Delta Dental of Washington
400 Fairview Ave N, Suite 800,
Seattle, 98109, WA,
United States
Seattle, 98109, WA,
United States
1 800-554-1907
Insurance
Delta Dental of Washington Technographics
Delta Dental of Washington Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Delta Dental of Washington and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 410 Delta Dental of Washington employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Delta Dental of Washington has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2025, Fond Rewards for Employee Recognition and Rewards Management in 2018, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Delta Dental of Washington is running and its propensity to invest more and deepen its relationship with Oracle , Fond Technologies , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Delta Dental of Washington revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Delta Dental of Washington intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Delta Dental of Washington Tech Stack and Enterprise Applications
Delta Dental of Washington ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Microsoft Dynamics NAV | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2025 | 2025 |
In 2025 Delta Dental of Washington implemented Oracle Cloud ERP as its ERP Financial platform to centralize finance and accounting across its corporate group, migrating transactional data from Microsoft Dynamics NAV. The deployment focused on a cloud native Oracle Cloud ERP configuration to support core financial operations and enterprise reporting.
The implementation included configuration of core financial modules such as general ledger, accounts payable, accounts receivable, fixed assets, and financial reporting and analytics, with redesign of the chart of accounts and reporting structures to improve efficiency and accuracy. Oracle Cloud ERP was used to streamline the accounting cycle across five insurance companies and one foundation, and to consolidate financial reporting for ten entities.
Operational integration work emphasized regulatory and statutory reporting workflows, tax filing processes, and interfaces to enterprise reporting outputs used for state and federal submissions, supporting coordination with nine insurance departments and audits across eleven companies. The finance team built specialized reports and queries within the Oracle Cloud ERP reporting layer to meet extensive internal and external reporting requirements.
Governance changes accompanied the technical rollout, with an enterprise wide financial operations strategy developed and approved to standardize processes, enhance internal controls, and drive consistency in accounting and reporting. The implementation incorporated updates to address GAAP and STAT accounting guidance and implemented software level controls to maintain compliance.
Reported outcomes tied to the implementation include improved efficiency and accuracy of reporting, enhanced consistency and internal controls across multiple entities, and audit cycles completed with no findings, while maintaining timely state and federal tax filings. Delta Dental of Washington now operates Oracle Cloud ERP as its primary ERP Financial system supporting finance and accounting functions across its group.
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Delta Dental of Washington HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fond Technologies | Legacy | Fond Rewards | Employee Recognition and Rewards Management | HCM | n/a | 2018 | 2018 |
In 2018 Delta Dental of Washington deployed Fond Rewards, an Employee Recognition and Rewards Management application, to centralize HR-led recognition and rewards across its U.S. workforce. The deployment targeted the insurer's employee recognition program as a replacement for manual gift-card processes and established Fond Rewards as the primary tool for administering peer and manager nominations.
Fond Rewards was configured to support recognition program administration, rewards catalog management, automated recognition workflows, and built-in analytics. The implementation emphasized automation of manager-led acknowledgements and streamlined approval and fulfillment processes, leveraging Fond Rewards analytics to surface participation trends and usage patterns.
Operational scope was HR led and covered the companys U.S. employee population, with manager users and HR administrators as primary operational roles. The rollout restructured recognition governance by shifting fulfillment and reporting responsibilities into the Fond Rewards application, reducing manual voucher handling and centralizing audit and administration in HR.
Following implementation the insurer reported a 93% increase in employee recognition, higher manager-reported appreciation, and easier-to-administer recognition workflows using Fond Rewards analytics and automation. These outcomes were documented by the organization as part of the Fond Rewards deployment for Employee Recognition and Rewards Management within HR and people operations.
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Delta Dental of Washington AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Delta Dental of Washington deployed LivePerson Conversational Cloud on its public website, implementing the solution within the Chatbots and Conversational AI category. LivePerson Conversational Cloud is provisioned as the primary web chat channel for member interactions and customer facing digital engagement.
The implementation focuses on conversational bot flows, natural language processing for intent classification, and scripted dialog orchestration to handle routine member inquiries. Configuration includes web embedded chat widgets, centrally managed conversation workflows, session continuity, and escalation paths from automated conversations to live agents.
Operational scope covers member services and digital engagement teams, applying LivePerson Conversational Cloud to customer support and benefits inquiry workflows on the corporate site. Governance centers on conversation content management and messaging compliance, with administration and conversational analytics handled through the LivePerson management console.
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Delta Dental of Washington Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Delta Dental of Washington Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Delta Dental of Washington CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Delta Dental of Washington ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Delta Dental of Washington PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Delta Dental of Washington PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Delta Dental of Washington IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Delta Dental of Washington CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Delta Dental of Washington
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Delta Dental of Washington Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Delta Dental of Washington IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Delta Dental of Washington digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Delta Dental of Washington Technographics
Delta Dental of Washington is a Insurance organization based in United States,
with around 410 employees and annual revenues of $75.0 million.
Delta Dental of Washington operates a diverse technology stack with applications such as
Oracle Cloud ERP, Fond Rewards and LivePerson Conversational Cloud,
covering areas like ERP Financial, Employee Recognition and Rewards Management and Chatbots and Conversational AI.
Delta Dental of Washington has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Fond Technologies and LivePerson.
Delta Dental of Washington recently adopted applications including
Oracle Cloud ERP in 2025, Slack Connect in 2022 and DocuSign eSignature in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Delta Dental of Washington’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Delta Dental of Washington’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Delta Dental of Washington technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.