Reading, RG1 8LS,
United Kingdom
Dendrite Clinical Systems Technographics
Dendrite Clinical Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Dendrite Clinical Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 27 Dendrite Clinical Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Dendrite Clinical Systems has purchased the following applications: My Live Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2018, Aptania CRM for CRM in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Dendrite Clinical Systems is running and its propensity to invest more and deepen its relationship with My Live Chat , Microsoft , Aptania or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Dendrite Clinical Systems revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Dendrite Clinical Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Dendrite Clinical Systems Tech Stack and Enterprise Applications
Dendrite Clinical Systems AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Dendrite Clinical Systems deployed My Live Chat, a Chatbots and Conversational AI application, as an embedded chat widget on its public website e-dendrite.com. The implementation delivers real-time messaging and automated conversational routing to support front-line customer engagement and initial lead capture for the professional services firm. My Live Chat is configured with scripted conversational flows and canned responses consistent with Chatbots and Conversational AI functionality, capturing session transcripts and basic contact data for follow up. The deployment scope is focused on web-facing interactions rather than internal enterprise tooling.
Configuration and operational processes center on website embedding, chat routing to available operators, and escalation to human agents when required, with ownership assigned to customer support and sales functions. Monitoring and response workflows were added to existing customer engagement processes to ensure chat sessions are tracked and managed. The implementation reflects a lightweight, web-first architecture appropriate for a 27 employee professional services organization.
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Dendrite Clinical Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Dendrite Clinical Systems implemented Microsoft 365. The deployment is referenced on the company website and is categorized under Collaboration to support internal communications, document management, and team coordination for the 27-employee United Kingdom professional services firm. Microsoft 365 is identified as the organization’s primary cloud collaboration platform.
The implementation follows a cloud-hosted SaaS tenancy model and leverages Microsoft 365 capabilities common to Collaboration deployments, including Exchange Online for email, Microsoft Teams for real-time collaboration, SharePoint Online for document libraries and OneDrive for file synchronization. Operational scope encompasses corporate functions across clinical services, administration and commercial teams within the UK entity, with centralized tenant administration and user provisioning consistent with a single-tenant small business configuration. Governance emphasis aligns with tenant-level administration, role-based access controls and standard Microsoft 365 compliance and sharing controls to manage communication and document workflows.
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Dendrite Clinical Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aptania | Legacy | Aptania CRM | CRM | CRM | n/a | 2019 | 2019 |
In 2019, Dendrite Clinical Systems deployed Aptania CRM as its primary CRM. The deployment positioned Aptania CRM on the company website to capture inquiries and centralize customer records for a 27 person professional services firm based in the United Kingdom.
Configuration emphasized core CRM capabilities such as contact and lead capture, embedded webforms that push site leads into the system, pipeline and opportunity tracking, and activity logging consistent with standard CRM workflows. The operational scope covered sales and client services teams, with role based access controls and straightforward user provisioning to enforce consistent record handling, and governance focused on centralized data hygiene and process templates for client engagement and onboarding.
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Dendrite Clinical Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Dendrite Clinical Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Dendrite Clinical Systems Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||