Seoul, 6194,
South Korea
Db Insurance Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Db Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4700 Db Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Db Insurance has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Samsung Contact Centre for Call Center in 2023, SAS Data Quality for Master Data Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Db Insurance is running and its propensity to invest more and deepen its relationship with Cisco Systems , Samsung SDS , SAS Institute or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Db Insurance revenues, which have grown to $11.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Db Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Samsung SDS | Legacy | Samsung Contact Centre | Call Center | CRM | n/a | 2023 | 2023 | In 2023, DB Insurance deployed Samsung Contact Centre from Samsung SDS, implementing a Call Center solution across its Korea-based CRM and contact center environment. The engagement prioritized automation of outbound sales monitoring and systematic quality-checking of calls, positioning Samsung Contact Centre as the operational hub for call handling and compliance review. The implementation embedded Samsung SDS AICC AI Contact Center voice bots to handle customer consultations and to perform automated quality assessments, with functional modules focused on outbound call monitoring, voice bot consultation handling, and compliance-oriented quality checking. Samsung Contact Centre was configured to intercept and evaluate interactions for regulatory and quality controls while routing complex cases to human agents, enabling orchestration between automated voice workflows and CRM-driven agent workflows. Operational scope covered contact center operations, sales outbound monitoring, and compliance quality assurance, processing approximately 50,000 consultations per month as reported in public coverage. Reported performance outcomes included a reduction in average consultation handling time from approximately 35 minutes to approximately 2 minutes, outcomes that reflect changes in operational handling and QA workflow automation rather than specific cost or ROI figures. Governance emphasis centered on compliance monitoring and quality control, with Samsung Contact Centre instruments applied to standardize QA workflows and support regulatory oversight within DB Insurance contact operations. The Samsung Contact Centre deployment illustrates a Call Center use case where AI-driven voice automation and integrated CRM handling are applied to scale monitoring and improve contact handling efficiency. |
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| SAS Institute | Legacy | SAS Data Quality | Master Data Management | PaaS | n/a | 2023 | 2024 | In 2023 Db Insurance implemented SAS Data Quality as the Master Data Management foundation within a SAS-built analytics platform on SAS Viya to unify decades of policy, claims and customer data. The deployment was explicitly scoped to support enterprise fraud detection use cases across the finance and claims functions in Korea, supplying consolidated identity and policy records to AI and network analytics workflows. SAS Data Quality was configured to perform data profiling, cleansing, standardization, entity matching and survivorship to assemble consolidated master customer and policy records prior to analytic consumption. Data quality rule management and stewardship workflows were applied to enforce standardized attributes and to automate data-quality scoring, enabling repeatable data preparation for the downstream SAS Viya analytics stack. Operational integration focused on ingesting long-running policy, claims and customer repositories and producing a unified master data layer that fed the fraud detection models and network analytics. The implementation covered the finance and claims operational domains in Korea, with data stewardship and operational owners established to manage ongoing consolidation and exception remediation. Governance controls included centralized data-quality rules, stewardship ticketing for exception handling and periodic profiling to maintain record survivorship logic. According to SAS sources, the unified-data approach driven by SAS Data Quality produced dramatic improvements in detection accuracy and analysis speed for enterprise fraud analytics. |
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