Crown & Caliber
3565 Piedmont Rd. NE Building 4, Suite 710,
Atlanta, 30305, GA,
United States
Atlanta, 30305, GA,
United States
1 800-514-3750
Retail
Crown & Caliber Technographics
Crown & Caliber Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crown & Caliber and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Crown & Caliber employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crown & Caliber has purchased the following applications: Intuit Quickbooks Enterprise for ERP Financial in 2012, Hubspot Live Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crown & Caliber is running and its propensity to invest more and deepen its relationship with Intuit , PayPal , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crown & Caliber revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crown & Caliber intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crown & Caliber Tech Stack and Enterprise Applications
Crown & Caliber ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Quickbooks Enterprise | ERP Financial | ERP | x | 2012 | 2012 |
In 2012 Crown & Caliber implemented Intuit Quickbooks Enterprise as its ERP Financial platform. The deployment addressed the accounting needs of a US-based retail business with roughly 50 employees, establishing a single authoritative financial record for corporate finance, inventory accounting, and billing.
The Intuit Quickbooks Enterprise deployment concentrated on configuring core ERP Financial capabilities including general ledger processing, accounts payable, accounts receivable, inventory valuation controls, and financial reporting. Configuration emphasized chart of accounts alignment, month end close workflows, user permissions and audit trail settings to support transactional integrity and controlled financial reporting.
Operational coverage centered on the corporate finance function and retail operations within the United States, with a small finance team granted tiered access to the company file. Hiring notes associated with the implementation indicated experience with QuickBooks and ADP Workforce Now was a plus, reflecting adjacent payroll considerations rather than a confirmed integration, and governance focused on centralized transactional processing, approval workflows for payables and receivables, and routine reconciliation cadence.
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Payment Processing | ERP |
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2021 | 2021 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Crown & Caliber AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Crown & Caliber implemented Hubspot Live Chat on its ecommerce website. The Hubspot Live Chat deployment introduced a Chatbots and Conversational AI capability to support customer support and sales workflows, enabling real time visitor engagement and on page conversational lead capture.
The implementation centered on embedding the Hubspot Live Chat widget across product and support pages, configuring automated welcome messages, canned responses, and transfer to agent flows, and capturing chat transcripts into the platform contact records for contact enrichment. Operational coverage focused on customer support and online sales teams, with governance defined around chat availability windows, scripted response libraries, and escalation procedures to manage handoff from automated messaging to human agents. Crown & Caliber Hubspot Live Chat Chatbots and Conversational AI was used to align online engagement with sales and service workflows through conversational routing, transcript logging, and contact data capture.
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Crown & Caliber Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Crown & Caliber implemented Microsoft 365 for Collaboration. The deployment established a cloud-hosted Microsoft 365 tenant used across the organization and surfaced Microsoft 365 capabilities on the company website, indicating integration of productivity tooling with customer-facing content.
The implementation leverages core Microsoft 365 services such as Exchange Online for email and calendaring, SharePoint Online and OneDrive for document management and content publishing, Teams for messaging and meetings, and Office desktop and web applications for authoring. Administration and governance are organized at the tenant level with centralized user licensing, role-based administration, and collaboration policy controls to manage access and content lifecycle, supporting sales, operations, and customer service teams for internal communication, scheduling, and document collaboration.
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Collaboration | Collaboration |
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2021 | 2021 |
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Crown & Caliber eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2017 | 2017 |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Crown & Caliber CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Crown & Caliber TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Crown & Caliber PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2014 | 2014 |
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Crown & Caliber IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Crown & Caliber
| First Name | Last Name | Title | Function | Department | Phone | |
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CEO | CXO | Finance | |
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Controller | Director | Finance | |
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Account Manager | Manager | Sales | |
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COO | CXO | Finance | |
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Chief Operating Officer | CXO | Finance | |
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Apps Being Evaluated by Crown & Caliber Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crown & Caliber IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crown & Caliber digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Crown & Caliber Technographics
Crown & Caliber is a Retail organization based in United States,
with around 50 employees and annual revenues of $5.0 million.
Crown & Caliber operates a diverse technology stack with applications such as
Intuit Quickbooks Enterprise, Hubspot Live Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Crown & Caliber has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Intuit, HubSpot and Microsoft.
Crown & Caliber recently adopted applications including
PayPal Enterprise in 2021, Google Workspace (Formerly Google G-Suite) in 2021 and Yottaa Engagement Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crown & Caliber’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crown & Caliber’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crown & Caliber technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.