organization based in United States,
with around 48 employees and annual revenues of $10.0 million.
Coyuchi operates a diverse technology stack with applications such as
Stripe Payments, Epicor Kinetic and Zendesk Chat,
covering areas like Payment Processing, Manufacturing ERP and Chatbots and Conversational AI.
Coyuchi has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Stripe, Epicor and Zendesk.
Coyuchi recently adopted applications including
Google Pay in 2021, Visa Authorize.Net in 2021 and PayPal Braintree in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Coyuchi’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Coyuchi’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Coyuchi technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.