Crystal Mountain
12500 Crystal Mountain Dr.,
Thompsonville, 49683, MI,
United States
Thompsonville, 49683, MI,
United States
1 855-995-5146
Leisure and Hospitality
Crystal Mountain Technographics
Crystal Mountain Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Crystal Mountain and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 550 Crystal Mountain employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Crystal Mountain has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2013, Ceridian Dayforce Recruiting for Recruiting, Applicant Tracking System in 2021, Sms Host for Hotel Property Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Crystal Mountain is running and its propensity to invest more and deepen its relationship with Microsoft , Dayforce , Springer-Miller Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Crystal Mountain revenues, which have grown to $110.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Crystal Mountain intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Crystal Mountain Tech Stack and Enterprise Applications
Crystal Mountain ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Crystal Mountain implemented Microsoft Dynamics GP as its ERP Financial system. The deployment was run on-premises with Microsoft SQL Server databases maintained by the resort IT team, and oversight provided by an Information Systems Specialist responsible for daily, weekly, and monthly maintenance checklists.
Microsoft Dynamics GP was configured to support core financial workflows typical of ERP Financial implementations, including general ledger processing, accounts payable and receivable workflows, and cash management and reporting functions aligned with hospitality finance operations. Configuration work emphasized role-based access and workstation provisioning to accommodate seasonal staffing patterns and conference center event needs.
The Microsoft Dynamics GP instance coexisted with other operational systems that the IT organization managed, including Aloha point-of-sale, Avaya phone switch, DataWorks, McAfee web and email filtering, Microsoft Outlook, Siriusware, SMS Springer Miller payroll, and Time Saver. Operational architecture included SQL database backups, tape-based server backups, virus scanner management, networked and local printer and peripheral support, and Active Directory user provisioning and account management.
Governance and runbook practices were operationalized through routine maintenance tasks, hardware and peripheral inventory control, work order tracking in Numara TrackIt, and on-site support for desktop, server, and food terminal repair. Ongoing administration and configuration changes were handled by the resort IT team, ensuring the Microsoft Dynamics GP environment remained integrated with the resort’s point-of-sale and back-office systems and aligned with daily hospitality finance operations.
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Crystal Mountain HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | Ceridian Dayforce Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Crystal Mountain implemented Ceridian Dayforce Recruiting. The deployment uses Ceridian Dayforce Recruiting as the Recruiting,Applicant Tracking System to centralize public job posting and applicant intake via a Dayforce-hosted candidate portal on the corporate careers site.
Configuration emphasized applicant tracking workflows, requisition creation, job posting, and the Dayforce candidate portal for direct application capture. Typical Recruiting,Applicant Tracking System capabilities were employed, including screening questionnaires, interview scheduling, and offer management to support seasonal and year-round hiring patterns in the leisure and hospitality context.
The Ceridian Dayforce Recruiting instance is surfaced on Crystal Mountain's website at https://jobs.dayforcehcm.com/en-US/crystalmountain/CANDIDATEPORTAL, providing a single source of applicant records. Operational coverage includes HR users and hiring managers across Crystal Mountain's U.S. operations who manage candidate progression and requisition fulfillment through the application.
Governance focused on centralized requisition approval and configured recruiter and hiring manager workflows inside Ceridian Dayforce Recruiting, aligning hiring requests, applicant tracking, and offer workflows within one system. The implementation is presented as an embedded careers experience on the public site, with Ceridian Dayforce Recruiting serving as the primary recruiting platform for the company.
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Crystal Mountain ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Springer-Miller Systems | Legacy | Sms Host | Hotel Property Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Crystal Mountain implemented Sms Host as its Hotel Property Management application at its resort in Thompsonville, Michigan. The deployment focused on embedding property-level accounting and front-line transaction controls into a single Hotel Property Management platform to support daily revenue capture and night audit workflows across the resort.
Sms Host was configured to support Night Audit operations and SMS Daily Sales reporting, with explicit configuration for daily edits to sales inputs and cashier reconciliation. Functional capabilities implemented include daily sales posting, gift card and gift certificate control, voucher and ticket auditing, petty cash tracking, and support for preparing journal entries and sales and use tax returns, aligning the application with routine accounting close activities.
The implementation connected Sms Host workflows to operational systems cited by the resort, including integrations with Great Plains for financial posting, F&B POS systems for outlet transaction capture, and Shopify for retail and gift card reconciliation, as well as lift ticket sales and employee food card transaction feeds. Operational coverage spans accounting, night audit, F&B outlets, retail and ticketing operations, and centralized controller review, enabling end to end transaction traceability from point of sale through general ledger.
Governance and process changes were formalized with daily internal audit tasks that review Night Audit inputs, require outlet manager approval for voids and adjustments, and enforce daily auditing of redeemed vouchers and gift card stock. Operational controls include scheduled monitoring and updates to the company SNAP register monthly and annually, random monthly audits of bank lock boxes and petty cash safes resort-wide, and a training cadence that requires cash handling staff to be trained within a week of hire, with the internal auditor serving as a back-up Night Auditor when necessary.
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Reservation and Booking Management | ERP Services and Operations |
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2020 | 2020 |
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Crystal Mountain Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Crystal Mountain eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Shipping Management | eCommerce |
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2021 | 2021 |
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Crystal Mountain CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Crystal Mountain IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Crystal Mountain
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Operating Officer | CXO | Operations | |
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Director Of Information Technology | Director | IT | |
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Senior Vice President Finance and Treasurer | VP | Finance | |
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Accounting Controller | Director | Finance | |
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Apps Being Evaluated by Crystal Mountain Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Crystal Mountain IT executives and key decision makers. This section highlights Crystal Mountain's latest recorded technology evaluations, including Microsoft Dynamics 365 for Finance and Operations for ERP Financial on 2024-12-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Crystal Mountain digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-12-12 | Crystal Mountain | Evaluated | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Crystal Mountain Technographics
Crystal Mountain is a Leisure and Hospitality organization based in United States,
with around 550 employees and annual revenues of $110.0 million.
Crystal Mountain operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Ceridian Dayforce Recruiting and Sms Host,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Hotel Property Management.
Crystal Mountain has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Dayforce and Springer-Miller Systems.
Crystal Mountain recently adopted applications including
Ceridian Dayforce Recruiting in 2021, Sms Host in 2021 and USPS Click-N-Ship in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Crystal Mountain’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Crystal Mountain’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Crystal Mountain technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.