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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

CS Apparel Group Czech Republic Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Quality Unit Legacy LiveAgent Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2023 2023
In 2023 CS Apparel Group Czech Republic implemented LiveAgent Live Chat to consolidate omnichannel customer service for its retail and ecommerce operations in the Czech Republic. The deployment used LiveAgent Live Chat in the Chatbots and Conversational AI category to centralize live chat, ticketing, social media and call handling into a single agent workspace for consumer-facing support teams. The implementation focused on functional modules including live chat, knowledge base, IVR and ticketing, configured to support a unified inbox and queue management across channels. Standard Chatbots and Conversational AI workflows were applied, including automated ticket creation from chat sessions, knowledge base article surfacing to agents, and IVR routing to improve first touch response and agent context switching. Integrations were limited to channel consolidation of social media, email, chat and telephony based on the vendor case study, enabling the rapid launch of new support lines without named third party system changes. Operational coverage targeted CS Apparel Group customer service for retail and ecommerce across the Czech Republic, with agent groups and SLA queues organized by channel and product line. Governance and rollout proceeded quickly, with phased agent onboarding and SLA monitoring in place, and within weeks the company reported faster email response times of 75 percent average improvement and improved SLA performance for calls by 17 percent, while enabling faster provisioning of new support lines.
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Automattic Legacy WordPress Web Content Management Content Management n/a 2020 2020
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2023 2023
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2023 2023
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2023 2023
IT Decision Makers and Key Stakeholders at CS Apparel Group Czech Republic
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by CS Apparel Group Czech Republic Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD CS Apparel Group Czech Republic Technographics

CS Apparel Group Czech Republic is a Retail organization based in Czech Republic, with around 700 employees and annual revenues of $100.0 million.

CS Apparel Group Czech Republic operates a diverse technology stack with applications such as LiveAgent Live Chat, Microsoft 365 and WordPress, covering areas like Chatbots and Conversational AI, Collaboration and Web Content Management.

CS Apparel Group Czech Republic has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Quality Unit, Microsoft and Automattic.

CS Apparel Group Czech Republic recently adopted applications including LiveAgent Live Chat in 2023, WooCommerce in 2023 and Webglobe Hosting in 2023, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of CS Apparel Group Czech Republic’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates CS Apparel Group Czech Republic’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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