AI Buyer Insights:

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Michelin, an e2open customer evaluated Oracle Transportation Management

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Michelin, an e2open customer evaluated Oracle Transportation Management

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

Top IT Service Management Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the IT Service Management software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our IT Service Management software market size and forecast assumptions and perhaps the rise and fall of certain IT Service Management vendors.

Custom data cuts related to the IT Service Management software market are available:
  • Top 10 IT Service Management software vendors, market share, 2010-to-present, and five-year forecast
  • 2010-to-present IT Service Management software market by revenue Type (on-prem vs cloud vs AI)
  • 2010-to-present IT Service Management software market by customer size (revenue, employees, asset)
  • 2010-to-present IT Service Management software market by industry (21 verticals)
  • 2010-to-present IT Service Management software market by geography (city, state, country, region)
  • 2010-to-present IT Service Management software market by channel (direct vs indirect)
  • 2010-to-present IT Service Management software market by product market share

Some of the IT Service Management apps that we have been tracking include: Atlassian Jira Service Desk, Freshservice, ServiceNow ITSM, ConnectWise MPS, TOPdesk, Awesome Support, Jitbit, BMC Remedy ITSM Suite, 4me Service Integration and Management (SIAM), Spiceworks IT Help Desk, SolarWinds Service Desk, ServiceNow IT Operations Management, Vivantio, Mojo Helpdesk, Cherwell ITSM, Zoho ManageEngine ServiceDesk Plus, Tiflux, ServiceNow Configuration Management Database (CMDB), Issuetrak, IBM Tivoli and many others.

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Filters
Logo Vendor Product Category Market Records
Atlassian Atlassian Jira Service Desk IT Service Management ITSM 39774
Freshworks Freshservice IT Service Management ITSM 7122
ServiceNow ServiceNow ITSM IT Service Management ITSM 4828
Connectwise ConnectWise MPS IT Service Management ITSM 1821
Topdesk TOPdesk IT Service Management ITSM 1197
Awesome Support Awesome Support IT Service Management ITSM 163
Jitbit Jitbit IT Service Management ITSM 152
BMC Software BMC Remedy ITSM Suite IT Service Management ITSM 114
Spiceworks Spiceworks IT Help Desk IT Service Management ITSM 82
4me, Inc 4me Service Integration and Management (SIAM) IT Service Management ITSM 82
Showing 1 to 10 of 169 entries

Buyer Intent: Companies Evaluating IT Service Management Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IT Service Management applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IT Service Management apps include:

  1. U.S. Department of the Treasury, a United States based Government organization with 107167 Employees
  2. Schwing Stetter India, a India based Manufacturing company with 2000 Employees
  3. Soloway And Sons, a United States based Construction and Real Estate organization with 10 Employees
Logo Company Industry Employees Revenue Country Evaluated
U.S. Department of the Treasury Government 107167 $23.0B United States 2026-05-27
Schwing Stetter India Manufacturing 2000 $500M India 2026-05-20
PT Primacom Interbuana Communications 220 $20M Indonesia 2026-05-05
Construction and Real Estate 10 $1M United States 2026-04-30
Manufacturing 63000 $14.2B Sweden 2026-03-31
Professional Services 100 $72M United Kingdom 2026-03-25
Professional Services 10 $1M Indonesia 2026-03-25
Professional Services 20 $2M United States 2026-03-12
Professional Services 180 $34M France 2026-03-11
Healthcare 455 $50M United States 2026-02-10
FAQ - APPS RUN THE WORLD IT Service Management Software Coverage

IT Service Management is a software category within the ITSM market used by organizations across 21+ industries.

The most adopted IT Service Management apps include Atlassian Jira Service Desk, Freshservice, ServiceNow ITSM, ConnectWise MPS, TOPdesk, Awesome Support, Jitbit, BMC Remedy ITSM Suite, Spiceworks IT Help Desk and 4me Service Integration and Management (SIAM).

Category leaders by customer count include Atlassian, Freshworks, ServiceNow, Connectwise, Topdesk, Awesome Support, Jitbit, BMC Software, Spiceworks and 4me, Inc.

We currently track 169 IT Service Management applications with 56415 verified customer records.

The dataset is updated daily, covers historical records since the 1990s, and is revalidated once per year.

Over the last 12 months we recorded 55 active evaluations in IT Service Management, including U.S. Department of the Treasury, Schwing Stetter India and Soloway And Sons.

Subscribe to APPS RUN THE WORLD to access complete IT Service Management datasets, including customer lists, firmographics, technographics, and deployment details.