Londonderry, 3053, NH,
United States
Crawford Software Consulting Technographics
Crawford Software Consulting Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crawford Software Consulting and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Crawford Software Consulting employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Crawford Software Consulting has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015, LeadLander for Marketing Analytics in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crawford Software Consulting is running and its propensity to invest more and deepen its relationship with Tawk.to , Microsoft , LeadLander or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crawford Software Consulting revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crawford Software Consulting intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crawford Software Consulting Tech Stack and Enterprise Applications
Crawford Software Consulting AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Crawford Software Consulting implemented Tawk.to on its website. The deployment uses Tawk.to in the Chatbots and Conversational AI category to provide a web chat widget for visitor engagement and real time customer support. Implementation centered on embedding the Tawk.to widget across the corporate site and configuring conversational elements and agent presence, including canned responses and conversation history, to support typical chat handling for a 40 employee professional services firm.
Operationally the Tawk.to installation supports client engagement and presales workflows, with site level administration managed by internal staff. Governance emphasized chat routing, message handling workflows, and dashboard access control to align inbound conversations with sales and support responsibilities. The Tawk.to application remains the primary Chatbots and Conversational AI touchpoint on the Crawford Software Consulting website.
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Crawford Software Consulting Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Crawford Software Consulting deployed Microsoft 365 as its primary Collaboration platform. The company exposes Office 365 Mail on its public website and uses Microsoft 365 to provide core email and productivity capabilities for its professional services operations.
The implementation is structured around a cloud tenant model, with Exchange Online serving as the Office 365 Mail endpoint, Microsoft 365 productivity apps for document creation and editing, and OneDrive and SharePoint for file synchronization and team document stores. Azure Active Directory is used to centralize identity and single sign on for users, aligning authentication with the Microsoft 365 administration model.
Crawford Software Consulting Microsoft 365 Collaboration supports email, document collaboration, and knowledge sharing functions across consultants, sales and back office teams in the United States. Governance is centered on tenant administration, user provisioning, mailbox policies and email routing configured to the Office 365 Mail endpoint, with ongoing configuration and policy management performed by internal IT staff.
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Crawford Software Consulting CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LeadLander | Legacy | LeadLander | Marketing Analytics | CRM | n/a | 2017 | 2017 |
In 2017, Crawford Software Consulting implemented LeadLander on their website. Crawford Software Consulting implemented LeadLander, a Marketing Analytics application, to instrument their public site and capture visitor activity for marketing and sales functions.
The deployment used site-level instrumentation by embedding the LeadLander tracking tag across web pages, enabling visitor tracking, session analytics, lead identification, and standard reporting modules typical of Marketing Analytics tools. LeadLander is configured to surface inbound interest and web behavior signals that feed marketing qualification and sales follow-up workflows.
Operational coverage is focused on the corporate website and the marketing and sales functions that consume visitor intelligence, with governance oriented around web instrumentation and lead-handling workflows. Configuration emphasis is on analytics configuration, visitor-to-lead mapping, and report configuration for campaign and pipeline visibility.
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Marketing Automation | CRM |
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2010 | 2010 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Crawford Software Consulting CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Crawford Software Consulting
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Crawford Software Consulting Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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