Cybershop Helsinki
Cybershop Helsinki Technographics
Cybershop Helsinki Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cybershop Helsinki and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 47 Cybershop Helsinki employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cybershop Helsinki has purchased the following applications: Klarna Payments for Payment Processing in 2017, Zendesk Chat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cybershop Helsinki is running and its propensity to invest more and deepen its relationship with Klarna , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cybershop Helsinki revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cybershop Helsinki intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cybershop Helsinki Tech Stack and Enterprise Applications
Cybershop Helsinki ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Klarna | Legacy | Klarna Payments | Payment Processing | ERP | n/a | 2017 | 2017 |
In 2017, Cybershop Helsinki implemented Klarna Payments. Klarna Payments serves as the Payment Processing solution on Cybershop.fi, delivering the payment layer for the retailer's online checkout flows.
The implementation centers on website integration, embedding Klarna Payments into the e-commerce front end to present payment options during checkout and to manage payment authorization and capture workflows. Functional capabilities implemented reflect Payment Processing patterns, including presentation of alternative payment methods alongside card processing, authorization flows, and merchant-facing settlement and reconciliation workflows.
Operational scope is focused on online retail transactions processed through the Cybershop.fi storefront, with ownership aligned to the e-commerce and finance functions. Governance and configuration are managed through Klarna merchant tools and the storefront integration, establishing operational procedures for order-to-cash and payments exceptions handling within the retailer's existing operations.
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Cybershop Helsinki AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Cybershop Helsinki deployed Zendesk Chat on its public website to provide real-time messaging for online shoppers. The deployment uses Zendesk Chat within the Chatbots and Conversational AI category and is implemented as an embedded web chat widget on cybershop.fi to capture visitor inquiries during the e-commerce experience.
Configuration reflects a web-focused conversational layer using Zendesk Chat, leveraging typical chat capabilities such as agent routing, canned responses for frequent questions, visitor context and persistent chat transcripts to support case follow-up. Operational ownership is assigned to the retailer's customer support function, enabling live customer engagement and post-sale assistance for the online store, with chat workflows scaled to fit a 47-employee retail organization.
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Cybershop Helsinki Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Cybershop Helsinki deployed Google Workspace (Formerly Google G-Suite) as its primary Collaboration suite. The deployment is a cloud-hosted Google Workspace tenant tied to the cybershop.fi domain and provisioned for the full staff of 47 employees based in Finland, providing a centralized platform for corporate email and team collaboration.
The implementation uses Google Workspace core capabilities, including Gmail for corporate email routing, Google Drive for file storage and sharing, Google Docs, Sheets and Slides for collaborative authoring, Google Calendar for scheduling, and Google Meet for video conferencing. Administrative control is exercised through the Google Admin console, with role-based user provisioning, group management for distribution lists, and standard security controls such as account provisioning and two step verification policies aligned to the Collaboration category functional model.
Google Workspace services are surfaced on the company website as part of public touch points and internal workflows, and the platform supports business functions across sales, customer support, finance and operations. Governance is organized around centralized admin ownership, domain managed accounts and policy enforcement via the Admin console, deployed as the primary collaboration and communication backbone for Cybershop Helsinki.
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Cybershop Helsinki Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Cybershop Helsinki eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2017 | 2017 |
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Personalization and Product Recommendations | eCommerce |
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2014 | 2014 |
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Product Review Management | eCommerce |
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2020 | 2020 |
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Cybershop Helsinki CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2009 | 2009 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Cybershop Helsinki PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
|
2016 | 2016 |
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Cybershop Helsinki IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Cybershop Helsinki
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Cybershop Helsinki Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cybershop Helsinki IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cybershop Helsinki digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Cybershop Helsinki Technographics
Cybershop Helsinki is a Retail organization based in Finland,
with around 47 employees and annual revenues of $3.0 million.
Cybershop Helsinki operates a diverse technology stack with applications such as
Klarna Payments, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Payment Processing, Chatbots and Conversational AI and Collaboration.
Cybershop Helsinki has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Klarna, Zendesk and Google.
Cybershop Helsinki recently adopted applications including
Algolia Search in 2021, Reviefy in 2020 and Oracle Moat in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cybershop Helsinki’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cybershop Helsinki’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cybershop Helsinki technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.