Critical Design Associates
3002 Hempland Rd, Suite 3,
Lancaster, 17601, PA,
United States
Lancaster, 17601, PA,
United States
1 610-898-1900
Professional Services
Critical Design Associates Technographics
Critical Design Associates Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Critical Design Associates and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Critical Design Associates employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Critical Design Associates has purchased the following applications: Microsoft 365 for Collaboration in 2018, Wix Events for Web Content Management in 2021, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Critical Design Associates is running and its propensity to invest more and deepen its relationship with Microsoft , Wix.com , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Critical Design Associates revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Critical Design Associates intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Critical Design Associates Tech Stack and Enterprise Applications
Critical Design Associates Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Critical Design Associates deployed Microsoft 365 as its Collaboration platform. Public evidence on the company website indicates Microsoft 365 is used by the firm, confirming organizational adoption of Microsoft 365 for cloud-based collaboration and productivity.
The implementation centers on a tenant-hosted Microsoft 365 SaaS subscription configured to deliver core Collaboration capabilities. Functional components in use are consistent with the Microsoft 365 suite, including Exchange Online for email, SharePoint Online for team sites and document libraries, OneDrive for Business for individual cloud storage, Microsoft Teams for chat and meetings, and Office desktop and web applications for authoring and coauthoring documents.
Operational scope targets firmwide business functions in this 25 person professional services company, supporting project collaboration, client communication, and document management across service delivery teams. Governance is expressed through tenant-level user provisioning, role based access controls and sharing policies to manage external sharing and client confidentiality, and the deployment is surfaced on the public website to align external presence with internal collaboration tooling.
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Critical Design Associates Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wix.com | Legacy | Wix Events | Web Content Management | Content Management | n/a | 2021 | 2021 |
In 2021, Critical Design Associates implemented Wix Events on its public website, embedding event management into its Web Content Management footprint. Wix Events is configured to publish event listings, manage online registration and ticketing, and surface calendar and RSVP functionality directly within the site. The deployment is scoped to the firm’s client engagement and marketing activities and is managed by internal staff given the company's 25 person size.
Configuration work centered on event pages, ticket types, registration forms, attendee lists, and automated confirmation messaging, aligning Wix Events with the firm's content publishing workflows. Operational governance was adjusted so web content owners and marketing staff handle event creation, scheduling, and attendee communications through the Wix Events interface. Critical Design Associates uses Wix Events Web Content Management to operationalize event-driven client engagement and marketing functions on its website.
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Web Content Management | Content Management |
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2021 | 2021 |
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Critical Design Associates ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Critical Design Associates deployed Atlassian Jira Service Desk as its IT Service Management platform. The Atlassian Jira Service Desk implementation is surfaced on the company website as a public support portal and serves the firm of 25 employees operating in the United States.
Configuration focused on core IT Service Management capabilities, including issue and request ticketing, a customer facing portal, request type categorization, SLA tracking, basic workflow automation, and a knowledge base for client self service. The implementation uses the standard Jira Service Desk request lifecycle and agent queues to align intake with support demand and service types.
Operational coverage centers on IT and client services business functions, with the Jira Service Desk portal integrated into the corporate website to capture external client requests and route them into internal agent queues. Governance is centralized with internal administrators responsible for request type configuration, queue management, role based permissions, and automation rule maintenance, enabling consistent request triage and escalation across the small professional services firm.
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Critical Design Associates IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Archive as a Service (AaaS) | IaaS |
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2018 | 2018 |
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Critical Design Associates CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Critical Design Associates
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Critical Design Associates Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Critical Design Associates IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Critical Design Associates digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Critical Design Associates Technographics
Critical Design Associates is a Professional Services organization based in United States,
with around 25 employees and annual revenues of $2.0 million.
Critical Design Associates operates a diverse technology stack with applications such as
Microsoft 365, Wix Events and Atlassian Jira Service Desk,
covering areas like Collaboration, Web Content Management and IT Service Management.
Critical Design Associates has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Wix.com and Atlassian.
Critical Design Associates recently adopted applications including
Wix Events in 2021, Wix.com in 2021 and Atlassian Jira Service Desk in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Critical Design Associates’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Critical Design Associates’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Critical Design Associates technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.