Winnipeg, MB R3H 1B3,
Canada
Custom Helicopters Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Custom Helicopters and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 175 Custom Helicopters employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Custom Helicopters has purchased the following applications: MetaViewer for AP Automation in 2020, AV-BASE WinAir for Aviation MRO in 2024, Rocket.chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Custom Helicopters is running and its propensity to invest more and deepen its relationship with MetaViewer , Microsoft , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Custom Helicopters revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Custom Helicopters intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MetaViewer | Legacy | MetaViewer | AP Automation | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Custom Helicopters deployed MetaViewer as its AP Automation application for accounts payable. MetaViewer was implemented to provide accounts payable automated workflow processing with OCR capabilities.
The implementation centered on invoice capture and OCR-based document digitization, configurable approval routing, exception management queues and an electronic invoice repository with audit trail to standardize AP intake and approvals within the finance organization. Functional components implemented include invoice capture and indexing, workflow routing for multi-level approvals, electronic archiving and exception handling for nonconforming invoices. The deployment architecture aligns with AP Automation patterns, combining an OCR capture layer, a workflow engine and an invoice repository that support synchronization to financial ledgers in typical deployments. Governance consolidated AP workflow ownership within finance, enforced approval policies through configurable workflows and supported a shift toward a paperless finance operation as noted in the provided implementation context.
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ERP Financial | ERP Financial Management |
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2024 | 2024 |
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Expense Management | ERP Financial Management |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AV-BASE Systems | Legacy | AV-BASE WinAir | Aviation MRO | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Custom Helicopters implemented AV-BASE WinAir to formalize core maintenance workflows within the Aviation MRO category. The initial deployment focused on the companys Maintenance department and Maintenance Control Manager processes, extending coverage to both hangar operations and field maintenance at remote sites.
The AV-BASE WinAir implementation emphasizes maintenance records and certification workflows, including accurate completion and certification of logbooks, work orders, and associated maintenance records using the WinAir software system. Configuration centers on scheduled maintenance planning driven by the maintenance forecast generated from WinAir, plus inspection tracking, troubleshooting documentation, and parts and components certification controls.
Operational scope explicitly includes Aircraft Maintenance Engineers and apprentice mentorship programs, with WinAir used to plan and perform scheduled maintenance when technicians work alone in the field. The system supports regulatory compliance by codifying Transport Canada requirements and Commercial Air Service Standards CASS into recordkeeping and inspection workflows, and it covers aircraft types identified by the employer such as S76, Bell 206B, 206L, 407, 205, AS332-L2 and AS350-B2 B3.
Governance is implemented through Maintenance Control Manager oversight of work order assignment and certification, integration of WinAir-based maintenance forecasts into daily shop planning, and embedding record certification into the companys Safety Management System and shop procedures. Training and process discipline for accurate logbook entries, parts certification, and adherence to maintenance manuals were called out as operational priorities during rollout.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2023 | 2023 |
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