Quarry Bay, n/a,
Hong Kong
CSL Hong Kong Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by CSL Hong Kong and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 CSL Hong Kong employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CSL Hong Kong has purchased the following applications: Microsoft 365 for Collaboration in 2021, ParaDM for Document Management in 2014, Adobe Experience Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CSL Hong Kong is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , ParaDM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CSL Hong Kong revenues, which have grown to $1.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CSL Hong Kong intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ParaDM | Legacy | ParaDM | Document Management | Content Management | n/a | 2014 | 2015 |
In 2014, CSL Hong Kong implemented ParaDM, a Document Management application, to digitize retail service forms and automate workflows across its Hong Kong retail network. The deployment targeted frontline customer service channels and back-office operations, converting paper-based service forms into electronic records and routing tasks to operational teams, with the objective of improving information access for store staff and accelerating processing in service centers.
Implementation used ParaForm to convert paper forms into e-forms and ParaFlow to automate task flows, integrating form capture, validation, routing, and audit trail capabilities into the service workflow. ParaDM was configured to capture structured data from e-forms, index and store documents for faster retrieval, and orchestrate task assignments and escalations for service requests and back-office reconciliation, implementing document capture, e-forms, workflow automation, and role based routing consistent with the Document Management category.
Operational scope encompassed retail stores and supporting back-office teams in Hong Kong, affecting customer service agents, store operations, and administrative processing. Governance measures included standardized electronic form templates and a centralized document repository to ensure consistent data entry and traceability across service channels. Outcomes reported from the deployment included faster information retrieval, higher operational productivity and improved customer service levels.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2025 | 2025 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2024 | 2024 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Workspace | IaaS |
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2014 | 2014 |
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Domain Name System (DNS) | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2024 | 2024 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2014 | 2014 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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