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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

De Luisterlijn Netherlands Data, Technology Stack, and Enterprise Applications
AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Serviant Legacy Serviant Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2017 2017 In 2017, De Luisterlijn Netherlands implemented Serviant Live Chat to deliver anonymous, confidential mental-health listening services and volunteer chat support, using the Serviant Live Chat application classified in the Chatbots and Conversational AI category. The deployment entered production in the Netherlands in 2017 and has operated as a dedicated helpline chat channel for callers requiring emotional support and listening services. The implementation centers on real-time chat functionality, session management, anonymous user handling, and volunteer operator interfaces, reflecting capabilities common to Chatbots and Conversational AI platforms. Configuration emphasized conversational session routing to trained volunteers, message persistence for quality review, and user anonymity controls to maintain confidentiality during interactions. Operational coverage is the national mental-health and helpline service across the Netherlands, staffed by volunteer listeners and coordinated through De Luisterlijn’s volunteer operations. The Serviant Live Chat deployment recorded tens of thousands of chat conversations and is tied to outcome evaluation processes, with 68% of cases reported as helped in De Luisterlijn evaluations, indicating an established feedback loop between service delivery and outcome measurement. Governance focused on helpline workflow adaptation and volunteer-facing process changes to integrate chat triage and follow-up, including structured evaluation to monitor conversational outcomes and quality of support. The narrative emphasizes De Luisterlijn Netherlands, Serviant Live Chat, Chatbots and Conversational AI, and the service functions of anonymous listening, volunteer coordination, and outcome evaluation within a national helpline context.
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure DNS Domain Name System (DNS) IaaS n/a 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Intuit Legacy Intuit Mailchimp Marketing Automation CRM n/a 2019 2019
Tag Management CRM 2020 2020
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Sockets Layer (SSL) CyberSecurity 2020 2020
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2019 2019
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Web Content Management Content Management 2009 2009
IT Decision Makers and Key Stakeholders at De Luisterlijn Netherlands
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by De Luisterlijn Netherlands Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD De Luisterlijn Netherlands Technographics

De Luisterlijn Netherlands is a Non Profit organization based in Netherlands, with around 54 employees and annual revenues of $7.0 million.

De Luisterlijn Netherlands operates a diverse technology stack with applications such as Serviant Live Chat, Microsoft Azure DNS and Intuit Mailchimp, covering areas like Chatbots and Conversational AI, Domain Name System (DNS) and Marketing Automation.

De Luisterlijn Netherlands has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Serviant, Microsoft and Intuit.

De Luisterlijn Netherlands recently adopted applications including Microsoft Azure DNS in 2020, Google Tag Manager in 2020 and Sectigo SSL in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of De Luisterlijn Netherlands’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates De Luisterlijn Netherlands’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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