David's Bridal
1001 Washington Street,
Conshohocken, 19428, PA,
United States
Conshohocken, 19428, PA,
United States
1 610-943-5000
Retail
David's Bridal Technographics
David's Bridal Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by David's Bridal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 David's Bridal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that David's Bridal has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2023, HireRight Employment Background Checks for BackGround Screening in 2013, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems David's Bridal is running and its propensity to invest more and deepen its relationship with Microsoft , PayPal , HireRight or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing David's Bridal revenues, which have grown to $1.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for David's Bridal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
David's Bridal Tech Stack and Enterprise Applications
David's Bridal ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Microsoft Dynamics NAV | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2023 | 2024 |
In 2023, David's Bridal implemented Microsoft Dynamics 365 Business Central, adopting the ERP Financial application to consolidate finance and accounting processes. The deployment replaced Microsoft Dynamics NAV and centralized core financial operations to better align transactional accounting with retail reporting and month end workflows.
The implementation emphasized standard financial modules including General Ledger, Accounts Payable, Accounts Receivable, bank and account reconciliation, accrual management, and month end close orchestration. A Staff Accountant at David's Bridal used Microsoft Dynamics 365 Business Central from Aug 2023 to May 2024 to perform balance sheet review, variance analysis, account reconciliation, and accruals, reflecting operational use of the GL and reconciliation capabilities. Governance and process changes focused on standardized close checklists and reconciliations to support consistent balance sheet review and accrual processes, positioning Microsoft Dynamics 365 Business Central as the primary system of record for finance and operational efficiency objectives.
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Payment Processing | ERP |
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2021 | 2021 |
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David's Bridal HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HireRight | Legacy | HireRight Employment Background Checks | BackGround Screening | HCM | n/a | 2013 | 2013 |
In 2013 David's Bridal implemented HireRight Employment Background Checks as its BackGround Screening solution to centralize employment verification and work authorization workflows across corporate, distribution centers in Bristol and Conshohocken, the New York office, and more than 300 store locations. The HireRight Employment Background Checks deployment was scoped to support HR compliance activities and verification requests for all corporate and field sites, with the Year 2013 marking formal adoption and operationalization of the service.
Configuration focused on standard background screening and work authorization processing, including I-9 form handling and E-Verify audit processing through HireRight. The implementation supported verification of employment requests, maintenance of Work Authorizations Reports, and routine generation of daily audits and system accuracy reports, aligning BackGround Screening functions with existing HR workflows.
Integrations were operationalized with the HR transactional systems used by the company, notably Dayforce and ADP Enterprise, to ensure status changes, terminations, name changes, and new hire data flowed into screening and verification workflows. The HireRight Employment Background Checks solution was also used alongside monthly Social Security Administration validation and Payroll handoffs, creating a connected compliance stack between screening, payroll, and benefits processes.
Governance and operational control were structured at the HR coordination level, where Employment Coordinator responsibilities included routing HR inbox inquiries, distributing verification requests, requesting documentation for proof of citizenship and work authorization, maintaining personnel files, and running E-Verify and HireRight audits. Daily operational discipline emphasized audit reporting, document collection for I-9s, and coordination with Payroll and Benefits to ensure screening and authorization status aligned with compensation and benefits deductions.
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Benefits Administration | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2015 | 2017 |
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Employee Self Service | HCM |
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2015 | 2017 |
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HR Compliance | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2015 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2017 |
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Time and Attendance | HCM |
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2015 | 2017 |
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Workforce Analytics, Talent Sourcing | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2015 | 2017 |
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David's Bridal AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, David's Bridal deployed LivePerson Conversational Cloud on its website to provide conversational engagement across online customer journeys. The LivePerson Conversational Cloud deployment is categorized as Chatbots and Conversational AI and targets customer service and e-commerce support on davidsbridal.com.
The implementation uses Chatbots and Conversational AI capabilities such as natural language understanding, scripted conversation flows, real-time messaging, and bot to agent escalation to manage inbound inquiries and assist with purchase decisions. LivePerson Conversational Cloud is configured for on-site chat interfaces, session continuity across browsing sessions, and conversational content management to maintain intent models and dialog templates.
Operational coverage is focused on the public website and digital commerce channel, impacting customer support and online sales functions. Governance emphasizes conversational content authoring, intent tuning, agent handoff workflows, and operational monitoring to support a combined automated and human-assisted support model for retail online operations.
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David's Bridal Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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David's Bridal Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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Survey and Questionnaire | Collaboration |
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2016 | 2016 |
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David's Bridal Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2011 | 2011 |
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David's Bridal eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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David's Bridal SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2010 | 2010 |
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Supply Chain Management | SCM |
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2010 | 2010 |
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David's Bridal CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2021 | 2021 |
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Listing Management | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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David's Bridal ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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David's Bridal Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2013 | 2013 |
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David's Bridal TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2021 | 2021 |
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David's Bridal IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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David's Bridal CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at David's Bridal
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Business Analytics | Director | Finance | |
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Senior Manager, Digital Merchandise Planning and Analytics | Manager | IT | |
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Finance Manager and Power BI Developer | Manager | IT | |
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SVP, CIO | VP | IT | |
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EVP, CFO | CXO | Finance | |
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Senior Manager, Global Travel and Events | Manager | Operations | |
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Vice President, IT Infrastructure, Security, & Operations | VP | IT | |
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Senior Accounts Payable Manager | Manager | Finance | |
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Purchasing Manager | Manager | Procurement | |
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Director of Real Estate, Construction and Procurement | Director | Procurement | |
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Director of Accounting | Director | Finance | |
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Chief Supply Chain Officer | CXO | Supply Chain | |
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Senior Manager, Procurement | Manager | Procurement | |
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Procurement Manager, IT | Manager | Procurement | |
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Chief Human Resources Officer | CXO | HR | |
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Senior Director Field Human Resources | Director | HR | |
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Director HRIS/HR Services | Director | IT | |
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Payroll Manager | Manager | HR | |
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Human Resources Shared Services Manager | Manager | HR | |
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HRIS Manager | Manager | IT | |
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Apps Being Evaluated by David's Bridal Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from David's Bridal IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the David's Bridal digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD David's Bridal Technographics
David's Bridal is a Retail organization based in United States,
with around 7000 employees and annual revenues of $1.30 billion.
David's Bridal operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, HireRight Employment Background Checks and LivePerson Conversational Cloud,
covering areas like ERP Financial, BackGround Screening and Chatbots and Conversational AI.
David's Bridal has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, HireRight and LivePerson.
David's Bridal recently adopted applications including
Microsoft Dynamics 365 Business Central in 2023, Bambuser Video Commerce in 2022 and PayPal Enterprise in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of David's Bridal’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates David's Bridal’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete David's Bridal technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.