CrossKnowledge
2 Rue des Martinets,
Paris, 92500,
France
Paris, 92500,
France
33 1 41 38 14 99
Professional Services
CrossKnowledge Technographics
CrossKnowledge Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CrossKnowledge and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 CrossKnowledge employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CrossKnowledge has purchased the following applications: Ascendify ATS for Applicant Tracking System in 2018, Zendesk Chat for Chatbots and Conversational AI in 2017, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CrossKnowledge is running and its propensity to invest more and deepen its relationship with Ascendify , Workday , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CrossKnowledge revenues, which have grown to $88.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CrossKnowledge intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CrossKnowledge Tech Stack and Enterprise Applications
CrossKnowledge HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascendify | Legacy | Ascendify ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, CrossKnowledge implemented Ascendify ATS, a Talent Acquisition and Talent Management Software, to centralize recruiting workflows and formalize candidate lifecycle management. The deployment targeted Talent Acquisition and HR teams and focused on core recruiting functions including applicant tracking, candidate pipeline management, interview scheduling, offer processing, and pre boarding task orchestration. The Ascendify ATS instance was configured with role based access controls, recruiter and hiring manager interfaces, and configurable approval chains to support governance and auditability.
Configuration workstreams delivered standard modules for requisition management, applicant tracking, interview orchestration, offer management, and candidate communication automation, with routed workflows to ensure consistent handoffs into onboarding. Automation was applied to interview scheduling and offer routing, and the solution was configured to produce structured pre boarding task lists and notifications to hiring managers and new hires. Ascendify ATS was aligned with HR operational processes through defined data handoff and onboarding task orchestration to reduce manual coordination.
Operational governance placed process ownership with Talent Acquisition, instituted recruiter and hiring manager training, and formalized configuration change controls and SLA definitions for screening and offer turnaround. The rollout emphasized standardized interview workflows and candidate experience consistency, supported by ongoing configuration governance and process refinement to maintain recruiting discipline across the organization.
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Onboarding | HCM |
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2018 | 2018 |
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CrossKnowledge AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, CrossKnowledge deployed Zendesk Chat on their website. The deployment used Zendesk Chat within the Chatbots and Conversational AI category to introduce web based conversational touchpoints supporting online customer service and learner engagement.
The implementation centered on a web embedded chat widget and standard conversational capabilities, including live agent chat, proactive messaging, chat routing and queuing, session transcripts, and reporting dashboards. Zendesk Chat was configured to manage synchronous text interactions and to capture chat logs for operational review.
Operational coverage focused on website channels, directing incoming inquiries into assigned support queues and routing to service and commercial teams. Configuration activities included agent assignment, business hours, canned responses, and escalation workflows to align chat handling with existing support processes.
Governance emphasized operational workflows and transcript retention for quality assurance, with administrators maintaining routing rules and chat reporting. The public site source shows Zendesk Chat in active use on the CrossKnowledge corporate website.
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CrossKnowledge Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, CrossKnowledge implemented Adobe Connect as a web-facing conferencing layer. Adobe Connect is used on CrossKnowledge's website to deliver synchronous learning sessions and live virtual classrooms, aligning the company with Audio Video and Web Conferencing capabilities for its professional services training delivery.
The deployment leverages core virtual classroom modules typical of Adobe Connect, including real time audio and video, screen sharing, session recording, interactive chat, polls, content upload, and attendee management. The Audio Video and Web Conferencing installation supports scheduled instructor led sessions and public meeting rooms, and Adobe Connect provides session playback for on demand review.
Architecturally the implementation is surfaced through embedded session links on the CrossKnowledge website, creating a publicly accessible entry point for external learners and client training engagements. Operational ownership resides with learning delivery and client services, with session scheduling, facilitator governance and content lifecycle processes established to manage live delivery and recorded assets.
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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CrossKnowledge CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2012 | 2012 |
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CrossKnowledge ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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CrossKnowledge TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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CrossKnowledge PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2012 | 2012 |
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CrossKnowledge IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CrossKnowledge CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at CrossKnowledge
| First Name | Last Name | Title | Function | Department | Phone | |
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HR People Service | CXO | HR | |
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People Lead LTC France | Manager | HR | |
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Business Development Director France & Africa | Director | Sales | |
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Apps Being Evaluated by CrossKnowledge Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CrossKnowledge IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CrossKnowledge digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD CrossKnowledge Technographics
CrossKnowledge is a Professional Services organization based in France,
with around 450 employees and annual revenues of $88.0 million.
CrossKnowledge operates a diverse technology stack with applications such as
Ascendify ATS, Zendesk Chat and Adobe Connect,
covering areas like Applicant Tracking System, Chatbots and Conversational AI and Audio Video and Web Conferencing.
CrossKnowledge has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ascendify, Zendesk and Adobe Systems.
CrossKnowledge recently adopted applications including
PostHog in 2022, Amazon S3 in 2022 and Fastly in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CrossKnowledge’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CrossKnowledge’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CrossKnowledge technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.