Singapore, 18982,
Singapore
DBS Bank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by DBS Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 36000 DBS Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DBS Bank has purchased the following applications: TIBCO iProcess for Business Process Management in 2009, Adobe Experience Cloud for Customer Experience in 2021, FactSet Performance for Portfolio and Investment Performance and Planning in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DBS Bank is running and its propensity to invest more and deepen its relationship with TIBCO Software , Moneythor , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DBS Bank revenues, which have grown to $16.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DBS Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TIBCO Software | Legacy | TIBCO iProcess | Business Process Management | ERP Services and Operations | Progress Software | 2009 | 2009 |
In 2009, DBS Bank implemented TIBCO iProcess as a Business Process Management platform in Singapore to support a new credit determination and decision automation capability for retail banking. The deployment used TIBCO iProcess to encapsulate decision logic and operational workflows aimed at accelerating credit scoring and decision making across loan and credit applications.
The implementation incorporated TIBCO iProcess Decisions and TIBCO BusinessWorks as core components, with TIBCO iProcess Decisions used for business rule management and decision services, and TIBCO BusinessWorks providing orchestration and integration middleware for process flows. Functional modules implemented included credit scoring workflows, decision automation, and centralized rule authoring to simplify maintenance of business rules and enable repeatable decision logic.
The project was executed in Singapore and targeted retail banking loan and credit processes, positioning the system to improve loan and credit decision throughput. Progress Software is cited as the implementation partner responsible for the build-out and integration work, supporting configuration of decision services and middleware components.
Operational governance focused on maintainable business rules and decision lifecycle control, moving rule ownership toward business rule authoring and reducing dependence on ad hoc code changes. Explicit outcomes reported include accelerated credit scoring and decision making, and improved loan and credit decision throughput through maintainable business rules and automated decision workflows.
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Digital Banking | ERP Services and Operations |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FactSet | Legacy | FactSet Performance | Portfolio and Investment Performance and Planning | Investment Management | n/a | 2017 | 2017 |
In 2017, DBS Bank deployed FactSet Performance to support wealth management across its Hong Kong and Singapore relationship managers. FactSet Performance, implemented under the Portfolio and Investment Performance and Planning category, was configured to provide mobile portfolio access, centralized market-data provisioning, and client reporting capabilities for front-office wealth teams.
The implementation concentrated on wealth and portfolio workflows and client reporting modules, aligning portfolio analytics, performance reporting, and mobile portfolio viewing to relationship manager workflows. FactSet Performance was configured to surface consolidated portfolio views and standardized client reports to support advisory conversations and relationship manager mobility.
Operational scope covered relationship managers in Hong Kong and Singapore, equipping more than 300 relationship managers with mobile access to portfolios and consolidated market data. The rollout emphasized front-office adoption and standardized reporting processes for private banking and wealth teams.
As described in vendor case materials, the deployment reduced relationship managers’ market-data expenses by nearly 50 percent while provisioning mobile portfolio access and client reporting through FactSet Performance.
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2020 | 2020 |
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AML, Fraud and Compliance | TRM |
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2018 | 2018 |
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AML, Fraud and Compliance | TRM |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Infrastructure as Code (IaC) | IaaS |
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2017 | 2017 |
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Infrastructure as Code (IaC) | IaaS |
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2019 | 2020 |
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