Crew Clothing Co.
20 Lydden Road,
London, SW18 4LR,
United Kingdom
London, SW18 4LR,
United Kingdom
44 20 8875-2336
Retail
Crew Clothing Co. Technographics
Crew Clothing Co. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crew Clothing Co. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 698 Crew Clothing Co. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crew Clothing Co. has purchased the following applications: Workday Financial Management for ERP Financial in 2023, Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crew Clothing Co. is running and its propensity to invest more and deepen its relationship with Workday , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crew Clothing Co. revenues, which have grown to $105.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crew Clothing Co. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crew Clothing Co. Tech Stack and Enterprise Applications
Crew Clothing Co. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP | n/a | 2023 | 2023 |
In 2023, Crew Clothing Co. implemented Workday Financial Management. The deployment is based on Workday’s cloud SaaS platform and centers on the ERP Financial application Workday Financial Management to consolidate corporate finance processes for the United Kingdom based retailer with approximately 698 employees.
Configuration focused on core ERP Financial capabilities common to this category, including a centralized general ledger, accounts payable and receivable workflows, cash management, and financial reporting and audit controls, with Workday’s embedded AI and machine learning referenced by the vendor as a mechanism to automate routine finance tasks and support faster decisioning. The Workday Financial Management application was restated in vendor communications as a solution gaining traction among mid market and enterprise customers in mid 2023.
Operational coverage is concentrated on the finance and accounting organization, including statutory and management reporting streams, and is expected to standardize chart of accounts and approval workflows across corporate finance. Governance changes inferred from the deployment profile include tighter role based security, standardized control frameworks, and workflow driven approvals to support consistent month end and compliance processes.
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ERP Financial | ERP |
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2012 | 2012 |
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Crew Clothing Co. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Crew Clothing Co. deployed Zendesk Chat on its public website, https://www.crewclothing.co.uk/. Zendesk Chat is implemented as a Chatbots and Conversational AI solution to deliver real time customer service and shopper assistance on the ecommerce storefront.
The implementation centers on a web embedded chat widget and an agent console, configured for live chat sessions, canned responses, transcript capture, and proactive chat triggers tied to browsing behavior. Typical Chatbots and Conversational AI capabilities such as automated greetings, visitor routing to agents, offline message capture, and session logging are applied to standardize support workflows and reduce manual triage.
Operational coverage is focused on the company website and sits within online customer service and ecommerce support functions. Governance elements described include chat routing rules and agent shift configurations to align coverage with customer engagement on the site, and the deployment emphasizes point of engagement conversational handling via Zendesk Chat.
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Crew Clothing Co. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Crew Clothing Co. deployed Microsoft 365 as its Collaboration platform across the organization. The presence of Microsoft 365 is observable on the company website and the deployment serves as a cloud-hosted collaboration backbone for corporate and retail operations. The implementation leverages standard Microsoft 365 Collaboration capabilities including hosted email, cloud document libraries, file sync and sharing, real-time chat and meetings, and desktop and web authoring tools. Tenant-level administration was implemented to manage user accounts, provisioning and identity integration through the corporate directory and single sign-on patterns consistent with cloud collaboration deployments.
Operational coverage extended to corporate functions and store teams, supporting merchandising, marketing, customer service and store operations with unified email, Teams-based communication and SharePoint-driven content hubs. Governance emphasized centralized policy for external sharing, role based access controls and lifecycle management for documents, aligning collaboration controls with retail workflows. Configuration focused on SharePoint for departmental content, Teams for cross functional communication, and OneDrive for individual user storage to standardize document workflows and internal knowledge sharing. Microsoft 365 is positioned as the primary Collaboration application for Crew Clothing Co.
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Collaboration | Collaboration |
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2021 | 2021 |
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Crew Clothing Co. eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2021 | 2021 |
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Crew Clothing Co. SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2021 | 2021 |
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Order Management, Inventory Management | SCM |
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2016 | 2016 |
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Warehouse Management | SCM |
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2016 | 2016 |
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Crew Clothing Co. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2012 | 2012 |
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Customer Data Platform | CRM |
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2025 | 2025 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Crew Clothing Co. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Crew Clothing Co. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Crew Clothing Co. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Crew Clothing Co.
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Digital Customer Experience & CRM | Director | Customer Service | |
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Digital and Customer Director | Director | Customer Service | |
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Head Of Customer Data and Insight | Director | Customer Service | |
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Customer Experience Team Leader | Manager | Customer Service | |
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Apps Being Evaluated by Crew Clothing Co. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crew Clothing Co. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crew Clothing Co. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Crew Clothing Co. Technographics
Crew Clothing Co. is a Retail organization based in United Kingdom,
with around 698 employees and annual revenues of $105.0 million.
Crew Clothing Co. operates a diverse technology stack with applications such as
Workday Financial Management, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Crew Clothing Co. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Zendesk and Microsoft.
Crew Clothing Co. recently adopted applications including
Datitude Retail and Customer Data Platform in 2025, Workday Financial Management in 2023 and Cloudflare CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crew Clothing Co.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crew Clothing Co.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crew Clothing Co. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.