DA PRACA Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by DA PRACA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 190 DA PRACA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DA PRACA has purchased the following applications: Acelerato Communication for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DA PRACA is running and its propensity to invest more and deepen its relationship with Acelerato or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DA PRACA revenues, which have grown to $59.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DA PRACA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acelerato | Legacy | Acelerato Communication | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, DA PRACA implemented Acelerato Communication in the Customer Support category to document and describe organizational processes and connect business functions across its retail store network. The deployment prioritized a centralized knowledge base and process portfolio to support retail operations across multiple stores in Brazil.
The Acelerato Communication implementation emphasized process management and Help Desk for retail support, with configuration focused on process documentation, knowledge base creation, and ticket-based support workflows. Functional capabilities inferred from the customer testimonial include cataloging standard operating procedures, role-based access to process content, and operationalizing a knowledge portfolio to assist store-level teams and support staff.
Operational coverage extended to store operations, merchandising, and customer service teams, with governance centered on documentation-driven workflows to standardize procedures and connect responsibilities across functions. The customer testimonial reports that Acelerato solved DA PRACA needs for process description, cross-function connectivity, and a centralized knowledge portfolio.
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