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Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

DA PRACA Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Acelerato Legacy Acelerato Communication Customer Support CRM n/a 2022 2022
In 2022, DA PRACA implemented Acelerato Communication in the Customer Support category to document and describe organizational processes and connect business functions across its retail store network. The deployment prioritized a centralized knowledge base and process portfolio to support retail operations across multiple stores in Brazil. The Acelerato Communication implementation emphasized process management and Help Desk for retail support, with configuration focused on process documentation, knowledge base creation, and ticket-based support workflows. Functional capabilities inferred from the customer testimonial include cataloging standard operating procedures, role-based access to process content, and operationalizing a knowledge portfolio to assist store-level teams and support staff. Operational coverage extended to store operations, merchandising, and customer service teams, with governance centered on documentation-driven workflows to standardize procedures and connect responsibilities across functions. The customer testimonial reports that Acelerato solved DA PRACA needs for process description, cross-function connectivity, and a centralized knowledge portfolio.
IT Decision Makers and Key Stakeholders at DA PRACA
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by DA PRACA Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD DA PRACA Technographics

DA PRACA is a Retail organization based in Brazil, with around 190 employees and annual revenues of $59.0 million.

DA PRACA operates a diverse technology stack with applications such as Acelerato Communication, covering areas like Customer Support.

DA PRACA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Acelerato.

DA PRACA recently adopted applications including Acelerato Communication in 2022, highlighting its ongoing modernization strategy.

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Our research team continuously updates DA PRACA’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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