DBRS
181 University Avenue, Suite 700,
Toronto, M5H 3M7, ON,
Canada
Toronto, M5H 3M7, ON,
Canada
1 416-593-5577
Banking and Financial Services
DBRS Technographics
DBRS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DBRS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 DBRS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DBRS has purchased the following applications: Microsoft Power BI for Analytics and BI in 2016, Adobe Experience Cloud for Customer Experience in 2021, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DBRS is running and its propensity to invest more and deepen its relationship with Microsoft , Adobe Systems , Help Scout or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DBRS revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DBRS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DBRS Tech Stack and Enterprise Applications
DBRS Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, DBRS implemented Microsoft Power BI as its Analytics and BI platform to support enterprise reporting and interactive analytics across its banking and financial services operations. Microsoft Power BI was positioned to provide centralized report authoring, dashboard delivery and data model consolidation for business reporting requirements.
The Microsoft Power BI implementation emphasized data modeling, interactive dashboard and report authoring, paginated reporting and scheduled data refresh workflows, using Desktop and cloud service components for report publishing and distribution. Capabilities aligned with the Analytics and BI category were applied to create reusable semantic models and role level access controls to support segmented reporting across business lines.
Integration work included a documented API between DBRS core databases and a Domo UI, and the development of Domo reports to meet specific business requirements, reflecting a multi tool analytics footprint. Microsoft Power BI was connected to core databases using import and direct query patterns to consolidate datasets, while the separate Domo integration provided an alternate reporting surface driven by the same underlying database sources.
Report development and deployment followed business requirement driven workflows, with governance focused on standardized report design, data model reuse and access control for sensitive financial data. The implementation narrative centers on Microsoft Power BI for Analytics and BI and on the explicit database to Domo API integration and report development described in the project notes.
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DBRS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, DBRS implemented Adobe Experience Cloud on its website to centralize digital content delivery and customer engagement across its online channels. The Adobe Experience Cloud deployment is focused on Customer Experience use cases, supporting web content management, personalization, and digital analytics for marketing and client outreach.
Adobe Experience Cloud was configured to manage content lifecycle, drive behavioral personalization, and instrument analytics for site performance and user journeys, aligning with standard Customer Experience workflows such as content authoring, audience segmentation, and campaign orchestration. The deployment covers the DBRS corporate website and marketing operations, establishing a single application layer that connects content, experience delivery, and measurement for web and digital marketing functions.
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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DBRS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, DBRS deployed Atlassian Jira Service Desk as its IT Service Management solution on its website. The implementation provides a public facing service portal for incident intake and service requests, establishing a single entry point for IT operations and end user support functions under the IT Service Management category.
Atlassian Jira Service Desk was configured to support standard ITSM functional modules, including incident management, service request fulfillment, knowledge base access, SLA tracking, and queue management. Configuration work included tailored workflows, automation rules for ticket routing and escalation, templated request forms to standardize intake, and SLA timers to govern response and resolution behavior.
The Jira Service Desk instance is integrated with DBRS website forms and the public portal to capture external and internal requests, and it centralizes ticket lifecycle handling across IT support teams. Operational coverage focuses on IT operations and user support, routing work to defined support queues and enabling a consolidated audit trail for service requests and incidents.
Governance was implemented around service ownership, role based access to queues, and defined escalation paths to enforce SLAs and triage processes. Atlassian Jira Service Desk is positioned as the central IT Service Management platform for DBRS, consolidating support workflows and knowledge management for ongoing service delivery.
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DBRS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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DBRS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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DBRS CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at DBRS
| First Name | Last Name | Title | Function | Department | Phone | |
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VP, Product Management & Business Process Management | VP | R&D | |
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Head of Global Data Analytics | Director | IT | |
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Global Data Analytics | CXO | IT | |
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Vice President - Corporate Finance | VP | Finance | |
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Senior Vice President, Legal Counsel, Corporate Finance | VP | Legal | |
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Senior Vice President, Head of Human Resources | VP | HR | |
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Apps Being Evaluated by DBRS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from DBRS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the DBRS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DBRS Technographics
DBRS is a Banking and Financial Services organization based in Canada,
with around 500 employees and annual revenues of $150.0 million.
DBRS operates a diverse technology stack with applications such as
Microsoft Power BI, Adobe Experience Cloud and Atlassian Jira Service Desk,
covering areas like Analytics and BI, Customer Experience and IT Service Management.
DBRS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Adobe Systems and Atlassian.
DBRS recently adopted applications including
Adobe Experience Cloud in 2021, Help Scout in 2021 and Campaign Monitor Email Marketing in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DBRS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DBRS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DBRS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.