Decision Resources
Gulf Tower 707 Grant St 3500,
Pittsburgh, 15219, PA,
United States
Pittsburgh, 15219, PA,
United States
1 412-562-9660
Professional Services
Decision Resources Technographics
Decision Resources Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Decision Resources and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Decision Resources employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Decision Resources has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2015, WooCommerce for eCommerce in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Decision Resources is running and its propensity to invest more and deepen its relationship with Olark , Microsoft , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Decision Resources revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Decision Resources intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Decision Resources Tech Stack and Enterprise Applications
Decision Resources AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Decision Resources implemented Olark Live Chat on its public website. The deployment uses Olark Live Chat as an embedded website chat widget, delivering real-time messaging and conversational interface capabilities aligned to the Chatbots and Conversational AI category. Decision Resources, Olark Live Chat, Chatbots and Conversational AI, website customer engagement and lead capture.
Functional scope centers on live chat interactions for customer-facing workflows, with standard modules such as the embedded chat widget, agent console for live response, chat transcripts for record keeping, and proactive messaging to initiate conversations. Operational coverage focuses on website-based support and sales touchpoints, routing inbound chats to frontline staff and capturing contact details for lead qualification. Governance emphasis is on chat handling protocols, transcript retention and escalation workflows consistent with conversational AI deployments, integrations beyond the website were not specified.
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Decision Resources Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Decision Resources implemented Microsoft 365 as its enterprise Collaboration platform. Decision Resources is a United States professional services firm with approximately 100 employees and adopted Microsoft 365 to consolidate core communication and productivity tooling.
The deployment is centered on cloud-hosted Microsoft 365 services, with explicit use of Office 365 Mail for outbound and site-facing email as noted on their website. Functional capabilities deployed reflect standard Collaboration functionality, including enterprise email and calendaring, cloud file storage and sync, and document co-authoring and content services.
Operational coverage is company-wide across knowledge workers and client-facing teams, supporting research, client services, sales, and corporate operations. Administration follows a centralized Microsoft 365 tenant model with tenant-level user provisioning, security controls, and collaboration governance aligned to the Collaboration application category.
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Decision Resources eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020 Decision Resources deployed WooCommerce for eCommerce on its public website. The implementation uses the WooCommerce plugin from Automattic within the site WordPress environment to provide core storefront capabilities, including product catalog presentation, shopping cart and checkout flows, and order management and fulfillment tracking. Configuration work emphasized catalog structure, pricing configuration and front end templates to align online product pages with corporate content delivered through the CMS. The deployment footprint is focused on the customer-facing website rather than back office financial systems.
Operational ownership is held by the web and marketing teams who manage catalog updates, content publishing and checkout configuration, while sales operations handle order processing workflows. Governance centered on content release schedules, product data quality and order handling procedures, and standard eCommerce operational components such as inventory visibility, tax and shipping configuration were applied. This implementation positions WooCommerce as the primary eCommerce layer on the Decision Resources website and integrates with the site CMS and web hosting environment for ongoing content and commerce operations.
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Decision Resources CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Decision Resources IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Decision Resources
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Chief Financial Officer | CXO | Finance | |
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President | CXO | Finance | |
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Apps Being Evaluated by Decision Resources Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Decision Resources IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Decision Resources digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Decision Resources Technographics
Decision Resources is a Professional Services organization based in United States,
with around 100 employees and annual revenues of $10.0 million.
Decision Resources operates a diverse technology stack with applications such as
Olark Live Chat, Microsoft 365 and WooCommerce,
covering areas like Chatbots and Conversational AI, Collaboration and eCommerce.
Decision Resources has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Olark, Microsoft and Automattic.
Decision Resources recently adopted applications including
HubSpot Ads in 2021, Hubspot Marketing Automation in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Decision Resources’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Decision Resources’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Decision Resources technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.