AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Datagraphic Tech Stack and Enterprise Applications

Datagraphic AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, Datagraphic implemented Zendesk Chat on their website to provide a real-time conversational channel for customer inquiries. Datagraphic uses Zendesk Chat in the Chatbots and Conversational AI category to centralize web-based inquiries into its customer service and operations workflows. Zendesk Chat was deployed as a website-embedded chat widget paired with agent-facing consoles and conversational automation capabilities common to the Chatbots and Conversational AI category, including canned responses, proactive chat triggers, session transcripts, and routing to available agents. Configuration work emphasized widget placement, message flow authoring, and agent workflow setup to capture support requests and lead details. Governance and operational control are handled by the support team through admin configuration and documented chat handling procedures to standardize response handling and handoff to live agents.
Datagraphic CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
dotdigital Legacy dotdigital Engagement Cloud Customer Engagement CRM n/a 2020 2020
In 2020, Datagraphic implemented dotdigital Engagement Cloud on its website to centralize digital outreach and customer interaction for the manufacturing business. The deployment of dotdigital Engagement Cloud is embedded in the public site and is configured to capture subscriber data and instrument on‑site behavior for campaign orchestration, aligning with the Customer Engagement category. The implementation leverages standard Customer Engagement capabilities such as email marketing, marketing automation workflows, contact list segmentation, web forms, and behavioral tracking to support targeted communications and lead capture. Datagraphic dotdigital Engagement Cloud Customer Engagement is positioned to support core marketing and customer contact functions across the organization. The configuration is web‑facing, with tracking and form capture integrated into site pages to feed campaign audiences and automation triggers. Operational ownership is centered in the marketing function, with established workflows for campaign creation, list management, consent handling, and campaign execution consistent with Customer Engagement platform practices. Governance focuses on maintaining compliant subscriber data and coordinating campaign orchestration between marketing and customer contact activities, while the primary operational scope remains the company website and related digital channels.
Customer Experience CRM 2021 2021
Customer Support CRM 2019 2019
Marketing Analytics CRM 2016 2016
Datagraphic IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Huawei Enterprise Legacy Huawei Cloud Application Hosting and Computing Services IaaS n/a 2000 2000
In 2000, Datagraphic deployed Huawei Cloud to provide IaaS hosting for its public website. Datagraphic Huawei Cloud Application Hosting and Computing Services supports the company website and online presence for its United Kingdom based manufacturing operations, aligning the Huawei Cloud application with web hosting and marketing functions. The deployment is operated as infrastructure as a service for web workloads, using Huawei Cloud to provision virtual compute, block and object storage, and basic networking and load distribution capabilities typical of Application Hosting and Computing Services. Operational stewardship is centered in the internal IT function, which manages resource provisioning, platform configuration, and ongoing site availability for the corporate web channel.
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Datagraphic

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Datagraphic Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Datagraphic IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Datagraphic digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Datagraphic Technographics
Datagraphic is a Manufacturing organization based in United Kingdom, with around 70 employees and annual revenues of $7.0 million.
Datagraphic operates a diverse technology stack with applications such as Zendesk Chat, dotdigital Engagement Cloud and Huawei Cloud, covering areas like Chatbots and Conversational AI, Customer Engagement and Application Hosting and Computing Services.
Datagraphic has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Zendesk, dotdigital and Huawei Enterprise.
Datagraphic recently adopted applications including Zendesk Chat in 2021, Hotjar in 2021 and dotdigital Engagement Cloud in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Datagraphic’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Datagraphic’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Datagraphic technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.