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Demoulas Super Markets, Inc
Location
875 East St.,
Tewksbury, 1876, MA,
United States
Website
https://www.shopmarketbasket.com/
Phone
1 978-851-8000
Artw industry
Retail
Employee
Revenue

Demoulas Super Markets, Inc Technographics

Demoulas Super Markets, Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Demoulas Super Markets, Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Demoulas Super Markets, Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Demoulas Super Markets, Inc has purchased the following applications: Acquia Cloud for Web Content Management in 2017, USPS Click-N-Ship for Shipping Management in 2024, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Demoulas Super Markets, Inc is running and its propensity to invest more and deepen its relationship with Acquia , USPS , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Demoulas Super Markets, Inc revenues, which have grown to $5.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Demoulas Super Markets, Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Demoulas Super Markets, Inc Tech Stack and Enterprise Applications

Demoulas Super Markets, Inc Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Acquia Legacy Acquia Cloud Web Content Management Content Management n/a 2017 2017
In 2017, Demoulas Super Markets, Inc implemented Acquia Cloud as its Web Content Management platform to operate the public site https://www.shopmarketbasket.com/. The deployment positioned Acquia Cloud as the primary application for content delivery, site hosting, and editorial operations for the corporate digital storefront. Acquia Cloud was configured with a managed cloud hosting architecture that included environment separation across development, staging, and production, enabling code promotion workflows and automated deployment pipelines. The implementation used Acquia Cloud capabilities for application scaling, automated backups, and performance management, and it established content authoring and publishing workflows aligned with Web Content Management functional requirements. Operational coverage focused on the external website and customer-facing content, supporting merchandising, marketing content, and page-level publishing rather than back-office functions. Governance centered on editorial roles, staged approvals, and release gates to control publishing and deployments, with CI/CD oriented processes to separate content changes from code releases and to standardize release management for the site.
Demoulas Super Markets, Inc eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
USPS Legacy USPS Click-N-Ship Shipping Management eCommerce n/a 2024 2024
In 2024, Demoulas Super Markets, Inc implemented USPS Click-N-Ship for Shipping Management on its public website https://www.shopmarketbasket.com/. The implementation embeds USPS Click-N-Ship into the retailer's customer-facing ecommerce checkout and online shipping flows to enable label generation and postage purchase directly through the site. USPS Click-N-Ship is used to provide Shipping Management capabilities aligned with standard workflows, including shipping label creation, postage procurement, carrier service selection, and tracking initiation. Operational scope is site level on the public website, with the change affecting e-commerce, fulfillment, and customer service business functions by centralizing online postage transactions and web-based label printing through the USPS Click-N-Ship integration.
Demoulas Super Markets, Inc CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Zendesk Legacy Zendesk Service Customer Support CRM n/a 2017 2017
In 2017, Demoulas Super Markets, Inc deployed Zendesk Service as its Customer Support platform. The implementation is exposed on the Market Basket public website, indicating a web-facing support channel managed through Zendesk Service. The deployment centers on web-based ticket capture and structured ticketing workflows, with Zendesk Service providing the surface for web messaging, email ticket creation, and help center content to manage consumer inquiries. Configuration emphasis appears to include ticket routing, priority queues, and categorization to align incoming retail inquiries with store level and corporate service teams. Operational scope focuses on online customer service for Demoulas Super Markets, Inc within the United States, routing website-originated requests into centralized support queues for resolution. Governance and workflow practice are oriented around standard support processes, including agent role segmentation and knowledge management to maintain consistent responses across store and corporate customer service functions.
Marketing Automation CRM 2017 2017
Demoulas Super Markets, Inc ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Performance Management ITSM 2017 2017
Demoulas Super Markets, Inc PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Apps Development PaaS 2022 2022
Demoulas Super Markets, Inc IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2018 2018
Content Delivery Network IaaS 2020 2020
Demoulas Super Markets, Inc CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2017 2017

IT Decision Makers and Key Stakeholders at Demoulas Super Markets, Inc

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Demoulas Super Markets, Inc Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Demoulas Super Markets, Inc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Demoulas Super Markets, Inc digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Demoulas Super Markets, Inc Technographics
Demoulas Super Markets, Inc is a Retail organization based in United States, with around 20000 employees and annual revenues of $5.00 billion.
Demoulas Super Markets, Inc operates a diverse technology stack with applications such as Acquia Cloud, USPS Click-N-Ship and Zendesk Service, covering areas like Web Content Management, Shipping Management and Customer Support.
Demoulas Super Markets, Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Acquia, USPS and Zendesk.
Demoulas Super Markets, Inc recently adopted applications including USPS Click-N-Ship in 2024, Bubble Platform in 2022 and Cloudflare CDN in 2020, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Demoulas Super Markets, Inc’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Demoulas Super Markets, Inc’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Demoulas Super Markets, Inc technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.