Dakota Integrated Solutions
Upcott House Carrington Business Park, Manchester Road,
Manchester, M31 4DD,
United Kingdom
Manchester, M31 4DD,
United Kingdom
44 16 1776-4009
Professional Services
Dakota Integrated Solutions Technographics
Dakota Integrated Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dakota Integrated Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Dakota Integrated Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Dakota Integrated Solutions has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2016, Freshservice for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dakota Integrated Solutions is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , Microsoft , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dakota Integrated Solutions revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dakota Integrated Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dakota Integrated Solutions Tech Stack and Enterprise Applications
Dakota Integrated Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Dakota Integrated Solutions deployed LiveChat on its public website to enable real time customer messaging and lead capture for its professional services practice. The LiveChat implementation installed an embedded chat widget and configured conversational workflows consistent with Chatbots and Conversational AI, including visitor triggered chat, agent queuing, canned responses, and session transcript capture to support immediate outreach and continuity across inquiries. The deployment reflects a small UK firm scale with approximately 20 employees and a focus on external website engagement.
Operational ownership of LiveChat was placed with client facing staff in sales and support, aligning chat handling with existing inquiry routing and escalation procedures. The implementation emphasis remained on the website chat channel, with no specific backend system integrations documented in source data, and configuration concentrated on agent queuing, canned messaging, and transcript retention for follow up. This deployment shows Dakota Integrated Solutions LiveChat Chatbots and Conversational AI being used to centralize customer engagement on its website.
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Dakota Integrated Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Dakota Integrated Solutions implemented Microsoft 365 for Collaboration. The deployment is recorded for the 20-employee professional services firm based in the United Kingdom and is referenced on the company website.
The implementation of Microsoft 365 centers on core collaboration capabilities common to the suite, including hosted email and calendaring, cloud document libraries, personal file sync and real-time communications. Microsoft 365 provides Exchange Online style messaging, SharePoint Online document management and OneDrive for Business file storage alongside Microsoft Teams collaboration and meeting functionality, reflecting a standard small-office configuration for collaboration and knowledge sharing.
Public signals indicate Microsoft 365 is used in conjunction with the company website, suggesting external-facing service references or integration points for communication and document access. Operational coverage likely spans client-facing consultants and internal administrative users, supporting business functions such as client engagement, project collaboration, proposal drafting and internal communications.
Governance in this deployment aligns with small firm practices where centralized administration, user provisioning and access control are consolidated under a single administrative domain. Configuration and workflow choices emphasize simple collaboration governance, including shared document libraries and role based access, to match the scale and operational needs of a 20-person professional services firm.
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Dakota Integrated Solutions ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021 Dakota Integrated Solutions implemented Freshservice for IT Service Management. Freshservice is exposed on the company website to deliver a customer-facing self-service portal and web-based ticketing channel that consolidates incident intake and service requests for both internal IT and client-facing support. The deployment follows a cloud SaaS model sized for a 20-person professional services firm and is configured to support lightweight IT operations and service delivery workflows.
Configuration centers on ticket lifecycle management, SLA definitions, automated routing, and a searchable knowledge base to standardize request handling. Operational coverage is focused on IT support and professional services customer interactions, with governance enforced via role-based access, request assignment rules, and web portal intake policies. Freshservice functions as the primary IT Service Management application for the organization, centralizing request intake, knowledge access, and routine service fulfillment.
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Dakota Integrated Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Dakota Integrated Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dakota Integrated Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Dakota Integrated Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Dakota Integrated Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Dakota Integrated Solutions Technographics
Dakota Integrated Solutions is a Professional Services organization based in United Kingdom,
with around 20 employees and annual revenues of $1.0 million.
Dakota Integrated Solutions operates a diverse technology stack with applications such as
LiveChat, Microsoft 365 and Freshservice,
covering areas like Chatbots and Conversational AI, Collaboration and IT Service Management.
Dakota Integrated Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Microsoft and Freshworks.
Dakota Integrated Solutions recently adopted applications including
Freshservice in 2021, Cloudflare CDN in 2021 and LiveChat in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Dakota Integrated Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Dakota Integrated Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Dakota Integrated Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.