Wellesley, 2481, MA,
United States
DentaQuest Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by DentaQuest and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 DentaQuest employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that DentaQuest has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, LogicManager Business Continuity Management (BCM) for Business Process Management in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems DentaQuest is running and its propensity to invest more and deepen its relationship with Oracle , LogicManager , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing DentaQuest revenues, which have grown to $2.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for DentaQuest intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2014 | 2014 |
In 2014 DentaQuest implemented Oracle E-Business Suite as its ERP Financial solution. The engagement focused on finance workstreams and was executed from the Boston site, with a Sr. Oracle Finance Consultant leading an R12 Chart of Accounts conversion assignment.
The project emphasized COA Flexfield reconfiguration and detailed segment mapping from source to target, including chart of accounts design, development activities, and execution process definition tied to general ledger and core financial accounting workflows. Oracle E-Business Suite configuration leveraged R12 finance capabilities to standardize accounting segments, posting rules, and financial reporting structures consistent with ERP Financial functional requirements.
WIPRO was involved in segment mapping and execution process tasks during the conversion, supporting the technical mapping and cutover activities. Governance was centered on the Oracle finance lead who owned design and development deliverables, coordinating across finance teams to enforce the updated COA model within Oracle E-Business Suite.
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| LogicManager | Legacy | LogicManager Business Continuity Management (BCM) | Business Process Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, DentaQuest implemented LogicManager Business Continuity Management (BCM) to strengthen oversight across its healthcare operations in the United States. The deployment addressed Business Process Management needs by focusing on vendor risk, incident management, and governance workflows.
LogicManager Business Continuity Management (BCM) was configured to centralize third party vendor risk registers, incident logging, and exception remediation workflows, and to codify continuity planning artifacts and response playbooks aligned with Business Process Management practices. Configuration emphasized role based workflows, automated issue escalation, and documented remediation steps to ensure consistent oversight across risk and compliance functions.
Operational scope included risk management, compliance, and operations teams supporting US healthcare delivery, and the implementation aligned to enterprise risk management and third party risk management use cases documented by LogicManager. Governance changes formalized remediation ownership and structured incident to remediation handoff, improving oversight and remediation workflows as reported.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, DentaQuest implemented Cisco Webex Meetings on its website to provide Audio Video and Web Conferencing capabilities. The deployment establishes Cisco Webex Meetings as a cloud-hosted meeting platform supporting virtual collaboration, public-facing sessions and web-based participant access for the organization.
The implementation uses standard Cisco Webex Meetings capabilities including scheduled and ad hoc meetings, high-definition audio and video, screen sharing, recording, and host moderation controls. Configuration work focused on embedding join flows and meeting interfaces into site pages, applying meeting templates, and configuring participant permission levels to align with organizational meeting policies.
Webex is embedded directly on DentaQuest’s public website to enable customer and member-facing webinars and live sessions, providing browser-based join without requiring a native client. The architecture is SaaS-first, with administration and policy controls managed through Cisco’s management console and meeting instances provisioned through the vendor’s cloud service.
Operational governance emphasizes access controls, recording retention settings and moderation workflows, with centralized administrative configuration to manage meeting policies and participant behavior. This positions Cisco Webex Meetings as the primary Audio Video and Web Conferencing solution for DentaQuest’s web-hosted meeting and external engagement use cases.
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Collaboration | Collaboration |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2006 | 2006 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2001 | 2001 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Risk Management | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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