Delta N.V.
Poelendaelesingel 10,
Middelburg, 4335 JA,
Netherlands
Middelburg, 4335 JA,
Netherlands
31 11 388 4000
Banking and Financial Services
Delta N.V. Technographics
Delta N.V. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Delta N.V. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 Delta N.V. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Delta N.V. has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2013, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2019, Hotjar for Customer Experience in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Delta N.V. is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Delta N.V. revenues, which have grown to $2.12 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Delta N.V. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Delta N.V. Tech Stack and Enterprise Applications
Delta N.V. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP | n/a | 2013 | 2013 |
In 2013, Delta N.V. implemented Microsoft Dynamics AX as its ERP Financial application. The initiative was executed as part of a broader Back Office reorganization focusing on people, organization, processes and systems for the business market.
Microsoft Dynamics AX was configured to deliver core ERP Financial capabilities, including financial management, general ledger control, accounts payable and accounts receivable workflows, and fiscal reporting and controls. Configuration work emphasized transactional finance workflows, chart of accounts alignment and period close orchestration to support centralized Back Office operations.
The project deployed Microsoft Dynamics AX alongside a new middleware layer for the business market and for implementing upstream II. The middleware served as the integration and orchestration tier to handle upstream II data flows and to provide a stable interface layer for the ERP deployment.
Operational governance included assignment of an interim manager who retained and worked with the existing team while driving the reorganization of Back Office roles and processes. The rollout included an intensive course run in cooperation with HRM and OR to align process changes with workforce governance and works council engagement.
|
|
|
|
|
Expense Management | ERP |
|
2014 | 2014 |
|
Delta N.V. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Delta N.V. deployed LivePerson Conversational Cloud on its website. The deployment uses LivePerson Conversational Cloud in the Chatbots and Conversational AI category to deliver web-based conversational engagement and automated handling of customer inquiries. This implementation is focused on the corporate website as the primary channel for real-time customer interactions, session-based chat engagement and automated routing. The site-level deployment concentrates conversational traffic through an embedded web chat interface.
Configuration emphasizes conversational flows, intent recognition, and automated response frameworks, with bot-to-human handoff configured for complex queries. Core functional components implemented align with typical Chatbots and Conversational AI capabilities, including intent classification, dialog flow orchestration, session management, conversational routing and operational analytics. LivePerson Conversational Cloud provides centralized tooling for authoring conversation scripts and monitoring conversational performance.
The solution is embedded via a web chat widget across delta.nl pages, providing customer service and digital channels with a front-line automation layer for external customer engagement. No specific backend system integrations are documented in source materials, therefore the narrative focuses on web channel instrumentation and conversational session handling. Operational ownership centers on customer service and digital channels for ongoing content updates and escalation handling.
Governance practices center on conversational content lifecycle, agent escalation policies and model tuning processes, with centralized administration within the LivePerson Conversational Cloud console. The implementation structures web chat as the primary digital engagement layer, aligning customer service workflows to conversational routing and agent handoff patterns.
|
Delta N.V. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2016 | 2016 |
In 2016, Delta N.V. implemented Hotjar on its customer-facing website, deploying the Hotjar tracking snippet to instrument web pages for behavioral analysis. This implementation is categorized under Customer Experience and focuses on capturing user interactions on Delta N.V. digital properties to inform online service usability and customer journey analysis.
The Hotjar deployment was configured to provide standard Customer Experience capabilities such as session recordings, heatmaps, conversion funnel observation, and on-page feedback mechanisms, aligning product, UX, marketing, and digital analytics workflows. Implementation required page-level JavaScript instrumentation and integration into existing analytics and consent management processes, with governance centered on web tagging standards and UX-led experimentation workflows.
|
|
|
|
|
Marketing Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Partner Relationship Management | CRM |
|
2021 | 2021 |
|
Delta N.V. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
Application Performance Management | ITSM |
|
2021 | 2021 |
|
Delta N.V. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Delta N.V. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Delta N.V.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Delta N.V. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Delta N.V. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Delta N.V. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Delta N.V. Technographics
Delta N.V. is a Banking and Financial Services organization based in Netherlands,
with around 3000 employees and annual revenues of $2.12 billion.
Delta N.V. operates a diverse technology stack with applications such as
Microsoft Dynamics AX, LivePerson Conversational Cloud and Hotjar,
covering areas like ERP Financial, Chatbots and Conversational AI and Customer Experience.
Delta N.V. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, LivePerson and Contentsquare.
Delta N.V. recently adopted applications including
Awin Affiliate Marketing in 2021, Microsoft Azure Monitor in 2021 and Microsoft Azure CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Delta N.V.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Delta N.V.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Delta N.V. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.