AI Buyer Insights:

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Michelin, an e2open customer evaluated Oracle Transportation Management

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

Top IT Service Management Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the IT Service Management software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our IT Service Management software market size and forecast assumptions and perhaps the rise and fall of certain IT Service Management vendors.

Custom data cuts related to the IT Service Management software market are available:
  • Top 10 IT Service Management software vendors, market share, 2010-to-present, and five-year forecast
  • 2010-to-present IT Service Management software market by revenue Type (on-prem vs cloud vs AI)
  • 2010-to-present IT Service Management software market by customer size (revenue, employees, asset)
  • 2010-to-present IT Service Management software market by industry (21 verticals)
  • 2010-to-present IT Service Management software market by geography (city, state, country, region)
  • 2010-to-present IT Service Management software market by channel (direct vs indirect)
  • 2010-to-present IT Service Management software market by product market share

Some of the IT Service Management apps that we have been tracking include: Atlassian Jira Service Desk, Freshservice, ServiceNow ITSM, ConnectWise MPS, TOPdesk, Awesome Support, Jitbit, BMC Remedy ITSM Suite, ServiceNow IT Operations Management, 4me Service Integration and Management (SIAM), Spiceworks IT Help Desk, SolarWinds Service Desk, Vivantio, ServiceNow Configuration Management Database (CMDB), Mojo Helpdesk, Cherwell ITSM, Zoho ManageEngine ServiceDesk Plus, Tiflux, Issuetrak, IBM Tivoli and many others.

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Filters
Logo Vendor Product Category Market Records
Atlassian Atlassian Jira Service Desk IT Service Management ITSM 39726
Freshworks Freshservice IT Service Management ITSM 7120
ServiceNow ServiceNow ITSM IT Service Management ITSM 5073
Connectwise ConnectWise MPS IT Service Management ITSM 1821
Topdesk TOPdesk IT Service Management ITSM 1191
Awesome Support Awesome Support IT Service Management ITSM 163
Jitbit Jitbit IT Service Management ITSM 152
BMC Software BMC Remedy ITSM Suite IT Service Management ITSM 115
ServiceNow ServiceNow IT Operations Management IT Service Management ITSM 99
4me, Inc 4me Service Integration and Management (SIAM) IT Service Management ITSM 82
Showing 1 to 10 of 169 entries

Buyer Intent: Companies Evaluating IT Service Management Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IT Service Management applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IT Service Management apps include:

  1. Moseley Holiday And After School Club, a United Kingdom based Education organization with 360 Employees
  2. Mcphs University, a United States based Education company with 1511 Employees
  3. Capital One, a United States based Banking and Financial Services organization with 78400 Employees
Logo Company Industry Employees Revenue Country Evaluated
Moseley Holiday And After School Club Education 360 $54M United Kingdom 2026-08-25
Mcphs University Education 1511 $350M United States 2026-08-19
Capital One Banking and Financial Services 78400 $53.4B United States 2026-06-24
Government 107167 $23.0B United States 2026-05-27
Manufacturing 2000 $500M India 2026-05-20
Communications 220 $20M Indonesia 2026-05-05
Construction and Real Estate 10 $1M United States 2026-04-30
Manufacturing 63000 $14.2B Sweden 2026-03-31
Professional Services 10 $1M Indonesia 2026-03-25
Professional Services 100 $72M United Kingdom 2026-03-25
FAQ - APPS RUN THE WORLD IT Service Management Software Coverage

IT Service Management is a software category within the ITSM market used by organizations across 21+ industries.

The most adopted IT Service Management apps include Atlassian Jira Service Desk, Freshservice, ServiceNow ITSM, ConnectWise MPS, TOPdesk, Awesome Support, Jitbit, BMC Remedy ITSM Suite, ServiceNow IT Operations Management and 4me Service Integration and Management (SIAM).

Category leaders by customer count include Atlassian, Freshworks, ServiceNow, Connectwise, Topdesk, Awesome Support, Jitbit, BMC Software, 4me, Inc and Spiceworks.

We currently track 169 IT Service Management applications with 56708 verified customer records.

The dataset is updated daily, covers historical records since the 1990s, and is revalidated once per year.

Over the last 12 months we recorded 58 active evaluations in IT Service Management, including Moseley Holiday And After School Club, Mcphs University and Capital One.

Subscribe to APPS RUN THE WORLD to access complete IT Service Management datasets, including customer lists, firmographics, technographics, and deployment details.