Crouse Health
736 Irving Ave,
Syracuse, 13210, NY,
United States
Syracuse, 13210, NY,
United States
1 315-470-7111
Healthcare
Crouse Health Technographics
Crouse Health Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crouse Health and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Crouse Health employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crouse Health has purchased the following applications: Ascend SmartTouch Accounts Payable for AP Automation in 2015, Infor Lawson HCM for Core HR in 2014, EPIC EHR for Electronic Health Record in 2025 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crouse Health is running and its propensity to invest more and deepen its relationship with Ascend Software , Infor , HealthcareSource or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crouse Health revenues, which have grown to $700.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crouse Health intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crouse Health Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ascend Software | Legacy | Ascend SmartTouch Accounts Payable | AP Automation | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Crouse Health expanded use of Ascend SmartTouch Accounts Payable, extending AP Automation capabilities across its hospital operations. The expansion broadened the user base of Ascend’s SmartTouch AP Imaging Automation solution within the organization that serves inpatient, emergency and outpatient populations across a 15 county area in Central and Northern New York.
The deployment emphasized AP imaging and automated invoice capture, electronic document indexing and a searchable archive, automated routing and exception handling, and approval orchestration configured for accounts payable and central finance. Ascend SmartTouch Accounts Payable was provisioned to increase concurrent user access to imaging and workflow modules and to support departmental cost centers and procurement touch points.
Operational governance shifted toward centralized AP document management, standardizing invoice routing, defined approval roles and audit trail controls to enforce consistent invoice processing across finance, procurement and operational departments. Ascend Software states the SmartTouch implementation can help reduce costs and create efficiencies through business process automation.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Lawson HCM | Core HR | HCM | n/a | 2014 | 2014 |
In 2014, Crouse Health implemented Infor Lawson HCM as its Core HR system. The project centered on operationalizing human resources workflows for a 2,500 employee health system in the United States, with daily use by Recruitment & Retention staff and HR operations teams.
Infor Lawson HCM was configured to support applicant tracking and pre employment activity workflows used for job fairs, reunions, new employee orientation, and associated pre hire paperwork. The implementation encompassed core HR record keeping, Position Manager driven position management, and routine processing of employee reviews and competency records.
Operational use included regular input and maintenance of data in the HRIS database, coordination and processing of monthly reports and licensure and certification reports, and end to end handling of check requests related to advertising, traveler invoices, applicant referrals, and tuition. The system also served as the authoritative store for traveler information and other recruitment related master data.
Governance and workflow responsibilities were centered within the Recruitment & Retention group and HR support staff, who processed new hire vouchers, change and transfer vouchers, and maintained recurring reporting cadence. Infor Lawson HCM supported centralized data entry and standardized paperwork processing across recruitment and HR administrative functions.
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Payroll | HCM |
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2006 | 2006 |
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Talent Management | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2006 | 2006 |
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Workforce Management | HCM |
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2006 | 2006 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Oracle Health EHR | EPIC EHR | Electronic Health Record | ERP Services and Operations | n/a | 2025 | 2025 |
In 2025, Crouse Health implemented EPIC EHR, replacing Oracle Health EHR as its enterprise clinical system. The EPIC EHR deployment addresses Crouse Health Electronic Health Record requirements and is positioned to unify inpatient and ambulatory clinical workflows, documentation, order entry, medication administration, scheduling, and revenue cycle functions.
Configuration work centered on core Epic modules for inpatient clinical charting, ambulatory clinic workflows, order management, pharmacy functionality, scheduling, and financial/administrative workflows consistent with an Electronic Health Record implementation. The program included stabilization of clinical templates, standardized order sets, role-based access controls, and embedded clinical decision support to align care pathways across sites.
The implementation scope covered an enterprise conversion including migration of patient records from Oracle Health EHR into EPIC EHR, consolidating longitudinal patient records across Crouse Health facilities and affiliated ambulatory sites in the United States. Data migration, reconciliation, and cutover sequencing were core technical activities to preserve clinical continuity during the transition.
Program governance emphasized clinical and build governance structures, with multidisciplinary steering, physician superuser networks, and structured training and go-live support to manage workflow change. The rollout was organized around phased releases and targeted stabilization windows to control clinical risk and enable iterative optimization after initial go-live.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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IT Decision Makers and Key Stakeholders at Crouse Health
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Crouse Health Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crouse Health IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crouse Health digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Crouse Health Technographics
Crouse Health is a Healthcare organization based in United States,
with around 2500 employees and annual revenues of $700.0 million.
Crouse Health operates a diverse technology stack with applications such as
Ascend SmartTouch Accounts Payable, Infor Lawson HCM and EPIC EHR,
covering areas like AP Automation, Core HR and Electronic Health Record.
Crouse Health has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ascend Software, Infor and Epic Systems.
Crouse Health recently adopted applications including
EPIC EHR in 2025, Liquid Web Cloud Servers in 2021 and Microsoft 365 in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crouse Health’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crouse Health’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crouse Health technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.