CREDITS.COM
107 Leadenhall Street,
London, London,
United Kingdom
London, London,
United Kingdom
44 74 4435 9012
Professional Services
CREDITS.COM Technographics
CREDITS.COM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CREDITS.COM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 CREDITS.COM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CREDITS.COM has purchased the following applications: IBM Blockchain Platform for Blockchain Platform in 2018, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CREDITS.COM is running and its propensity to invest more and deepen its relationship with IBM , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CREDITS.COM revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CREDITS.COM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CREDITS.COM Tech Stack and Enterprise Applications
CREDITS.COM Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Blockchain Platform | Blockchain Platform | Blockchain | n/a | 2018 | 2018 |
In 2018, CREDITS.COM implemented IBM Blockchain Platform. CREDITS.COM deployed the IBM Blockchain Platform as a Blockchain Platform to establish an auditable, permissioned ledger layer for transaction and contract orchestration within its professional services operations.
The implementation followed the IBM Blockchain Platform architecture, leveraging a Hyperledger Fabric based permissioned network model, certificate authority driven identity management, channel based data partitioning, and smart contract lifecycle management. Key functional capabilities configured included chaincode deployment and endorsement policy enforcement, distributed ledger replication, transaction ordering and validation, and a governance console for network administration.
Operational scope emphasized business functions common to professional services, including client contracting, engagement billing and provenance tracking across delivery and finance processes. Deployment patterns were scoped to departmental access controls and channel segregation to preserve client confidentiality while enabling multi‑party transaction workflows.
Governance was structured around on‑chain policy and administrative workflows, with channel level access controls, certificate lifecycle management, and staged chaincode release procedures to support controlled rollout across the organization. The narrative centers on CREDITS.COM, IBM Blockchain Platform, Blockchain Platform and professional services functional alignment.
|
CREDITS.COM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, CREDITS.COM deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment covers email, calendaring, cloud file storage and real time document collaboration for the 130 employee professional services firm, and usage signals for Google Workspace appear on the company website. Google Workspace (Formerly Google G-Suite) is positioned as the primary collaboration layer for internal communications and content creation.
Configuration focused on core Collaboration modules, including Gmail for corporate email, Google Drive for enterprise file storage, Google Docs, Sheets and Slides for collaborative authoring, and Google Calendar for scheduling. Administrative controls were configured through the Google Workspace admin console, with user lifecycle management, groups based access controls and standard mobile device management and security settings applied consistent with cloud SaaS deployment. The implementation reflects a cloud native, multi tenant SaaS architecture with centralized administration.
Operational coverage spans teams across the United Kingdom organization and supports internal communications, knowledge sharing and document centric workflows in client engagements. Governance centered on domain level provisioning, admin console policy enforcement and group based access workflows to standardize onboarding and access. The overall footprint identifies Google Workspace as the enterprise Collaboration backbone for CREDITS.COM.
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CREDITS.COM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, CREDITS.COM deployed Zendesk Service on its website to centralize Customer Support workflows and channel customer inquiries through a single service layer. The deployment of Zendesk Service was positioned as the primary web-based support interface for customers visiting credits.com, with the application handling inbound web tickets and messaging sessions.
Configuration focused on core Customer Support capabilities common to Zendesk Service, including ticketing and case lifecycle management, a web messaging widget, a public help center for self-service content, and rule-based automation with triggers and macros. The implementation included reporting and dashboard configuration to provide visibility into ticket volumes, agent workloads, and case resolution flows.
Operational coverage was aligned to customer-facing teams, specifically support and customer success, and concentrated on UK customer interactions via the company website. The architecture relied on Zendesk Service as the front-line customer touchpoint, routing cases into departmental queues and standardizing triage and escalation paths for cross-functional handling.
Governance emphasized workflow standardization and content governance for the help center, with defined ticket routing rules, SLA note-taking, and escalation processes to enforce consistent handling. Ongoing administration was structured around configuring automations and reporting in Zendesk Service to maintain operational discipline and ensure the support function had a single source of truth for web-originated customer cases.
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CREDITS.COM ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
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CREDITS.COM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
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IT Decision Makers and Key Stakeholders at CREDITS.COM
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by CREDITS.COM Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CREDITS.COM IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CREDITS.COM digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CREDITS.COM Technographics
CREDITS.COM is a Professional Services organization based in United Kingdom,
with around 130 employees and annual revenues of $10.0 million.
CREDITS.COM operates a diverse technology stack with applications such as
IBM Blockchain Platform, Google Workspace (Formerly Google G-Suite) and Zendesk Service,
covering areas like Blockchain Platform, Collaboration and Customer Support.
CREDITS.COM has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, Google and Zendesk.
CREDITS.COM recently adopted applications including
Zendesk Service in 2021, Atlassian Jira Service Desk in 2019 and IBM Blockchain Platform in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CREDITS.COM’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CREDITS.COM’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CREDITS.COM technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.