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CSL BPO Services Technographics
CSL BPO Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CSL BPO Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 760 CSL BPO Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CSL BPO Services has purchased the following applications: Joomla 3.9 for Web Content Management in 2016, Vocalcom Hermes360 for Call Center in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CSL BPO Services is running and its propensity to invest more and deepen its relationship with Joomla , Vocalcom , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CSL BPO Services revenues, which have grown to $82.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CSL BPO Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CSL BPO Services Tech Stack and Enterprise Applications
CSL BPO Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016, CSL BPO Services deployed Joomla 3.9 as its Web Content Management platform for its public website. The implementation established Joomla 3.9 as the primary content platform for the corporate site at https://www.cslbpo.mu/, centralizing web presence management under a single CMS. The deployment targeted marketing and client-facing communications as the primary business functions supported by the platform.
The configuration leveraged core Web Content Management capabilities in Joomla 3.9, including content authoring and publishing workflows, templating and menu management, media asset handling, and role based access control. Implementation activities focused on organizing article categories, site templates, menu structures, and administrator and editor permissions to support ongoing content operations and editorial cadence. The Joomla 3.9 extension framework was used to preserve modularity and enable selective feature additions consistent with standard CMS operational patterns.
Operational governance emphasized editorial role definitions, ACL driven publishing permissions, and a maintenance process for extension updates and security patches to sustain the Joomla 3.9 environment. The scope of the implementation is the public website and associated content operations, with ownership aligned to marketing and communications teams for day to day content governance. The narrative reflects a straightforward, single platform Web Content Management deployment using Joomla 3.9.
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CSL BPO Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Vocalcom | Legacy | Vocalcom Hermes360 | Call Center | CRM | n/a | 2018 | 2018 |
In 2018, CSL BPO Services implemented Vocalcom Hermes360 in a Call Center deployment. The rollout provisioned 300 agent seats and configured multi channel contact handling across inbound, predictive dialer, IVR, call back, chat, email, and SMS using Vocalcom Hermes360.
Configuration centered on combining predictive dialing for outbound campaigns with IVR and call back workflows for inbound traffic, standardizing routing and queue management to support customer service and sales functions. The deployment emphasized modular Call Center capabilities such as session orchestration, skill based routing, and channel blending, impacting contact center operations and workforce management across CSL BPO Services. Governance and rollout used phased seat activation and operational playbooks to align agent skills to campaign types.
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Customer Support | CRM |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at CSL BPO Services
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Apps Being Evaluated by CSL BPO Services Executives
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