Top IT Service Management Software Apps, Market Size and Forecast

Since 2010, our global team of researchers has been studying the patterns of the IT Service Management software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our IT Service Management software market size and forecast assumptions and perhaps the rise and fall of certain IT Service Management vendors.

Custom data cuts related to the IT Service Management software market are available:
  • Top 10 IT Service Management software vendors, market share and forecast 2024-2029
  • 2023 IT Service Management software market by revenue Type (on-prem vs cloud)
  • 2023 IT Service Management software market by customer size (no. of employees, revenue)
  • 2023 IT Service Management software market by industry (21 verticals)
  • 2023 IT Service Management software market by geography (city, state, country, region)
  • 2023 IT Service Management software market by channel (direct vs indirect)
  • 2023 IT Service Management software market by product market share

Some of the IT Service Management apps that we have been tracking include: Atlassian Jira Service Desk, Freshservice, ServiceNow ITSM, ConnectWise MPS, TOPdesk, Awesome Support, Jitbit, BMC Remedy ITSM Suite, 4me Service Integration and Management (SIAM), ServiceNow IT Operations Management, Vivantio, Spiceworks IT Help Desk, Mojo Helpdesk, SolarWinds Service Desk, Cherwell ITSM, Zoho ManageEngine ServiceDesk Plus, ServiceNow Configuration Management Database (CMDB), Issuetrak, Tiflux, BMC Helix Remedyforce and many others.

Discover Software Buyers actively Evaluating Enterprise Applications

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Logo Vendor Product Category Market Records
Atlassian Atlassian Jira Service Desk IT Service Management ITSM 36460
Freshworks Freshservice IT Service Management ITSM 6983
ServiceNow ServiceNow ITSM IT Service Management ITSM 4709
Connectwise ConnectWise MPS IT Service Management ITSM 1647
Topdesk TOPdesk IT Service Management ITSM 1133
Awesome Support Awesome Support IT Service Management ITSM 151
Jitbit Jitbit IT Service Management ITSM 137
BMC Software BMC Remedy ITSM Suite IT Service Management ITSM 114
4me, Inc 4me Service Integration and Management (SIAM) IT Service Management ITSM 74
ServiceNow ServiceNow IT Operations Management IT Service Management ITSM 64
Showing 1 to 10 of 151 entries

Buyer Intent: Companies Evaluating IT Service Management Apps

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating IT Service Management applications. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating IT Service Management apps include:

  1. Rhode Island School of Design, a United States based Leisure and Hospitality organization with 10 Employees
  2. Cipla, a India based Life Sciences company with 30313 Employees
  3. Sport BC, a Canada based Non Profit organization with 600 Employees
Logo Company Industry Employees Revenue Country Evaluated
No data found
FAQ - APPS RUN THE WORLD IT Service Management Software Coverage

IT Service Management is a software category within the ITSM market used by organizations across 21+ industries.

The most adopted IT Service Management apps include Atlassian Jira Service Desk, Freshservice, ServiceNow ITSM, ConnectWise MPS, TOPdesk, Awesome Support, Jitbit, BMC Remedy ITSM Suite, 4me Service Integration and Management (SIAM) and ServiceNow IT Operations Management.

Category leaders by customer count include Atlassian, Freshworks, ServiceNow, Connectwise, Topdesk, Awesome Support, Jitbit, BMC Software, 4me, Inc and Vivantio.

We currently track 151 IT Service Management applications with 52199 verified customer records.

The dataset is updated daily, covers historical records since the 1990s, and is revalidated once per year.

Over the last 12 months we recorded 40 active evaluations in IT Service Management, including Rhode Island School of Design, Cipla and Sport BC.

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