Daisy Group
Lindred House, Lindred Road Business Park,
Nelson, BB9 5SR,
United Kingdom
Nelson, BB9 5SR,
United Kingdom
44 80 0040-8888
Professional Services
Daisy Group Technographics
Daisy Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Daisy Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Daisy Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Daisy Group has purchased the following applications: Sage 1000 for ERP Financial in 2017, Sage SnowdropKCS for Core HR in 2015, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Daisy Group is running and its propensity to invest more and deepen its relationship with Sage , Edenred , Verint Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Daisy Group revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Daisy Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Daisy Group Tech Stack and Enterprise Applications
Daisy Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage 1000 | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017 Daisy Group implemented Sage 1000 as its ERP Financial system to support accounts and reporting across the group after the acquisition of Phoenix. The implementation prioritized cross domain access and continuity of finance operations across multiple corporate domains within the organization.
Deployment was delivered using a Citrix and web based client architecture to provide shared access to the Sage 1000 accounts modules, with configuration work focused on multi domain authentication, session delivery and report distribution. Functional coverage centered on core accounts ledgers and reporting capabilities, with on site and server support exercised as required to stabilize Citrix sessions and the web client delivery of the application.
Operational governance relied on 1st and 2nd line helpdesk workflows to resolve cross domain trust and permissions, and coordination between desktop and server teams while communications tooling was upgraded from Lync to Skype for Business. Explicitly documented achievements include getting the Sage 1000 accounts system working across domains via Citrix and the web based client, and sorting Sage reports access for cross domain users, enabling finance and reporting users across Daisy Group to access the ERP Financial system consistently.
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Daisy Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage SnowdropKCS | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Daisy Group implemented Sage SnowdropKCS as its Core HR application. The deployment targeted HR and payroll capabilities for the company’s UK employee base and included configuration at the Nelson, Lancashire HR site.
Configuration focused on employee relations and case management modules, covering disciplinaries, grievances, restructures and settlement agreements, alongside performance development and employee engagement features. The implementation also included attendance and absence management, flexible working requests, health and wellbeing promotion, payroll administration, and processes for new starter and leaver handling, with management information reporting configured for HR operational oversight.
Operational users documented in the implementation included HR Administrators, HR Advisors and Senior HR Advisors who used Sage SnowdropKCS to manage case workflows, absence cases, payroll tasks and onboarding activities. The system supported manager-facing workflows and HR training for managers as part of routine operationalization.
Governance emphasized standardized HR processes and centralized case tracking for employee relations, supported by structured management information to inform HR decision making. Rollout and change management elements included manager training and process alignment to embed the Core HR application into day to day HR operations.
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Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2017 | 2017 |
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Daisy Group AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Daisy Group implemented LiveChat on its website. This LiveChat deployment is delivered as a web based chat widget and agent console to support customer service and sales engagement, and it aligns with the Chatbots and Conversational AI category.
The implementation focused on front office conversational capabilities including the LiveChat chat widget embedded on customer facing pages, an agent facing console for live conversations, canned responses and session routing rules. Configuration included transcript capture, tagging for conversation categorization and reporting to track chat volume and agent utilization. Automation typical to Chatbots and Conversational AI was applied to queue incoming chats and present preformatted responses to agents.
Operationally the solution is used by customer service and sales teams across the United Kingdom, with governance centered on agent training, scripted response governance and shift scheduling to maintain coverage. Process changes emphasized defined chat handling policies, transcript retention practices and escalation workflows to internal teams. LiveChat serves as Daisy Group's visible customer facing conversational layer within its digital engagement stack.
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Daisy Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2016 |
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PBX, VoiP and Phone Systems | Collaboration |
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2016 | 2016 |
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Daisy Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2016 | 2016 |
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Call Tracking and Recording | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Daisy Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Daisy Group SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Daisy Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Daisy Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Daisy Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Customer Experience & Service Desks | Director | Customer Service | |
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Director Customer Experience | Director | Customer Service | |
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Customer Success Manager | Manager | Customer Service | |
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Customer Service Director - Daisy Corporate Services | Director | Customer Service | |
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Head Of Customer Service | Director | Customer Service | |
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Chief Information Officer | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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Chief People Officer | CXO | HR | |
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Finance Director | Director | Finance | |
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HR Director | Director | HR | |
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Apps Being Evaluated by Daisy Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Daisy Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Daisy Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Daisy Group Technographics
Daisy Group is a Professional Services organization based in United Kingdom,
with around 2000 employees and annual revenues of $500.0 million.
Daisy Group operates a diverse technology stack with applications such as
Sage 1000, Sage SnowdropKCS and LiveChat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Daisy Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage and LiveChat, Inc..
Daisy Group recently adopted applications including
Slack Connect in 2022, Reward Gateway Employee Reward and Recognition in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Daisy Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Daisy Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Daisy Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.