Delsey USA Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Delsey USA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Delsey USA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Delsey USA has purchased the following applications: Microsoft 365 for Collaboration in 2015, Salesforce Commerce Cloud for eCommerce in 2020, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Delsey USA is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Quable or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Delsey USA revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Delsey USA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Delsey USA implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is cited on the company website and is positioned to support internal communications and document collaboration across the organization.
The deployment uses a cloud-hosted Microsoft 365 tenant model and leverages Collaboration capabilities typical of the suite, including Exchange Online email, SharePoint document libraries, Teams for chat and meetings, and OneDrive for Business storage. Configuration emphasis for a 50-employee retail organization centers on centralized user provisioning, mailbox management, document permissioning, and Office application licensing appropriate to a small corporate footprint.
Administrative controls are managed through Microsoft 365 administrative interfaces and Azure Active Directory identity services for access management, user lifecycle processes and basic compliance settings. The implementation connects the Microsoft 365 application to core business functions, providing Collaboration support for communications, document management and team collaboration across marketing, sales and operations.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Commerce Cloud | eCommerce | eCommerce | n/a | 2020 | 2020 |
In 2020, Delsey USA implemented Salesforce Commerce Cloud as the platform powering its primary online storefront. The deployment uses Salesforce Commerce Cloud as a cloud hosted eCommerce platform integrated directly into delsey.com to manage storefront rendering, catalog presentation, and checkout flows. The implementation aligns with a single SaaS tenancy model and centralized vendor hosting, consistent with Commerce Cloud deployment patterns for a 50 employee retail organization.
Core functional capabilities implemented include product catalog management, storefront templates and content management, merchandising and promotions orchestration, customer account and order capture, and checkout and payment processing workflows. Operational ownership is concentrated in eCommerce, merchandising, marketing, and customer service teams, with governance enforced through centralized content approval and merchandising workflows to control catalog updates and promotional campaigns. Delsey USA Salesforce Commerce Cloud eCommerce supports the companys online sales and customer experience channels on its public website.
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Product Information Management | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Delsey USA deployed Zendesk Service as its Customer Support platform to manage website-based customer interactions. The implementation uses Zendesk Service to capture web inquiries and convert them into structured tickets for the retailer's support team, with configuration tailored to a small retail operation.
The deployment scope centers on the customer service business function supporting online order and product queries through the company website, with Zendesk Service acting as the centralized case management layer. Governance focused on agent workflow configuration, role based access for support staff, and standardized ticket lifecycle procedures to ensure consistent handling of web sourced cases within the Customer Support architecture.
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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