Cymax Stores
Unit 310, 4170 Still Creek Dr,
Burnaby, V5C 6C6, BC,
Canada
Burnaby, V5C 6C6, BC,
Canada
1 866-740-9830
Professional Services
Cymax Stores Technographics
Cymax Stores Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Cymax Stores and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Cymax Stores employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Cymax Stores has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2021, Microsoft Power BI for Analytics and BI in 2014, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Cymax Stores is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Cymax Stores revenues, which have grown to $180.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Cymax Stores intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Cymax Stores Tech Stack and Enterprise Applications
Cymax Stores AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Cymax Stores deployed LiveChat on its website. Cymax Stores implemented LiveChat, classified in the Chatbots and Conversational AI category, to support customer service and online sales functions and to provide embedded conversational touchpoints across its ecommerce storefront.
The implementation is centered on a web chat widget and standard LiveChat capabilities such as live agent messaging, automated greetings, canned responses, and transcript capture for case handoffs, with configuration focused on chat routing and session escalation to customer support teams. Operational scope covers customer support and online sales operations, and governance work included defining agent roles, establishing response templates, and instrumenting chat logs for operational review, using LiveChat to deliver Chatbots and Conversational AI driven engagement on the Cymax Stores website.
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Cymax Stores Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014 Cymax Stores created an analysis group that implemented Microsoft Power BI as part of an Analytics and BI capability built on a centralized data warehouse and MSSQL sources. The initiative used Microsoft Power BI to deliver self service dashboards and standardized reporting, establishing a persistent analytics environment for ongoing analysis.
The implementation focused on building semantic datasets and published reports in Microsoft Power BI, with data modeling and query shaping performed in MSSQL and the data warehouse. Typical Analytics and BI functional components were put into place, including reusable datasets, visual report layers, scheduled data refresh, and role based access controls to manage consumption and distribution.
Integrations were centered on the enterprise data warehouse and MSSQL data sources, enabling the analysis group to source transactional and aggregated feeds for reporting. Operational coverage was organized through the central analysis group, which provided cross functional reporting and consolidated dashboards for decision support across the business.
Governance emphasized dataset stewardship, version control of published reports, and scheduled refresh processes to sustain ongoing analysis in Microsoft Power BI. The configuration and architecture reflect a common Analytics and BI pattern of a centralized warehouse, MSSQL as the relational store, and Power BI as the reporting and visualization layer.
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Cymax Stores Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Cymax Stores implemented Google Workspace (Formerly Google G-Suite) as its centralized Collaboration platform. The deployment is visible on the company website and aligns with a 400 employee professional services organization headquartered in Canada.
Google Workspace (Formerly Google G-Suite) was configured to provide core Collaboration capabilities including enterprise email, cloud storage and shared drives, collaborative documents and spreadsheets, calendaring, and video conferencing. The implementation leverages the Google Workspace admin console for organizational units, group based access controls, user provisioning, and device management to support secure day to day collaboration and content creation workflows.
Operational coverage focuses on corporate IT, communications, customer support, and remote teams, with governance enforced through admin roles, group policies, and data protection settings within the Google Workspace environment. The implementation narrative shows Cymax Stores uses Google Workspace as its Collaboration solution to centralize communication and document collaboration across business functions.
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Collaboration | Collaboration |
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2021 | 2021 |
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Cymax Stores eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2021 | 2021 |
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Cymax Stores CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Cymax Stores ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Cymax Stores PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Cymax Stores IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Cymax Stores CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Cymax Stores
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager of External Reporting and Analytics | Manager | Finance | |
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Vice President Finance | VP | Finance | |
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Apps Being Evaluated by Cymax Stores Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Cymax Stores IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Cymax Stores digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Cymax Stores Technographics
Cymax Stores is a Professional Services organization based in Canada,
with around 400 employees and annual revenues of $180.0 million.
Cymax Stores operates a diverse technology stack with applications such as
LiveChat, Microsoft Power BI and Google Workspace (Formerly Google G-Suite),
covering areas like Chatbots and Conversational AI, Analytics and BI and Collaboration.
Cymax Stores has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Google.
Cymax Stores recently adopted applications including
Magnite (ex Rubicon Project) in 2022, LiveChat in 2021 and Google Workspace (Formerly Google G-Suite) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Cymax Stores’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Cymax Stores’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Cymax Stores technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.