De Luisterlijn Netherlands Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by De Luisterlijn Netherlands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 54 De Luisterlijn Netherlands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that De Luisterlijn Netherlands has purchased the following applications: Serviant Live Chat for Chatbots and Conversational AI in 2017, Microsoft Azure DNS for Domain Name System (DNS) in 2020, Intuit Mailchimp for Marketing Automation in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems De Luisterlijn Netherlands is running and its propensity to invest more and deepen its relationship with Serviant , Microsoft , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing De Luisterlijn Netherlands revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for De Luisterlijn Netherlands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Serviant | Legacy | Serviant Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 | In 2017, De Luisterlijn Netherlands implemented Serviant Live Chat to deliver anonymous, confidential mental-health listening services and volunteer chat support, using the Serviant Live Chat application classified in the Chatbots and Conversational AI category. The deployment entered production in the Netherlands in 2017 and has operated as a dedicated helpline chat channel for callers requiring emotional support and listening services. The implementation centers on real-time chat functionality, session management, anonymous user handling, and volunteer operator interfaces, reflecting capabilities common to Chatbots and Conversational AI platforms. Configuration emphasized conversational session routing to trained volunteers, message persistence for quality review, and user anonymity controls to maintain confidentiality during interactions. Operational coverage is the national mental-health and helpline service across the Netherlands, staffed by volunteer listeners and coordinated through De Luisterlijn’s volunteer operations. The Serviant Live Chat deployment recorded tens of thousands of chat conversations and is tied to outcome evaluation processes, with 68% of cases reported as helped in De Luisterlijn evaluations, indicating an established feedback loop between service delivery and outcome measurement. Governance focused on helpline workflow adaptation and volunteer-facing process changes to integrate chat triage and follow-up, including structured evaluation to monitor conversational outcomes and quality of support. The narrative emphasizes De Luisterlijn Netherlands, Serviant Live Chat, Chatbots and Conversational AI, and the service functions of anonymous listening, volunteer coordination, and outcome evaluation within a national helpline context. |
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure DNS | Domain Name System (DNS) | IaaS | n/a | 2020 | 2020 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp | Marketing Automation | CRM | n/a | 2019 | 2019 | ||
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Tag Management | CRM |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Transactional Email | PaaS |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2009 | 2009 |
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