CSAT Solutions
CSAT Solutions Technographics
CSAT Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CSAT Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 CSAT Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CSAT Solutions has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2012, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CSAT Solutions is running and its propensity to invest more and deepen its relationship with Microsoft , Cisco Systems , Zoho Corp. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CSAT Solutions revenues, which have grown to $125.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CSAT Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CSAT Solutions Tech Stack and Enterprise Applications
CSAT Solutions ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, CSAT Solutions implemented Microsoft Dynamics GP as its ERP Financial application. The deployment established Microsoft Dynamics GP as the primary financial management system for finance and accounting functions at the United States government services company with approximately 1400 employees, leveraging the Microsoft vendor platform and internal experience in Great Plains accounting software.
The implementation concentrated on core ERP Financial modules, including general ledger, accounts payable, accounts receivable, cash management, fixed asset accounting, and financial reporting. Configuration and process work emphasized chart of accounts standardization, centralized financial controls, procure to pay and order to cash transaction workflows, and structured month end close procedures, with governance and rollout ownership centered in finance and accounting and supported by staff experienced in Great Plains.
|
CSAT Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, CSAT Solutions embedded Cisco Webex Meetings on its public website. Cisco Webex Meetings is deployed as an Audio Video and Web Conferencing solution to enable real time virtual engagements between CSAT staff and external stakeholders.
The implementation uses standard Cisco Webex Meetings capabilities such as scheduled meeting links, browser based joining flows, video conferencing, screen sharing, and session recording, configured for web embedding and external access. Configuration is oriented toward web hosted meeting sessions and web join flows rather than enterprise telephony or dedicated room hardware.
Operational scope centers on web driven meeting initiation for internal teams and external partner and citizen facing interactions, supporting synchronous collaboration and stakeholder briefings across departments. The deployment leverages the CSAT website as the primary user entry point for meeting discovery, registration, and join workflows.
Governance and process emphasis is on meeting access controls, link distribution, and moderation workflows, reflecting typical Audio Video and Web Conferencing governance practices for public facing sites. Administrative controls and content publishing policies are likely administered by web operations and communications teams.
|
 |
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
CSAT Solutions CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021, CSAT Solutions deployed Salesforce Sales Cloud as a cloud-hosted CRM implementation. The rollout targets the Sales Automation,CRM,Sales Engagement category and is instrumented on CSAT Solutions' public website for direct lead capture and prospect engagement. The deployment leverages Salesforce Sales Cloud multitenant infrastructure to centralize customer records for the revenue organization.
Salesforce Sales Cloud was configured to support lead management, contact and account management, opportunity tracking, and sales engagement capabilities including activity management and templated communications. The implementation uses Sales Cloud reporting and dashboard capabilities to provide pipeline visibility and standard Sales Cloud modules to automate task assignment and sales stage progression. Salesforce Sales Cloud is the system of record for outbound and inbound sales activities and for structured deal orchestration.
Operational coverage centers on sales operations with extension into marketing and customer success teams, routing website leads into sales queues and enforcing consistent qualification workflows. Governance emphasizes CRM data stewardship and process standardization, implementing role based access controls and defined opportunity lifecycle workflows to align inside sales and field selling processes.
|
CSAT Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2020 | 2020 |
|
CSAT Solutions PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2020 | 2020 |
|
|
|
|
|
Project Portfolio Management | PPM |
|
2020 | 2020 |
|
CSAT Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
CSAT Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at CSAT Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director, Engineering and Automation | Director | Operations | |
|
|
|
Business Unit General Manager | Director | Operations | |
|
|
|
Director of Engineering | Director | Operations | |
|
|
|
General Manager | Director | Operations | |
|
|
|
Business Unit General Manager | Director | Operations | |
|
Apps Being Evaluated by CSAT Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CSAT Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CSAT Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CSAT Solutions Technographics
CSAT Solutions is a Government organization based in United States,
with around 1400 employees and annual revenues of $125.0 million.
CSAT Solutions operates a diverse technology stack with applications such as
Microsoft Dynamics GP, Cisco Webex Meetings and Salesforce Sales Cloud,
covering areas like ERP Financial, Audio Video and Web Conferencing and Sales Automation, CRM, Sales Engagement.
CSAT Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Cisco Systems and Salesforce.
CSAT Solutions recently adopted applications including
Zoho Mail in 2021, Salesforce Sales Cloud in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CSAT Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CSAT Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CSAT Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.