Deliveroo
1 Cousin Ln,
London, EC4R 3TE,
United Kingdom
London, EC4R 3TE,
United Kingdom
44 20 3699-9977
Distribution
Deliveroo Technographics
Deliveroo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Deliveroo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 135000 Deliveroo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Deliveroo has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2017, Workday Absence Management for Absence and Leave Management in 2020, Sierra Platform for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Deliveroo is running and its propensity to invest more and deepen its relationship with Oracle , Expensify , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Deliveroo revenues, which have grown to $2.28 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Deliveroo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Deliveroo Tech Stack and Enterprise Applications
Deliveroo ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Intuit Quickbooks Enterprise | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, Deliveroo implemented Oracle NetSuite ERP as its ERP Financial platform, replacing Intuit Quickbooks Enterprise to support rapid international expansion. The implementation centered on NetSuite OneWorld capabilities under the Oracle NetSuite ERP offering to provide a cloud-based, unified financial backbone for cross-border operations.
The deployment configured core financial modules including global financial consolidation and multicurrency ledgers, alongside inventory management and intercompany accounting workflows. Oracle NetSuite ERP was used to standardize chart of accounts, automate consolidation entries, and manage Euro and British pound transactional flows across entities, aligning with typical ERP Financial functional workflows for multinational finance operations.
Operational scope covered six subsidiaries across the United Kingdom, France, Ireland, Belgium, Germany and The Netherlands, with the Oracle NetSuite ERP cloud instance providing centralized transaction processing and unified reporting for those jurisdictions. The rollout reached production rapidly, with a documented go-live in six weeks, reflecting a fast, cloud-first implementation cadence rather than on-premise infrastructure build out.
Governance was oriented around centralized consolidation and multicurrency control, streamlining month end close and cross-entity inventory visibility under a single ERP Financial platform. Deliveroo reported that Oracle NetSuite ERP enabled a unified platform approach to scale finance and inventory operations across its European subsidiaries, supporting the companys growth objectives.
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ERP Financial | ERP |
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2020 | 2021 |
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Expense Management | ERP |
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2015 | 2015 |
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Payment Processing | ERP |
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2014 | 2014 |
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Payment Processing | ERP |
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2019 | 2019 |
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Deliveroo HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2020 | 2021 |
In 2020, Deliveroo implemented Workday Absence Management to centralize leave tracking and standardize time off workflows across the enterprise. The deployment is classified in the Absence and Leave Management category and was executed by the People Technology team within Deliveroo's Enterprise Technology department in London, supporting an employee population of 135000.
Workday Absence Management was configured in close alignment with core Workday HCM components and system security settings, with explicit configuration of absence entitlements, leave types, eligibility rules, notification routing, and approval chains. The People Technology team led design of Workday business processes for leave requests and manager approvals, applied automation to reduce manual steps, and performed peer reviews to ensure configuration quality and consistent business process behavior.
Operational coverage included daily Tier 3 support for incidents and change requests, annual release planning for Workday updates, and development of reporting schemas for absence analytics and compliance reporting. The implementation touched Security, Reporting, and Business Processes within the Workday tenant, enabling HR and people leaders to manage absence workflows from a unified HCM environment.
Governance incorporated ITIL service management practices and Agile Scrum delivery for project work, and the team implemented change management frameworks to drive adoption. Documentation and knowledge articles including incident post mortems and best practices were maintained to capture runbooks and to support ongoing operational effectiveness.
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Applicant Tracking System | HCM |
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2020 | 2021 |
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Benefits Administration | HCM |
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2018 | 2018 |
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Candidate Relationship Management | HCM |
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2021 | 2022 |
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Compensation Management | HCM |
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2020 | 2021 |
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Core HR | HCM |
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2020 | 2021 |
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Core HR | HCM |
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2021 | 2021 |
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Interview Scheduling | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2022 | 2022 |
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Performance and Goal Management | HCM |
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2022 | 2022 |
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Talent Sourcing | HCM |
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2021 | 2021 |
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Workforce Analytics | HCM |
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2020 | 2021 |
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Deliveroo AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sierra | Legacy | Sierra Platform | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024 Deliveroo implemented Sierra Platform, deploying Sierra Platform as a Generative AI Platforms application to automate frontline customer support and complex service workflows. The rollout targeted customer service operations within Deliveroo, introducing AI-led ticket triage and automated resolution into existing support workflows.
The Sierra Platform deployment emphasized functional capabilities for identity verification, returns handling, card replacement and other end-to-end processes the vendor positions as previously requiring human agents. Configuration focused on conversational handling, automated ticket resolution and workflow orchestration to operationalize multi-step service scenarios.
Operational scope centered on customer service, fraud-related verification and payments support, aligning the Sierra Platform with Deliveroo business functions for support and post-transaction operations. Contract governance used a results based pricing model charging by tickets resolved rather than a subscription fee, which altered commercial terms and shifted vendor accountability toward completed work volume.
Sierra reported annual recurring revenue reaching $100 million within 21 months of its public debut in February 2024 and has signed over 30 clients including Deliveroo. The vendor publicly claims greater than 300 percent ROI for customers and more than 150 percent annual expansion for existing clients, and the Sierra Platform roadmap includes planned real-time voice agent support and RPA process mining with a target to scale ARR toward $500 million by 2026.
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Generative AI Platforms | AI Development |
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2022 | 2022 |
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Deliveroo AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Deliveroo Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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Deliveroo Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2024 | 2024 |
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PBX, VoiP and Phone Systems | Collaboration |
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2019 | 2019 |
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Deliveroo Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2023 | 2023 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Video Editing | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Deliveroo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2022 | 2022 |
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2016 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Deliveroo EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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Deliveroo ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Deliveroo TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Deliveroo PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Deliveroo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Deliveroo CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Deliveroo
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Manager - Learning and Development | Manager | HR | |
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Payroll Operations Director | Director | Finance | |
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Group Financial Controller | Director | Finance | |
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Global Credit Controller | Director | Finance | |
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Accounts Receivable Clerk | Manager | Finance | |
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Credit Controller | Director | Finance | |
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HR Director, Technology, Product, Marketing & People | Director | HR | |
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Global Payroll Manager | Manager | Finance | |
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Head of People Operations | Director | HR | |
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HR Business Partner | Manager | HR | |
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VP Consumer / Global Marketing | VP | Marketing | |
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Senior Manager, Consumer Strategy & Experience | Manager | Customer Service | |
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Customer Experience Insights Manager | Manager | Customer Service | |
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Chief Technology Officer | CXO | IT | |
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People Analytics Manager | Manager | HR | |
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Global Head of HR | Director | HR | |
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VP People Strategy | VP | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Senior Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Deliveroo Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Deliveroo IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Deliveroo digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Deliveroo Technographics
Deliveroo is a Distribution organization based in United Kingdom,
with around 135000 employees and annual revenues of $2.28 billion.
Deliveroo operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Workday Absence Management and Sierra Platform,
covering areas like ERP Financial, Absence and Leave Management and Generative AI Platforms.
Deliveroo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Sierra.
Deliveroo recently adopted applications including
Sierra Platform in 2024, Atlassian Jira Product Discovery in 2024 and Prismic in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Deliveroo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Deliveroo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Deliveroo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.