Crown Commercial Service
70 Whitehall,
London, SW1A 2AS,
United Kingdom
London, SW1A 2AS,
United Kingdom
44 34 5010-3503
Government
Crown Commercial Service Technographics
Crown Commercial Service Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crown Commercial Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 Crown Commercial Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crown Commercial Service has purchased the following applications: Audit Partnership Capture for AP Recovery Audit in 2026, Google Workspace (Formerly Google G-Suite) for Collaboration in 2017, Qualtrics CustomerXM for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crown Commercial Service is running and its propensity to invest more and deepen its relationship with Audit Partnership , Workday , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crown Commercial Service revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crown Commercial Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crown Commercial Service Tech Stack and Enterprise Applications
Crown Commercial Service ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Audit Partnership | Legacy | Audit Partnership Capture | AP Recovery Audit | ERP Financial Management | n/a | 2026 | 2026 |
In 2026 Crown Commercial Service listed Audit Partnership as an awarded supplier on the RM6366 Debt Resolution Services 2 framework, making Audit Partnership Capture available under the Spend Analysis & Recovery Services SARS Accounts Payable Review lot. Audit Partnership Capture is delivered as an AP Recovery Audit capability to support accounts-payable transaction analytics and spend-recovery work for finance and spend-analytics functions across UK central government and wider public sector buyers.
The implementation centers on accounts-payable transaction analytics, recoveries case management, exception identification and configurable rules engines, with supporting reporting and audit trail modules. Configuration emphasis is on transaction matching, anomaly detection and structured recovery workflows, reflecting common AP Recovery Audit functional patterns used to identify recoverable spend and manage remediation cases.
Operational coverage is UK-wide, scoped to finance and spend-analytics teams within central government and wider public sector buyers that can procure through the RM6366 framework. The deployment model is framework-based procurement, which governs supplier access, contractual terms and compliance requirements, while the solution is positioned to interface with core finance and procurement systems through standard secure integration points to ingest invoice and payment records.
Governance is driven by the RM6366 contractual framework, with process alignment expected around recoveries case handling, audit documentation and procurement oversight for public sector deployments. The listing clarifies that Audit Partnership Capture will be used to deliver the accounts-payable transaction analytics and spend-recovery work covered by the SARS Accounts Payable Review lot.
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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Crown Commercial Service Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, Crown Commercial Service implemented Google Workspace (Formerly Google G-Suite) in the Collaboration category to provide cloud native productivity and collaboration services across its 7000 employees in the United Kingdom. The deployment is delivered as a SaaS architecture managed through the Google Workspace administrative console and scoped to enterprise domain managed accounts for centralized control.
Core functional modules implemented include Gmail for email, Google Calendar for scheduling, Google Drive for cloud storage, and Docs and Sheets for coauthoring and document collaboration, together with the admin and security controls native to Google Workspace (Formerly Google G-Suite). The implementation supports standard Collaboration workflows such as shared drives, document sharing permissions, group provisioning and role based access to organize collaboration across procurement and corporate teams.
Public signals indicate Google Workspace presence on the Crown Commercial Service website, consistent with organization wide adoption for internal communication and document workflows. Governance has been articulated through centralized provisioning, policy driven sharing rules and administrative oversight using the Google Workspace console, positioning Google Workspace as the primary Collaboration platform for the agency.
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Crown Commercial Service CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qualtrics | Legacy | Qualtrics CustomerXM | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Crown Commercial Service deployed Qualtrics CustomerXM on its website. The Qualtrics CustomerXM implementation supports Customer Experience objectives by capturing visitor feedback and structured survey responses through client side web embedding and survey widgets.
Configuration emphasizes web intercept surveys, embedded feedback widgets, survey orchestration, and experience analytics dashboards, leveraging Qualtrics CustomerXM reporting capabilities to centralize customer insights. The deployment uses Qualtrics cloud hosted processing for data collection and visualization, consistent with standard Customer Experience architectures.
Operational scope is focused on the public crowncommercial.gov.uk website, with feedback flows consumed by digital engagement and customer service stakeholders across the organization. Collected insights are surfaced to procurement facing teams and internal groups responsible for citizen and supplier interactions for ongoing experience measurement.
Governance is organized around centralized survey administration, role based publishing controls, and a managed survey lifecycle to maintain measurement consistency and data quality. Instrumented web feedback is routed into Qualtrics dashboards to support iterative question management and experience measurement workflows.
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Crown Commercial Service IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2023 | 2023 |
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Crown Commercial Service ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Crown Commercial Service PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2023 | 2023 |
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Crown Commercial Service IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Crown Commercial Service
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Crown Commercial Service Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crown Commercial Service IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crown Commercial Service digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Crown Commercial Service Technographics
Crown Commercial Service is a Government organization based in United Kingdom,
with around 7000 employees and annual revenues of $1.00 billion.
Crown Commercial Service operates a diverse technology stack with applications such as
Audit Partnership Capture, Google Workspace (Formerly Google G-Suite) and Qualtrics CustomerXM,
covering areas like AP Recovery Audit, Collaboration and Customer Experience.
Crown Commercial Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Audit Partnership, Google and Qualtrics.
Crown Commercial Service recently adopted applications including
Audit Partnership Capture in 2026, ServiceNow IT Asset Management in 2023 and ServiceNow ITSM in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crown Commercial Service’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crown Commercial Service’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crown Commercial Service technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.