DC Dental
1133 Greenwood Road,
Baltimore, 21208, MD,
United States
Baltimore, 21208, MD,
United States
1 410-653-7500
Retail
DC Dental Technographics
DC Dental Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by DC Dental and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 64 DC Dental employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DC Dental has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2021, Oracle NetSuite for Retail for Retail Management in 2008, Olark Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DC Dental is running and its propensity to invest more and deepen its relationship with Oracle , Olark , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DC Dental revenues, which have grown to $6.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DC Dental intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
DC Dental Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2021 | 2021 |
In 2021, DC Dental implemented Oracle NetSuite ERP. DC Dental implemented Oracle NetSuite ERP as its core ERP Financial application to centralize finance and accounting functions for the 64 person retail business.
The implementation included configuration of core ERP Financial capabilities typical to the category, including general ledger, accounts payable, accounts receivable, billing and online invoicing workflows. Oracle NetSuite ERP is used on their website to surface order and billing information, creating a single source of financial records that links online sales activity to back office accounting processes.
Operational coverage centers on finance and accounting teams and retail order fulfillment touch points, with deployment scaled to the company size rather than enterprise grade architecture. Governance focused on role based access and financial control configuration within Oracle NetSuite ERP, and the rollout prioritized integration points between web order flows and back office financial workflows.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite for Retail | Retail Management | ERP Services and Operations | n/a | 2008 | 2008 |
In 2008 DC Dental implemented Oracle NetSuite for Retail to support Retail Management across its sales and marketing operations, deploying the application on Oracle NetSuite cloud infrastructure to centralize transactional and merchandising workflows. The implementation centered on using Oracle NetSuite for Retail as the primary retail ERP and order management backbone for customer facing sales processes.
Configuration work emphasized sales and merchandising capabilities common to Retail Management, including saved searches and custom reporting, sales order management and promotional workflows. The team built incisive tools and searches within Oracle NetSuite for Retail to uncover opportunities for sales representatives and to streamline the sales process, and configured dashboards and reports to support coaching and territory oversight.
Operational responsibility covered a nationwide sales organization, with coordination directly with the VP of Sales and Marketing and hands on management of 22 sales representatives and three sales administrators. Implementation activities included interactive file studies and structured coaching sessions with the sales team, and collaborative rollout of new rep incentive programs, which included mass expansion of manufacturer spiffs and consistent internal sales contests.
Governance emphasized close partnership between sales leadership and system configuration, with process changes to commission and contest workflows and regular coaching cadences tied to NetSuite report outputs. The evolution also included a strategic POW program that the company executed to adapt and thrive amid major industry change, reflecting an operational focus on sales enablement and programmatic incentives rather than technical integrations or platform replacements.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 DC Dental implemented Olark Live Chat on its website. Olark Live Chat, classified in the Chatbots and Conversational AI category, is embedded as a client-side web chat widget to enable real-time messaging and asynchronous visitor engagement across public site pages. The implementation is used to support customer service functions, including online appointment inquiries and front desk communications.
Configuration reflects common Chatbots and Conversational AI capabilities, including live agent routing, canned responses, proactive chat prompts, and session transcript capture for operational follow up. Operational ownership is centered on customer-facing staff, where front desk and scheduling workflows use Olark Live Chat as the primary web contact channel, and governance incorporates scripted response templates and escalation paths to phone or email. The deployment is limited to on-site web chat instrumentation, with no explicit backend integrations disclosed on the public site.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2013 | 2013 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at DC Dental
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by DC Dental Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD DC Dental Technographics
DC Dental is a Retail organization based in United States,
with around 64 employees and annual revenues of $6.0 million.
DC Dental operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Oracle NetSuite for Retail and Olark Live Chat,
covering areas like ERP Financial, Retail Management and Chatbots and Conversational AI.
DC Dental has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Olark.
DC Dental recently adopted applications including
PubMatic in 2023, Index Exchange in 2023 and Oracle NetSuite ERP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of DC Dental’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates DC Dental’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete DC Dental technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.