Db Insurance
DB Financial Center, 432 Teheran-ro, Gangnam-gu,
Seoul, 6194,
South Korea
Seoul, 6194,
South Korea
82 2-1588-0100
Insurance
Db Insurance Technographics
Db Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Db Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4700 Db Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Db Insurance has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Samsung Contact Centre for Call Center in 2023, SAS Data Quality for Master Data Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Db Insurance is running and its propensity to invest more and deepen its relationship with Cisco Systems , Samsung SDS , SAS Institute or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Db Insurance revenues, which have grown to $11.35 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Db Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Db Insurance Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 Db Insurance deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution on the corporate website. The deployment surfaces Webex Meetings functionality through the public site, enabling browser-based join flows for scheduled sessions and ad hoc meetings. The implementation uses Cisco Webex Meetings as an externally reachable conferencing layer embedded in web pages and linked meeting entry points.
Cisco Webex Meetings provides video and audio conferencing, screen sharing, recording, participant management, and meeting scheduling capabilities that are surfaced via the website. Typical functional workflows include meeting link generation, browser-based media negotiation, and meeting orchestration for both internal and external participants. The full application name Cisco Webex Meetings is used to identify the service across web endpoints and user-facing labels.
Operational coverage centers on the corporate website and its customer and partner touchpoints within South Korea, making the conferencing capability available through the public web channel. The deployment aligns conferencing functionality with customer engagement and remote collaboration processes, affecting sales support, client services, and virtual meeting operations. No specific integrations with back end systems were provided.
The architecture presents Cisco Webex Meetings as a cloud-hosted conferencing service surfaced via web embedding and link-based access, requiring web operations to manage access controls and session lifecycle on the site. Governance and access provisioning are surfaced through the web channel rather than through a desktop-only deployment.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Samsung SDS | Legacy | Samsung Contact Centre | Call Center | CRM | n/a | 2023 | 2023 |
In 2023, DB Insurance deployed Samsung Contact Centre from Samsung SDS, implementing a Call Center solution across its Korea-based CRM and contact center environment. The engagement prioritized automation of outbound sales monitoring and systematic quality-checking of calls, positioning Samsung Contact Centre as the operational hub for call handling and compliance review.
The implementation embedded Samsung SDS AICC AI Contact Center voice bots to handle customer consultations and to perform automated quality assessments, with functional modules focused on outbound call monitoring, voice bot consultation handling, and compliance-oriented quality checking. Samsung Contact Centre was configured to intercept and evaluate interactions for regulatory and quality controls while routing complex cases to human agents, enabling orchestration between automated voice workflows and CRM-driven agent workflows.
Operational scope covered contact center operations, sales outbound monitoring, and compliance quality assurance, processing approximately 50,000 consultations per month as reported in public coverage. Reported performance outcomes included a reduction in average consultation handling time from approximately 35 minutes to approximately 2 minutes, outcomes that reflect changes in operational handling and QA workflow automation rather than specific cost or ROI figures.
Governance emphasis centered on compliance monitoring and quality control, with Samsung Contact Centre instruments applied to standardize QA workflows and support regulatory oversight within DB Insurance contact operations. The Samsung Contact Centre deployment illustrates a Call Center use case where AI-driven voice automation and integrated CRM handling are applied to scale monitoring and improve contact handling efficiency.
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAS Institute | Legacy | SAS Data Quality | Master Data Management | PaaS | n/a | 2023 | 2024 |
In 2023 Db Insurance implemented SAS Data Quality as the Master Data Management foundation within a SAS-built analytics platform on SAS Viya to unify decades of policy, claims and customer data. The deployment was explicitly scoped to support enterprise fraud detection use cases across the finance and claims functions in Korea, supplying consolidated identity and policy records to AI and network analytics workflows.
SAS Data Quality was configured to perform data profiling, cleansing, standardization, entity matching and survivorship to assemble consolidated master customer and policy records prior to analytic consumption. Data quality rule management and stewardship workflows were applied to enforce standardized attributes and to automate data-quality scoring, enabling repeatable data preparation for the downstream SAS Viya analytics stack.
Operational integration focused on ingesting long-running policy, claims and customer repositories and producing a unified master data layer that fed the fraud detection models and network analytics. The implementation covered the finance and claims operational domains in Korea, with data stewardship and operational owners established to manage ongoing consolidation and exception remediation.
Governance controls included centralized data-quality rules, stewardship ticketing for exception handling and periodic profiling to maintain record survivorship logic. According to SAS sources, the unified-data approach driven by SAS Data Quality produced dramatic improvements in detection accuracy and analysis speed for enterprise fraud analytics.
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IT Decision Makers and Key Stakeholders at Db Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Db Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Db Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Db Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Db Insurance Technographics
Db Insurance is a Insurance organization based in South Korea,
with around 4700 employees and annual revenues of $11.35 billion.
Db Insurance operates a diverse technology stack with applications such as
Cisco Webex Meetings, Samsung Contact Centre and SAS Data Quality,
covering areas like Audio Video and Web Conferencing, Call Center and Master Data Management.
Db Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Cisco Systems, Samsung SDS and SAS Institute.
Db Insurance recently adopted applications including
Samsung Contact Centre in 2023, SAS Data Quality in 2023 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Db Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Db Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Db Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.