List of Acelerato Communication Customers
Sao Paulo, 04089-000, SP,
Brazil
Since 2010, our global team of researchers has been studying Acelerato Communication customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Acelerato Communication for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Acelerato Communication for Customer Support include: Elgin S A, a Brazil based Manufacturing organisation with 1500 employees and revenues of $400.0 million, DA PRACA, a Brazil based Retail organisation with 190 employees and revenues of $59.0 million, Geeker Company, a Brazil based Professional Services organisation with 100 employees and revenues of $19.0 million and many others.
Contact us if you need a completed and verified list of companies using Acelerato Communication, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Acelerato Communication customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
DA PRACA | Retail | 190 | $59M | Brazil | Acelerato | Acelerato Communication | Customer Support | 2022 | n/a |
In 2022, DA PRACA implemented Acelerato Communication in the Customer Support category to document and describe organizational processes and connect business functions across its retail store network. The deployment prioritized a centralized knowledge base and process portfolio to support retail operations across multiple stores in Brazil.
The Acelerato Communication implementation emphasized process management and Help Desk for retail support, with configuration focused on process documentation, knowledge base creation, and ticket-based support workflows. Functional capabilities inferred from the customer testimonial include cataloging standard operating procedures, role-based access to process content, and operationalizing a knowledge portfolio to assist store-level teams and support staff.
Operational coverage extended to store operations, merchandising, and customer service teams, with governance centered on documentation-driven workflows to standardize procedures and connect responsibilities across functions. The customer testimonial reports that Acelerato solved DA PRACA needs for process description, cross-function connectivity, and a centralized knowledge portfolio.
|
 |
Elgin S A | Manufacturing | 1500 | $400M | Brazil | Acelerato | Acelerato Communication | Customer Support | 2023 | n/a |
In 2023, Elgin S A implemented Acelerato Communication in Brazil to consolidate help desk and service desk and project demand workflows across logistics, factory and corporate teams. Acelerato Communication was deployed as the Customer Support platform to centralize incident intake, service requests, SAC Online interactions and demand tracking.
The deployment used modules such as Help Desk, Service Desk, SAC Online, CSC and Checklists, configured to standardize processes and dashboards and to enforce checklist driven procedures for operational teams. Configuration focused on ticket orchestration, request categorization and lifecycle traceability across service and project demand workflows, while dashboards provided contextual visibility for operations, logistics and corporate stakeholders.
Operational coverage spanned logistics operations, factory support groups and corporate customer service functions, aligning service workflows with project demand intake and execution. Governance emphasized process standardization, shared dashboards and checklist governance to reduce manual handoffs and improve auditability. The implementation improved cross team communication, traceability and operational ROI while reducing operational costs and manual work.
|
|
|
Geeker Company | Professional Services | 100 | $19M | Brazil | Acelerato | Acelerato Communication | Customer Support | 2022 | n/a |
In 2022, Geeker Company implemented Acelerato Communication in the Customer Support category to centralize internal ticket management and task boards. The deployment focused on internal service and operations teams at Geeker Company in Brazil, aligning application usage with day to day support workflows.
Deployment leveraged Acelerato Communication help desk and ticketing capabilities to track inbound requests, prioritize work, and manage task board workflows. Time tracking by ticket and ticket prioritization were configured to support accountability and workload balancing across teams, inferred from the customer testimonial describing ticket management and prioritization. The implementation emphasizes ticket lifecycle management, SLA oriented workflows, and board based task coordination consistent with Customer Support functional terminology.
Operational coverage centers on internal teams for task coordination, incident handling, and time reporting, positioning Acelerato Communication as the primary Customer Support tool for Geeker Company. Governance focused on ticket ownership, time tracking workflows, and transparency measures to improve control of work across teams. Stated outcomes include better control of work, time tracking by ticket, and improved team performance and transparency.
|
Buyer Intent: Companies Evaluating Acelerato Communication
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||